Verified Support
Mar 28, 2022
Ace2Three Customer Care's response Hope you are doing good.
At the outset, we are sorry for the inconvenience caused.
Referring to your report as per above mentioned mobile number we have checked your account and we understand that your concern is regarding purchase of Rs.5000 which was made on 22-Mar-2022 to A23 and the amount was debited from your bank account but not added to your A23 account real chips and not received to bank account.
The amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3-4 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.
In-case, If the amount is not credited to your A23 account and also to your Bank Account after 10 working days, we request you to share the complete bank statement from the day of transaction to the 10th working day, So that we could check and assist you accordingly
Should require any further assistance please get back to us at [protected]@A23.com so that we could check and assist.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
In regards to your report we understand that your concern is regards to your purchase balance.
We are sorry to inform you that we are unable to determine your user id/account with above report.
Hence we request you to share your user id or get back from registered email id to [protected]@a23.com so that we could check.
Should require any further assistance please get back to us at [protected]@A23.com so that we could check and assist.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html