Ace2Three Complaints & Reviews

Thank you for contacting A23.

Its unfortunate to know that you feel this way.

With reference to your concern, we understand that you are not happy with the games .

We would like to inform you that the Games are no way in control of the Administration or Management and We can assure you that there is no manipulation involved in the games.

A23 doesn't have any contribution to your wins/losses. Neither do we favor any player to make them win.

Also please be informed that the wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game. Our aspiration is to provide a safe and secure platform to play online rummy. Player Safety and trust are of paramount importance to us.

However we are sorry to inform you that we are unable to determine your account user id, hence we request you to email us from the registered email id to [protected]@a23.com or share us the user id so that we could check and assist you accordingly.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Its unfortunate to know you feel this way.

Referring to your queries, we would like to inform you that A23 ensure that all players get a fair platform to play.

The games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and doesn't favor any player over other players.

You can see the RNG certificate by clicking on the link below:
https://www.a23.com/certification.html

This certificate is provided by ITech Labs, Australia which specializes in independent testing and certification of online gaming systems. We can assure you that there is no manipulation involved in the games.

The wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game.

However we are sorry to inform you that we are unable to determine your A23 account's user id, hence we request you to please provide your User id or get back from the registered mail id of the concerned account to [protected]@a23.com so that we could check and assist accordingly.

If you have any further queries/concerns, please email us at [protected]@a23.com .

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

I not received my winning amount.

Hope you are doing good!

With reference to your report we understand that your concern is regards to games.

We are sorry to inform you that we are unable to determine your account user id .

Also please be informed that the games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and don't favor any player over other players.

The wins/ losses are completely based on the player's skill and we have no influence on the outcome of the game.

However, we request you to get back from your registered email id to [protected]@a23.com or share us your user id so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

With refering to your report we understand that your concern is regards to chips and KYC PAN verification.

To discuss the same we tried calling you but were unable to get in touch with you.

However we are sorry to inform you that we are unable to determine the exact error which you are getting while uploading KYC Pan document.

Also, we are unable to determine about which amount you were concerned about.

Hence we request you to get back from your registered email id with more clarity to [protected]@a23.com along with Pan document and error screenshot so that we could check.

Should you require any further assistance, Please email us to [protected]@A23.com or call us on [protected].

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Thank you for contacting A23.

We are sorry for the inconvenience.

In regards to your report, we understand that you made a purchase of Rs.1500 on 05-September-2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.

Please be informed Whenever there is a Transaction which is unsuccessful, it will be updated in your A23 account in 24 hours or to your bank account in 4-7 working days.(time period depends on the Gateway it was made through).

Incase if you do not receive the missing amount within the given timeline, then we request you to please get back to us with the respective bank statement from the missing date, so that we could check and assist you any further.

Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.

Should you require any further assistance, please email us to [protected]@a23.com or call us at:[protected].

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

My a23 user id is janisahi
My money got stuck in a23 account due to PAN verification error.Please do the needful.

Hope you are doing well.

With reference to your email we understand that your concern is regards to your A23 account.

Please be informed that we have addressed your concerns and we request you to check the email sent to your registered email id.

Hence if you have any further concerns we request you to get back from your registered email id of A23 account to [protected]@a23.com so that we could check .

Should you required any further assistance, please drop an email to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Referring to your email received, we understand that your concern is regards to KYC.

We are sorry to inform you that we are unable to determine your user id with the above concern.

Hence if you have any concerns then please email us from your registered email id at [protected]@a23.com or send us your user id so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

User id :ycvhhvhhvjc

Registered Email id [protected]@gmail.com

Give me proof that envolve fraud playing games that won money and if found refund to all players money back. that
is very worst app that doing fraud with all players goverment should cancel licensee permission cause they system not fulfill for playing that means they are use for company profit.

Thank you for contacting A23.

At the outset, we are sorry for the inconvenience caused.

With reference to your concern received enquiring about redeem status, Please be informed that the redeem of amount 10000+7410 requested on[protected] was approved and processed to your Bank account on[protected].

Please check your bank account statement for the same.

You will receive an SMS, once the redeem is approved from our end. The amount will be credited to your bank account in the next 4 hours post receiving the SMS.

Please note, whenever you place a redeem request, Your redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.

Hence for any further concerns please email us from your registered email id to [protected]@a23.com so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing good.

Referring to your email received, we understand that your concern is regards to games and we are sorry to inform you that we are unable to determine your user id with the above concern.

In regards to your concern, we would like to inform you that A23 ensures that all players get a fair platform to play.

The games are in no way prefixed and cards are distributed using a certified Random Number Generator software which cannot be modified or managed at any time by A23. Our random number generator (RNG) software ensures that cards are completely random and doesn't favor any player over other players.

You can see the RNG certificate by clicking on the link below:
https://www.a23.com/certification.html

This certificate is provided by ITech Labs, Australia which specializes in independent testing and certification of online gaming systems. We can assure you that there is no manipulation involved in the games.

Hence if you have any further concerns then please email us from your registered email id at [protected]@a23.com or send us your user id so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Hope you are doing well.

With reference to your report we understand that your concern is regards to failed purchase and we are sorry to inform you that we are unable to determine your user id.

If the transaction was done through TPSL mode, the amount which is debited from your bank account and not added to your real chips would be added to your A23 account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 10 working days, please do get back to us with the bank transaction statement from date of purchase to till dates so that we can check.

Hence we request you to share the user id or get back from your registered email id to [protected]@a23.com so that we could check and assist accordingly.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Please Activate Account

Hope you are doing good!

With reference to your report we tried reaching you on your registered mobile number but unfortunately call didn't got connected and we understand that your concern is regards to your A23 account.

Please be informed that your account was kept on hold from the systems end, however we have forwarded your request to our concern team to check the possibility .

Should you require any further assistance, please email us at [protected]@a23.com.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html