[Resolved]  Ace2Three — Cash debited my account not reflect my account

Oct 08, 2021

Ace2Three Customer Care's response Thank you for contacting Ace2Three.

With reference to your request we understand that your concern is regards to failed transaction.

The amount which is debited from your bank account and not added to your real chips, would be added to your Ace2Three account real chips within 3 hours (or) refunded back to your bank account from which you have made the purchase within 4-10 working days.

In-case, if you have not received the amount even after 7 working days, please do get back to us with the bank transaction statement from date of purchase to till date. So that we can check and assist you further.

Also, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id so that we can check and assist you further.

Should you require any further assistance, please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html