Abhibus Services India — Early departure of Bus prior to scheduled time

Yesterday my daughter booked a ticket from Pune to Hyderabad through Abhibus-Orange travels vide Booking ID:AU[protected], Bus partner PNR :[protected], seat no:U13, Scheduled departure : 10.50 PM.Boarding point :Vishal Nagar, Opp:Swarsat Bank, Pune.

Bus departed 5 minutes before schedule time and called Driver to wait 5 minutes in the boarding point but he had not waited. My daughter has to attend an important work at Bank in Hyderabad today and her trails went in vain.
I request the authority to initiate suitable action on Bus operator(Orange travels) so that the same should not repeat to others and Orange travels must refund the double the amount paid for their ridiculous behavior.
Venkateshwar.K
F/o.Prerana Kolipaka