[Resolved]  Ace2Three — Money deducted from bank account but not added to wallet

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good.

This email is reference to your query enquiring about your purchase amount of Rs 66+65 which you have tried on Date 22-March-2022 which got deducted from your bank but the same was not credited to your A23 account.

Usually, whenever the purchase amount is not added to your A23 account but the same is debited from your bank account, then you would get the amount added either to your A23 account in 3-4 hrs or it will be refunded back to your bank account from which you have made the purchase within 7-10 working days.

Whenever you try to make any purchase, kindly close all running applications in the background of the App and switch to WIFI Connection(If available) to avoid such scenarios in the future.

Hence if you have any further concerns we request you to get back from your registered email id so that we could check and assist.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html