| Address: Provident fund team, Accenture Solutions Pvt Ltd Plant 3, Godrej & Boyce Complex Pirojshanagar, LBS Marg, Vikhroli (West) Mumbai 400 079, 560049 |
I had requested for pf transfer from accenture to my current organization through online process in jan, 2019.
On jan 29th, 2019, i was informed that doj for my pf account mhban[protected] was wrongly updated in accenture portal, and they don’t have any editing potion in portal. So, i was requested to submit joint declaration.
I filled up the form along with offer letter and self-attested aadhar copy and sent to accenture pf team on 6th feb, 2019.
On feb 15th, 2019, i get receipt confirmation from accenture pf team.
As suggested, i had registered in epfigms vide registration number robnd/e/2019/00558 and this has been sent to:officer's name :apfc ; address of the concerned officer : epfo, regional office, bandra
Please note that the request was to change the date of joining from 13-jul-2011 to 11-nov-2013. Can you please take immediate action and close it. I have been waiting for action for a month now with no results.
On 6th march’19, i get an intimation from the accenture pf team that they submitted the correction form to pf department on 21-feb-19; acknowledgement copy of the same was also shared with me. It did not reflect anything related to change of date of joining though.
In the meantime, to my surprise, the above request bearing reg no. Robnd/e/2019/00558 got closed from epfo side confirming that my name in the uan matches the pf account details.
When i got back to accenture pf team, they suggested to raise another new grievance (For the 2nd time).
Grievance was registered successfully in epfigms portal.
Registration number: srokn/e/2019/02353.
I clearly mentioned in my communication to them that i expected them to help ensure that their communication to the epfo is corrected to reflect that they change the date of joining to 11th nov, 2013 this time and we are not wasting any more time on this. It was clearly communicated that if it does not work this time, i shall be compelled to escalate it within accenture at the highest levels.
As i raise this concern the above request is still wip, but i have doubts whether this is going to help make the changes to pf doj.
After multiple email follow-ups, i receive a call from your team on 20th mar'19 from a mobile number - +91-[protected] and i'm being told that there is an issue with the processing of the request and the accenture pf team would look on it on priority with epfo bandra and help fix the issue asap. I was told that you would be reverting in 2 working days. Till today, even after 10 days, there is no feedback. I tried calling at the same number, but no response other than an intentional missed call, with phone ringing for 2 to 3 seconds.
It is with utmost regret that i would like to unprofessional behavior of your team deserves an escalation which is going to be my next step.
Now i see no response to mails or calls to the same number. The least that is expected is an update with an eta on this matter and i see no seriousness at accenture pf team’s end and complete lack of professionalism. I understand that all that team is interested in is opening and closing tickets.
I have attached screen-shots of joint declaration form sent to accenture pf team, registration nos. Of 2 grievances raised with epfo, bandra, mumbai and the acknowledgement letters i received from accenture pf office.
I would request immediate action on accenture pf team so that they are not casual about taking up similar cases in future. They should realise that there could be pressing and urgent personal needs behind such requests and should be more prompt, professional and be more responsible as i'm sure that is their job. Thanks for taking this up in high priority as i need to transfer pf on priority as already there has been a considerable amount of delay with no certainty at all.
Look forward to your response.
Thanks and regards,
Indranil dutta
(Ex-accenture employee)
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