Accenture India — Formal Complaint Broken Application System & Unresponsive Recruitment Support (Candidate ID: C[protected]

Dear Accenture Recruitment Support Team,

I am writing to formally complain about a recurring, unresolved issue with the Accenture careers application system, and about the unprofessional handling of my attempt to get it fixed.

Timeline of the issue:

A few months ago, a friend referred me for a role at Accenture. I received an email asking me to fill in further details. When I clicked the link, it showed that my application already exists. However, when I logged into the careers portal directly, it showed 0 applications on file.
Approximately 15 days ago, the same issue occurred again when a third-party recruiter submitted my profile. I received a request to fill in further details, the system again said my application already exists, and the careers portal again showed 0 applications.
This happened a third time yesterday, with another third-party submission, resulting in the identical error.

In each case, I have been unable to complete an application despite being invited to do so, and I have no visibility into what "existing application" the system is referring to.

Escalation attempt:

I called the recruitment team to seek help resolving this. The representative disconnected the call without addressing the issue or offering any resolution or follow-up.

What I am requesting:

An investigation into why my profile shows an "existing application" on the backend while displaying 0 applications on my end of the portal.
Removal of whatever blocked/stale record is preventing new applications from being processed, so that legitimate referrals and third-party submissions can go through.
A response from someone on the recruitment team who will actually engage with and resolve this, rather than disconnect the call.

I have made three attempts (via referral and two third-party submissions) over several months to apply through legitimate channels, and each has failed due to what appears to be a system-level issue, not any fault of mine. I would appreciate a proper resolution and a response in writing.

Candidate details:

Full name: Shivani Chaudhari
Email used for applications: [protected]@gmail.com
Phone number: [protected]

Thank you for your attention to this matter. I look forward to your response.

Regards,
Shivani