Abhibus Services India — unprofessional and rude behaviour of shalabam travels operators

I had booked a ticket on 23rd Feb 2018 for DOJ 29th Mar 2018 from (Banglore to Kochi )shalabam travels through abhibus.com.And i didnot get any confirmation regarding the ticket so i was expecting a refund which din happen, again when i called up abhibus customer care they informed me the same ie, the transaction was a cancelled one and money will be refunded and asked me to contact shalabam travels and then my bank for refund.I did the same, when i called up shalabam travels he gave me a cold response and asked me to call my bank for refund and he said he had nothing to do about it.I called up bank and raised a complaint about the same.

Later i booked another ticket giving double the amount, and on the DOJ i recieved a msg in my phone from shalabalm mentioning the bus details.I called up abhibus customer care and lodged the complaint and had put the operator in conference call, while he mentioned that the seat was booked, but i did not even get any ticket details till the DOJ.And abhibus also confirmed that the transaction has not happened.Later a staff from abhibus whose no: is [protected] called me up and asked me why i raised the complaint, they will never provide refund, and talked to me in a very rude and threatening manner.

I updated the same with the customer care of abhibus, they are still telling that they will check with the operator and update.Now i need the full amount that i have spent for the seat, and i dun understand why they have to check with the operator when they themselves are confirming that the transaction was a cancelled one.

Please look into this, and resolve my complaint asap.
Complaint no:[protected]
PNR No:105768