Ace2Three Complaints & Reviews

Thank you for contacting A23.

Referring to your report, we understand that your concern is regards your struck and negative balance in your A23 account.

As per the call conversation which you had with the customer support on Date 13-May-2023, we have already escalated the concern to our concerned team.

However as informed on Date 17-May-2023 we have resolved the negative balance issue. Concern team is investigating struck chips issue on priority basis and as agreed the resolution we have also issued a gift voucher to your account on the same day.

We apologies for the inconvenience this may have caused and appreciate your patience throughout this process.

If you have any further queries/concerns, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to games and losses .

Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.

Ace2Three is not responsible for your Loses as mentioned in Terms & Conditions of Ace2Three. The monies you lost are against players like you who have appropriate level of KYC verified.

The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the games.

However we are sorry to inform you that we are unable to determine your account's user id and we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

I guess disabling would be best, looks of it you are loosing alot 8lacs is alot

Thank Your for contacting us.

With reference to your above request we understand that you were concerned about your deactivated account.

Having checked we see that your account was deactivated under responsible gaming policy in which we don't have any control.

Please be notified that as per Ace2Three Responsible Gaming policy we have the right to take certain decision for player's fair and safe Game Play.

However as a part of our responsible gaming policies which tries to ensure a fair and safe gaming experience keeping in mind player safety system will restrict your access to play from your account.

We reiterate and clarify that there was no malafide whatsoever on behalf of the company with regard to the losses incurred by you. All your monies have been legitimately lost to verified users across the country owing to your own acts of game play.

Hence we hope you understand that playing Rummy is a social event that helps you relax and have fun. The game of Rummy should be played primarily for entertainment and you should ensure that you play within reasonable limits and enjoy the services we provide at Ace2Three.

Should require any further assistance we request you to email us from your registered email id to [protected]@a23.com so that we could check and assist accordingly.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Its unfortunate to know you feel this way.

With reference to your above concern we understand that your concern is related to games and we would like to inform you that A23 ensure that all players get a fair platform to play.

Please be noted that Ace2Three do not have an control on your cards or games.

Ace2Three adheres to high level of integrity and security for all the games played here and non of the management team can participate in the game.We can assure you that all of our games are fairly played.

Also, Seating is random, and no seat is prefixed for any game. Players, therefore have no control over selection of players on any table..

Games cannot be operated by Ace2Three and unfortunately we are unable to determine your user id of A23 account and hence we request you to email us from your registered mail id to [protected]@a23.com so that we could check and assist further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to redeem and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account along with error screenshot to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to game were you suspect players to be involved in unfair game play .

However we are unable to determine the A23 account and the game table which you are referring. Also please be informed that A23 has deployed multiple fraud protection measures to ensure that our players stay protected from on-table collusion frauds, and also the games are being checked round the clock with the Best Anti-Fraud System to detect fraudulent behavior.

Hence we request you to get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

Kindly refer to the below link to know the security measures that we take for every player at A23.
https://www.a23.com/security.html

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to your account and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to your account and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing well!

With reference to your concern received enquiring about redeem status, Please be informed that the redeem of amount 4500 requested on 08-January-2023 got approved and processed on 09-January-2023.

You will receive an SMS, once the redeem is approved from our end. The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed after 4-Hours, if there is no unusual gameplay activity is identified.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing well.

With reference to your email we understand that your concern is regards to redeem and we are sorry to inform you that we are unable to determine your user id with the above message.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed after 4-Hours, if there is no unusual gameplay activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.If the amount is not yet credited, we request you to please get back with your bank statement from date of redeem till date so that we could check.

Hence for more details we request you to share your user id or email us at "[protected]@a23.com" so that we could check and assist accordingly.

Should you require any further assistance, please email us to [protected]@a23.com.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.

Thank you for contacting A23.

Referring to your concern, we understand that you concern is regards to tourney in which you were seated out from the system's end .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to tourney and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

We are sorry for the inconvenience caused.

Referring to your concern we understand that winnings of Tourney id- JB00916862 were not added .

We have checked your account and we see that on 19-Dec-2022 winnings of above tourney was added to your account.

Please be noted that any winning amount of 5000 and more will be approved after the game checks due to security purposes .

We are aware that we take one working day to release your winnings and we need this time for one simple reason for your safety and trust on A23.

After every day's gameplay, our risk management and anti-fraud teams use advanced systems to review every game played to verify if the game was played fair and if there were certain players colluding against you.

Should you require any further assistance, please email us to [protected]@a23.com or call at [protected].

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.

Thank you for contacting A23.

Referring to your concern, we understand that you have tried to make purchase in your A23 account which got failed and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that you have tried to make purchase in your A23 account which got failed and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Its unfortunate to know that you feel this way.

With reference to your concern, we understand that you are not happy with the games .

We would like to inform you that the Games are no way in control of the Administration or Management and We can assure you that there is no manipulation involved in the games.

A23 doesn't have any contribution to your wins/losses. Neither do we favor any player to make them win.

Also please be informed that the wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game. Our aspiration is to provide a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us.

However we are sorry to inform you that we are unable to determine your account user id, hence we request you to email us from the registered email id to [protected]@a23.com or share us the user id so that we could check and assist you accordingly.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Its unfortunate to know you feel this way.

Referring to your queries, we would like to inform you that A23 ensure that all players get a fair platform to play.

The games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and doesn't favor any player over other players.

You can see the RNG certificate by clicking on the link below:
https://www.a23.com/certification.html

This certificate is provided by ITech Labs, Australia which specializes in independent testing and certification of online gaming systems. We can assure you that there is no manipulation involved in the games.

The wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game.

However we are sorry to inform you that we are unable to determine your A23 account's user id, hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

I not received my winning amount.

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regarding to redeem your balance chips.

We have checked your concern but we are sorry to inform you that we are unable to determine regarding which account you are referring to.

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check.

If you have any further queries/concerns, please email us at [protected]@a23.com or call us on [protected].

Note: All users residing or logging in from the restricted States will not have access to our real cash games.(Tamil Nadu will not be able to access only rummy real cash game and tournaments)

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards A23

Hope you are doing good!

With reference to your report we understand that your concern is regards to games.

We are sorry to inform you that we are unable to determine your account user id .

Also please be informed that the games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and don't favor any player over other players.

The wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game.

However, we request you to get back from your registered email id to [protected]@a23.com or share us your user id so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

With refering to your report we understand that your concern is regards to chips and KYC PAN verification.

To discuss the same we tried calling you but were unable to get in touch with you.

However we are sorry to inform you that we are unable to determine the exact error which you are getting while uploading KYC Pan document.

Also, we are unable to determine about which amount you were concerned about.

Hence we request you to get back from your registered email id with more clarity to [protected]@a23.com along with Pan document and error screenshot so that we could check.

Should you require any further assistance, Please email us to [protected]@A23.com or call us on [protected].

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html