Accenture India — Regarding offer letter and document verification

Hello team,

Iam K SAITEJA CHARY I have selected in Accenture after clearing all rounds of interview. I have received "Pre-Onboard Learning - Accenture Learning Symposium" and I have updated my details in required task, request to validate and approve the same to procced further with my onboarding. I got a mail regarding profile creation and document upload on 1st May 2021 and I have submitted my documents on 2nd May and one of the HR from Accenture contacted me and said that as you are meeting higher eligibility requirements MTECH we cannot process further.
While uploading documents there is an option that if you are MTECH please upload your rank card that means MTECH also eligible and if it is not eligible you shouldn't mention in the document upload verification process. If you mention that MTECH upload rank card then it says that we are eligible and kindly consider us to take part of your team and proceed further.
If you cannot consider MTECH then consider our graduation BTECH as I have passed out in 2019 that is eligible as per your requirement.please check once the document upload mail regarding mtech is there or not and take necessary action regarding this.
Hope we get response in positive way as soon as possible.

My details are as follows:
at the time off interview my candidate id as follows
Candidate ID: 461320
Username: [protected]@gmail.com

Thanks & Regards
K SAITEJA CHARY