Verified Support
Apr 21, 2022
Ace2Three Customer Care's response Hope you are doing good!.
Referring your report, we tried to reach you on your registered mobile number but unfortunately call didn't got connected.
However we understand that you are certainly not happy with games and your concern is in regards to win/loss.
Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.
Also, you play with those players who are genuine with appropriate level of KYC verification. Ace2Three does not have any robotic programs (BOTs) on its gaming platform and does not participate in any games and Ace2Three don't have any controls on your games/cards.
Ace2Three is not responsible for your Loses as mentioned in Terms & Conditions of Ace2Three. The monies you lost are against players like you who have appropriate level of KYC verified.
The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the games.
Games cannot be operated by Ace2Three as we don't have controls on your games or cards.
Hence if you have any concerns we request you to reach from your registered email id to [protected]@a23.com so that we could check and assist accordingly.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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