Accenture India — EPF Transfer

Hi Team,

I am an Accenture Alumni[protected], I have initiated PF transfer from Accenture PF account to another PF account. But i have received online submission error and was not able to proceed further. I have reached out to EPF grievance regarding the same and they have instructed to reach out to Employer on the same. I have sent email to Eb.[protected]@accenturesupport.accenture.com and they have responded with below email.
Hi Ganesan
10774679

Kindly share your Epassbook from the below link, with the Grievance screenshot we will check and assist you better.
https://passbook.epfindia.gov.in/MemClaimStatusUAN

Thanks
PF Team

I have responded to the email with requested details but i haven't heard back from them. the above communication was received on Mar/2021 after that i have several emails but no response. I am utterly disappointed with them. In this COVID situation everyone is struggling financially i am in need of the money at this critical situation but no response from them for any resolution. Attached the screen shot of the email messages.