Abhibus Services India — no giving proper resolution for more than two weeks | |||
Hi team, I have travelled from kodaikannal to cmbt on 24th december, Ticket# dbaf15d3f at 24 dec 2018 time 18:45. The ac is working only from kodaikannal mountain to down, after that the ac is working and we have travelled for ten hours without ac, when enquired with the driver, he is asking us to adjust and travel. Where my seat is the last seat, how can i come without ac for 10 hours, and when i complained same abhi bus on tuesday morning regarding the issue, they have said solution will be give in 48 hours, but today is 4th day still there is no proper response from them. They always say that operator is not picking the call. Please help me to investigate the issue and refund the ticket money as well as the penatly for not solving the issue on time. Which have spoiled my health and taken half on next day. (875 bus fair+2000 my one day salary) And i have been calling abhibus frequently asking for the status of the complaint, but they are not giving proper solution, they have repeated answer, wait for 24 hours our executive will call in 24 hours, but not received any call from them. I have called few customer executive names, srinivas, deeptika, moumita and some other guys. Need quick resolution. Regards, Mohanraj Was this information helpful? | |||
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AbhiBus Services India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I have booked a ticket from rajahmundry to chennai. I cancelled that ticket due to an issue but I didn’t get the refund amount yet.my pnr no.-TS[protected]TVIK
Can i have book bus tictketr but my bus is cancelled for the oprator can i have recived this information my bording point my registred phon number:[protected]
pnr no :G25055541
can i have refund
thank you
pnr no :G25055541
can i have refund
thank you
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+91 40 3366 7799 [Head Office]
1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
Still i have not receiving any proper resolution from abhi bus, they are ready to give 200 the difference amount between ac and non ac, that too in abhi bus valet, but i am not ready to take that amount, since iam not going to travel or book any service with abibus, due to their poor skill in solvong the customer problem and taking 12 days to give some not valuable solution.
When I spoke with the supervisor Mr. Ritesh, he is trying to conaole me and supporting the SRM transport.
When I asked him that will you be able to sit in a closed room without an AC or fan for 10 hours, he is speaking sarcastically that don't compare bus and room, this guy doesn't even know that they have changed the bus or ac not working in the bus.
And also I have asked for his manager name, he have refused to say it, and said it's confidential, I am not sure what's there in providing his manager, as if he is doing something wrong.
And i have requested him to arrange callback from his manager, and he confirmed that he arrange it, since my main number is blocked i have asked them to call the other number, but that guy I have not taken my number, may be he can take it from the system.
My question is that, that guy has refused to say his manager name, how do i know that I am talking with his manager or some else from his team, which happens in most of customer care executives.
Regards,
Mohanraj