Abhibus Services India — Delay of bus arrival for more than 2 hrs

On 7.6.2022 we have booked 2 tickets of Sri Renugambal Travels from Trichy to Vellore through Abhi Bus app. Boarding time was 11.50 pm as per online ticket. Even after 12 am bus has not arrived we have contacted the travel agencies K J Renugambal Travels and they are very reluctant and irresponsible in their reply that there s a breakdown in Madurai and the bus is still in Madurai Only. As the time crossed the boarding time we unable to cancel the tickets booked and we have travelled through alternative source as there was emergency. Kindly intervene the above complain and refund full amount Rs.1355.98/- as there is no mistake from passenger side. Booking ID is AU[protected] Service No 28353 Seat No. 9, 10W Bus Partner PNR SRTA-AP[protected] Bus Partner Sri Renugambal Travels.