Verified Support
Jan 24, 2022
Ace2Three Customer Care's response We are sorry for the inconvenience caused.
Referring to your concern and as per your call conversation with our customer executive, we understand that you have made a purchase of Rs.5000 on 20-January-2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.
Usually, whenever the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.
If you are not receiving the same to your Bank account after 7-10 working days then we request you to please share us your bank statement from the date of purchase till 10th working day so that we could check.
Hence for any further concerns we request you to please email us from your registered email id to [protected]@a23.com so that we could check.
Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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