Abhibus Services India — have not got refund for cancelled bus

Address:	Hyderabad, Telangana, 122017
Website:	abhibus.com

I had a bus booking from kullu to delhi at 8pm for 1 Jan 2019 But when i called the bus service operator at around 6:30 pm he told that bus has been cancelled. So i called the Abhi bus customer support and agent told me that they can provide alternate bus which was going to reach at location in 15 mins and which i could not catch so i told agent that i can not catch that bus and he said then i will refund the amount and i agreed on that. I waited for some time and but i id not get any refund initiated related notification so i called again to abhi bus customer care and this time they said that bus operator has denied your refund request because i was agreed to take alternate bus. But bus operator did not communicate me for any alternate bus. Abhi bus agent told me to talk with bus operator. First of all it was not my responsibility to call him and ask because earlier i was told by abhi bus agent that your refund will be initiated and when my refund request was denied by bus operator i did not get any communication from neither abhi bus nor bus operator so i was not aware of this and alternate bus service provided by bus operator. But when agent asked me to call bus service operator and called him and i asked him why did not you told me about alternate bus service and he said that i tried to call you but your nber was busy. After that he did not try to call me. And when i ask him for refund he said i won't refund the money.
After that i called abhi bus customer support and told what the bus service operator said to me and the agent told i will talk with my team and get back to you but i did not got any call. I called again today and the agent told the same thing and here i am again waiting for call. I dont i al gonna get the call.
This is the worsr service. I guess Abhi bus and bus service operator both are making excuses and they dont want to refund money. I guess this is their cheap way to earn money free money and make fool of their customers.
I am going to report on this in consumer court and see where it goes. If i dont get my money back then this is surely a fraud.

Name - Sachin Bansal
mob.no. [protected]