Abhibus Services India — refund amount not get after 23 days

I have booked a ticket from bhubaneswar to hyderabad on 20th october for 21st october but cancelled it on same day (20th oct)

But the amount has not been credited in my account.

As i have called to your customer care number, they said that "your amount has be credited to your bank account within 5 to 7 bank working days.. From our end, the refund has initiated", but nearly 10 days have been completed..

I have called to the customer care today and they replied as to contact your bank about the refund process..

How can i contact to the bank and why should i?

Its your responsibility to contact and let me know the status of the refund.

I have called to your abhi bus team nearly 10 times regarding this issue but the issue has not been resolved.

This is not the right way to treat a customer.

If you people do like this, you might lose your potential customers.

Hope a speed response be acknowledged on this issue.

Thank you.