Ace2Three Complaints & Reviews

Thank you for contacting A23.

With reference to your request we understand that your concern is regards to games and wins/loss.

We are sorry to inform you that we were unable to identify your A23 account with the given details as no account was found with the above mentioned user id.

Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.

Also, you play with those players who are genuine with appropriate level of KYC verification. The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the games.

Games cannot be operated by Ace2Three as we don't have controls on your games or cards.

Hence we request you to share your user id of A23 account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to your redeem request.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details.

Also, please be informed that redeem will be processed in 1 working day only, if there is no unusual gameplay activity is identified.

You will receive an SMS, once the redeem is approved from our end. The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.

However we request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

With reference to your request we understand that your concern is regards to KYC and redeem.

We are sorry to inform you that we were unable to identify your A23 account with the given details. We request you to share your user id of A23 account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to your redeem request.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to your profile name change in your account.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards profile name change in your account.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to your account transaction.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

Referring to your concern and account we understand that your concern is in regards to failure transaction of Rs 100*2 on Date 19-November-2021 through Phonepe..

However your purchase amount got successfully credited to your Ace2Three account on Date 19-November-2021 but got delayed and we suggest you to go through your account transaction history details to check the same.

Usually whenever their is any failure transaction then it will be added to ace2three or phone-pe wallet/Purchase source within 48 hours and if the same is not credited in ace2three then we request you to conatct phone-pe support for the same..

Hence for any further concerns we request you to get back to us from your registered mail id to [protected]@a23.com so that we could check.

Note:Due to network fluctuation you might face this type of issue so we suggest you to please check your network connection and try to initiate purchase when your network is strong.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your mail we understand that your concern is in regards to failure transaction of Rs 475 on Date 15-November-2021 through Tpsl which got unsuccessful.

Please be notified that if the amount is not credited to Ace2Three within 3-4 hours then it would be added to your wallet in 7-10 working days.

Also, kindly be updated that Ace2Three is not be responsible for any failure transaction as Ace2Three doesn't have any controls on it and payment usually get processed from the payment gateway.

However we request you to try from alternative portal such as Mobile browser and also try from different payment methods such as wallets or UPI.We suspect that the issue might be due to some network related issues. You may always choose to try from different Internet server or try from different device.

If the amount is not credited to your Ace2Three account and also your Bank Account after 10 working days then we would request you to share the bank statement from the day of transaction (date) to 10th working day (date), so that we could check and assist.

Hence for more concerns you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to your account profile details.

We are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html