Ace2Three Complaints & Reviews

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to your account and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to your account and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing well!

With reference to your concern received enquiring about redeem status, Please be informed that the redeem of amount 4500 requested on 08-January-2023 got approved and processed on 09-January-2023.

You will receive an SMS, once the redeem is approved from our end. The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed after 4-Hours, if there is no unusual gameplay activity is identified.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing well.

With reference to your email we understand that your concern is regards to redeem and we are sorry to inform you that we are unable to determine your user id with the above message.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed after 4-Hours, if there is no unusual gameplay activity is identified.

Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.If the amount is not yet credited, we request you to please get back with your bank statement from date of redeem till date so that we could check.

Hence for more details we request you to share your user id or email us at "[protected]@a23.com" so that we could check and assist accordingly.

Should you require any further assistance, please email us to [protected]@a23.com.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.

Thank you for contacting A23.

Referring to your concern, we understand that you concern is regards to tourney in which you were seated out from the system's end .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regards to tourney and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

We are sorry for the inconvenience caused.

Referring to your concern we understand that winnings of Tourney id- JB00916862 were not added .

We have checked your account and we see that on 19-Dec-2022 winnings of above tourney was added to your account.

Please be noted that any winning amount of 5000 and more will be approved after the game checks due to security purposes .

We are aware that we take one working day to release your winnings and we need this time for one simple reason for your safety and trust on A23.

After every day's gameplay, our risk management and anti-fraud teams use advanced systems to review every game played to verify if the game was played fair and if there were certain players colluding against you.

Should you require any further assistance, please email us to [protected]@a23.com or call at [protected].

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards,
Team A23.

Thank you for contacting A23.

Referring to your concern, we understand that you have tried to make purchase in your A23 account which got failed and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Referring to your concern, we understand that you have tried to make purchase in your A23 account which got failed and we are sorry to inform you that we are unable to determine your account's user id .

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

Its unfortunate to know that you feel this way.

With reference to your concern, we understand that you are not happy with the games .

We would like to inform you that the Games are no way in control of the Administration or Management and We can assure you that there is no manipulation involved in the games.

A23 doesn't have any contribution to your wins/losses. Neither do we favor any player to make them win.

Also please be informed that the wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game. Our aspiration is to provide a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us.

However we are sorry to inform you that we are unable to determine your account user id, hence we request you to email us from the registered email id to [protected]@a23.com or share us the user id so that we could check and assist you accordingly.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Its unfortunate to know you feel this way.

Referring to your queries, we would like to inform you that A23 ensure that all players get a fair platform to play.

The games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and doesn't favor any player over other players.

You can see the RNG certificate by clicking on the link below:
https://www.a23.com/certification.html

This certificate is provided by ITech Labs, Australia which specializes in independent testing and certification of online gaming systems. We can assure you that there is no manipulation involved in the games.

The wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game.

However we are sorry to inform you that we are unable to determine your A23 account's user id, hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

I not received my winning amount.

Thank you for contacting A23.

Referring to your concern, we understand that your concern is regarding to redeem your balance chips.

We have checked your concern but we are sorry to inform you that we are unable to determine regarding which account you are referring to.

Hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check.

If you have any further queries/concerns, please email us at [protected]@a23.com or call us on [protected].

Note: All users residing or logging in from the restricted States will not have access to our real cash games.(Tamil Nadu will not be able to access only rummy real cash game and tournaments)

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Regards A23

Thank you for contacting A23.

With refering to your report we understand that your concern is regards to chips and KYC PAN verification.

To discuss the same we tried calling you but were unable to get in touch with you.

However we are sorry to inform you that we are unable to determine the exact error which you are getting while uploading KYC Pan document.

Also, we are unable to determine about which amount you were concerned about.

Hence we request you to get back from your registered email id with more clarity to [protected]@a23.com along with Pan document and error screenshot so that we could check.

Should you require any further assistance, Please email us to [protected]@A23.com or call us on [protected].

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

We are sorry for the inconvenience.

In regards to your report, we understand that you made a purchase of Rs.1500 on 05-September-2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

Please be informed Whenever there is a Transaction which is unsuccessful, it will be updated in your A23 account in 24 hours or to your bank account in 4-7 working days.(time period depends on the Gateway it was made through).

Incase if you do not receive the missing amount within the given timeline, then we request you to please get back to us with the respective bank statement from the missing date, so that we could check and assist you any further.

Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.

Should you require any further assistance, please email us to [protected]@a23.com or call us at:[protected].

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Referring to your email received, we understand that your concern is regards to KYC.

We are sorry to inform you that we are unable to determine your user id with the above concern.

Hence if you have any concerns then please email us from your registered email id at [protected]@a23.com or send us your user id so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

User id :ycvhhvhhvjc

Registered Email id [protected]@gmail.com

Give me proof that envolve fraud playing games that won money and if found refund to all players money back. that
is very worst app that doing fraud with all players goverment should cancel licensee permission cause they system not fulfill for playing that means they are use for company profit.