Abhibus Services India — refund amount

I have cancelled 2 tickets from KALYANADURGAM to BANGALORE.

One ticket on 16th and other on 19 th of October.

But the amount has not been credited in my account.

As I have called to your customer care number, they said that "Your amount has be credited to ykur bank account within 5 to 7 bank working days..From our end, the refund has initiated", but nearly 10 days have been completed..

I have called to the customer care today and they replied as to contact your bank about the refund process..

How can i contact to the bank and why should I?

Its your responsibility to contact and let me know the status of the refund.

I have called to your abhibus team nearly 3 times regarding this issue but th issue has not at all sorted.

This is not the right way to treat a customer.

If you people do like this, you might lose your potential customers.

Hope a speed responce be acknowledged on this issue.

Thank You.