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288
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83
Resolved
115
View all 288 Ace2Three reviews & complaints
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
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With reference to your query received enquiring about redeem processing time and as already discussed over phone on Date 05-Feb-2022 19:04, please be informed that the redeem request will be approved and processed immediately to your Bank account.
Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.
In your case, its unfortunate to know that redeem processed from our end was rejected and we have re -initiated through NEFT. Hence, it got delayed and its the system behavior.
However, as a gesture of goodwill we have already added an Gift voucher on your account.
Hence if you have any further concerns please email us at [protected]@a23.com from your registered email id so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html