Abhibus Services India — Not considering customers queries

My name is Bala and booked ticket on Monday 13th Nov from Bangalore to Salem.
Pickup point : 02:15 PM
but got call at 12:50Pm and asked me to come to pickup point at 1:05PM and bus going to start at 1:15PM.
Very difficult for senior citizens to go to pick up point within 15 mins without informing prior.
On the same day morning i confirmed to helpdesk about bus timings; but they did not ifnorm anything about cancellation of 2:15PM bus so we proceeded for medical appointment.

Please process for refund and we opted for another booking at same time of 2:15PM.

Booking ID: AW[protected]