Abp Pvt Ltd — subscription not started

I subscribed for the t3 club solitaire which will deliver me the telegraph newspaper from the renowned abp group. They took the money amounting 690/- through their agent. The subscription period is for six months and the starting day for the subscription was 1st february 2019. They took the money at the beginning of the month of january but till date, i didn't receive any copy of the above-mentioned newspaper. I didn't expect this kind of service from a newspaper agency like abp. I filed a complaint to their helpline for few times but they can only assure me which is not at all helpful and didn't solve this problem. I really feel disgusted and cheated. For the record, we are the avid reader of their anandabazar patrika for last two decades but never faced anything like this. My trust in this news agency and their services are really down. Now i want my money to be refunded.