[Resolved]  Ace2Three — Account Hacked

Dear sir/ma'am,
I have already notified you about this but your team hasn't replied it's too much frustrating Actually on 1st April my a23 account got hacked and The hacker applied for a reedem of 5000 on 2nd april on dated - 02/04/2022 at 6:06 PM with reedem id[protected] it got deducted from my a23 account balance I was ill so I didn't check that day but after 3 days I checked and I saw that my reedem was on hold well its good hacker didn't get anything I changed my pass etc and now my account is secured so no need to worry but The 5000 is still not refunded and I am so frustrated because you aren't even replying Please cancel that reedem and refund my amount back to me else I will have to take actions against you it was my money just Refund it somehow

Account Details :

Username - harish829
Email - [protected]@gmail.com

Reedem Details :

Date - 02/04/2022
Time - 6:06 PM
Reedem Id[protected]
Amount - 5000

Cancel my reedem as soon as you can
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Jul 11, 2022
Complaint marked as Resolved 
Ace2Three customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2022
Ace2Three Customer Care's response
Hope you are doing well.

We apologies for the delay in response.

With reference to your query we understand that you were concerned about your A23 account.

However the same concerns were already addressed and we have sent an email to your registered email id on Date 10 May 2022, hence we request you to check the same and get back from your registered email id of your A23 account for any further concerns.

If you have any further queries/concerns, please email us at [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
Complaint comments 

Comments

How much time is it gonna take you aren't even responding to my emails

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