Ace2Three — Game hanging .And results very doubtful

First of all while game running starting at my time hanging my starting play this gives me create doubtful thinking and discouraging my game. Second subject is while game result my position displayed in winning board my position declared that rank did not settled at the time of final result so many doubts created shall I proceed the ace23 game in this situation. And finally every time when I open the game you are asking payment always why?