Ace2Three Complaints & Reviews

Sep 07, 2021

Ace2Three Customer Care's response Greetings from Ace2Three.

With reference to your mail we understand that your concern is in regards to your deactivated account.

Please be noted that your account got deactivated under multiple account policy and now we request you to continue with your primary account in which your KYC is verified.

Also we see that you have some remaining balance in your deactivate account, to discuss about the same we suggest you to get back to us from your registered mail id to "[protected]@a23.com" so that we could assist.

Note: Ace2Three does not entertain multiple user ids for the same player. Hence creating multiple accounts by the same user is against the acceptable user policy of one user id per player.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Sep 05, 2021

Ace2Three Customer Care's response Hope you are doing good.

At the outset we are sorry for the inconvenience caused.

Referring to your e-mail, we understand that you have made a purchase towards Ace2three and amount was debited from your bank account but not added to Ace2three account real chips.

The amount which is debited from your bank account and not added to your real chips, would be added to your Ace2Three account real chips within 3-4 hours (or) refunded back to your bank account from which you have made the purchase within 7-10 working days.

In-case, if you have not received the amount even after 7 working days, please do get back to us with the bank transaction statement from date of purchase to till date so that we can check .

If you have any further queries/concerns, please email us at [protected]@a23.com from your registered mail id along with your user id so that we could check.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Sep 02, 2021

Ace2Three Customer Care's response Greetings from Ace2Three.

With reference to your email we understand that you wants us to change your profile name in Ace2Three account.

Please be noted that we require your ID ( both the sides) and Bank/Pan Document proof which are on same name regarding name change.


However you have to send your ID document ( both the sides ) and Bank/Pan document proof through your registered Email Id to "[protected]@a23.com" so that we could check and assist you accordingly.

Note: Regarding ID proof we need both the sides of your ID proof document and if your bank details are not updated, please login to your Ace2three account through our mobile app and update your Bank details before sending us the Bank KYC documents for verification.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Aug 31, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

With reference to your email we understand that your concern is regards to KYC verification.

Please be informed that we have checked your account and verified the same, we request you to login and check the same.

Hence for any further assistance please send us email request from your registered email ID to "[protected]@a23.com" so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Aug 31, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

Referring to your mail we understand that your concern is in regards to failure transaction of Rs 200+25 on Date 28-August-2021 through Phonpe..

However your purchase amount got successfully credited to your Ace2Three account on Date 28-August-2021 but got delayed and we suggest you to go through your account transaction history details to check the same.

Usually whenever their is any failure transaction from Phonepe then Please be notified that if the amount is not credited to Ace2Three or phone-pe within 48 hours then we request you to contact Phone Pe customer support.

Please send us email request from your registered email ID to [protected]@a23.com for any further assistance.

Note:Due to network fluctuation you might face this type of issue so we suggest you to please check your network connection and try to initiate purchase when your network is strong.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Aug 29, 2021

Ace2Three Customer Care's response Hope you are doing good.

With reference to your email we understand that your concern is regards to TDS winnings.

Please be updated that if a players wins a Game where prize amount of a single game is more than 10, 000 then 30% TDS deduction will be there from your winnings.

So, in Game ID : [protected] you have won more then Rs 10000 because of which 30% of your winnings got deducted as per Government rule and now we need your Pan Document to release your winnings.

Also, we understand that you are facing issue while uploading your Pan document.

Hence we suggest you to send your Pan document from your registered email id to "[protected]@a23.com" along with the issue related screenshot before the expiry of your TDS amount so that we could check and assist accordingly.

Futher we suggest you to email us along with your user id at "[protected]@a23.com" so that we could assist accordingly.

Should you require any further assistance, please email us to [protected]@A23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Aug 18, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

This e-mail is to inform you that, we have kept your account " muthukuma265" on hold under duplicate account, as you already have another account in Ace2three.

You will not be able to access this account anymore and we suggest you to use your primary account.

Kindly do not create multiple accounts, as it is against our terms and conditions & fair play policy.

If you have any further queries/concerns, please email us at [protected]@a23.com

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html

Aug 16, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

With reference to your complaint we understand that bymistake you have transfered your redeem amount back to us.

Please be informed that we have processed your redeem of Rs 4000 on Date[protected] to your bank account, however we haven't received any such request from your end as mentioned above.

Hence we suggest you to email us your updated Bank statement from your registered email id at [protected]@a23.com so that we could check.

If you have any further queries/concerns, please email us at [protected]@a23.com

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html