Accenture India — pf transfer pending for more than 4 months

Hi, i have submitted my pf transfer forms to accenture mumbai in august 2018 and these forms are not yet processed. My online transfer claim was rejected because of some error at accenture's end. I have been writing emails to pf team but all in vain. Recently raised a complaint with epf grievance cell and got a response :
"claim form-13 received and rejected. Your wages is less than rs. 15000/- but your employer has not remitted the pension contribution against your a/c. Please contact with your employer and resubmit the claim after updation of revised ecr from your employer regarding confirmation of pension contribution."

Don't know how to proceed further.

Pf details :

A/c number - mh/ban/45665/260417
Name - meghana gupta
Email - [protected]@gmail.com