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288
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83
Resolved
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View all 288 Ace2Three reviews & complaints
1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
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We are sorry for the inconvenience.
In regards to your report, we understand that you made a purchase of Rs.1500 on 05-September-2022 at A23 and the amount was debited from your bank account but not added to your A23 account real chips.
Please be informed Whenever there is a Transaction which is unsuccessful, it will be updated in your A23 account in 24 hours or to your bank account in 4-7 working days.(time period depends on the Gateway it was made through).
Incase if you do not receive the missing amount within the given timeline, then we request you to please get back to us with the respective bank statement from the missing date, so that we could check and assist you any further.
Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.
Should you require any further assistance, please email us to [protected]@a23.com or call us at:[protected].
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html