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1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
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We are sorry for the inconvenience caused.
Referring to your email received, we understand that you have made a purchase of Rs.597 on 02 april 2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.
Usually, whenever you make purchase from Bank and if the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.
In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.
Hence if you have any further concerns then please email us from your registered email id at [protected]@a23.com so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html