Abhibus Services India — re: complaint with abhibus! - cheated experience - ticket number ts abb 47101183tdy - (ticket id :714581)

Address:	600075
Website:	www.abhibus.com

Hello!

Anyone monitoring this email box or not. I am not sure. Please reply immediately. Every time i call the customer service i am repeating the same story and i am not getting any response….

Thanks and regards

Rani

From: emerson, rani (.)
Sent: thursday, june 15, 2017 12:39 pm
To: '[protected]@abhibus.com'
Cc: kalyanaraman, kalyan (R.); shah, rahul (R.)
Subject: re: complaint with abhibus! - cheated experience - ticket number ts abb 47101183tdy - (Ticket id :714581)

Anyone there!!

Please respond. Spoke couple of times to customer service. We are not getting proper response. This is atrocious

Thanks and regards

Rani

From: emerson, rani (.)
Sent: tuesday, june 13, 2017 9:49 am
To: '[protected]@abhibus.com'
Cc: kalyanaraman, kalyan (R.); shah, rahul (R.)
Subject: re: complaint with abhibus! - cheated experience - ticket number ts abb 47101183tdy - (Ticket id :714581)

Hi team abhi bus,

Any update on the issue? It has been too long. If you are unable to resolve, please let us know the escalation process.

Regards,
Rani

From: emerson, rani (.)
Sent: monday, june 05, 2017 11:00 am
To: '[protected]@abhibus.com'
Subject: re: complaint with abhibus! - cheated experience - ticket number ts abb 47101183tdy - (Ticket id :714581)

Hi

Sending again with ticket id

Thanks and regards

Rani

From: emerson, rani (.)
Sent: monday, june 05, 2017 10:46 am
To: '[protected]@abhibus.com'
Cc: kalyanaraman, kalyan (R.); shah, rahul (R.)
Subject: re: complaint with abhibus! - cheated experience - ticket number ts abb 47101183tdy

Hi

Resending with ticket number on the subject line

Please action immediately

Thanks and regards

Rani

From: emerson, rani (.)
Sent: monday, june 05, 2017 10:23 am
To: '[protected]@abhibus.com'
Cc: kalyanaraman, kalyan (R.); shah, rahul (R.)
Subject: re: complaint with abhibus! - cheated experience

Hi,

There is no response to this email in spite of my followup with customer service executive. Please look into this at the earliest and refund the money back

Thanks and regards

Rani

From: emerson, rani (.)
Sent: friday, may 26, 2017 3:06 pm
To: '[protected]@abhibus.com'
Cc: kalyanaraman, kalyan (R.); shah, rahul (R.)
Subject: complaint with abhibus! - cheated experience

Hi,

This is a complaint on the quality of service for the price we paid. We feel cheated as your website did not provide complete and accurate information.

Our ticket details are as follows:
Pnr reference – 116118. Ticket number ts abb 47101183tdy
Seat number 1, 2 and 3, boarding perungalathur departure time at 9.50
Bus no. Py05 b 4999, driver name balaji. Driver mobile [protected]
Date of journey – 29th april 2017
Service number chn-kul
Amount –total rs. 4747

We booked a journey from tambaram to virudh nagar on apple bus through abhibus website. It was mentioned as ac sleeper class bus and we paid rs.4747 to book three ac sleeper seats.

However we were taken with surprise when we entered the bus and the sleeper seats were already occupied. When we disputed with the driver and his assistant, he mentioned you have booked seat only.
We paid 4747rs for three o[censored]s and the journey was obviously extremely uncomfortable.

I am not sure, if this is the way you cheat on your customer. The bus driver and assistant did not even respond to us properly.

We are not at all happy with the journey and we want to get the 50% of the money back which would be the right price for a seat. There were many other buses with semi sleeper ac for starting from 800rs. Why on earth should i pay exorbitant price to travel on a seat. It is definitely not worth the money we paid.

We want you to take up the responsibility and get us the money back. Otherwise we will give very bad rating and even go on raising complaints in whatever way possible

Resolve this immediately and get us the money back

Regards

Rani