Verified Support
Jan 24, 2022
Ace2Three Customer Care's response Hope you are doing well.
Referring to your concern, we understand that your concern is regards to your redeem amount of Rs 500 which was placed on Date 21-January-2022.
Please be informed that the same was cancelled from your end on the same day.
Usually, Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified.
Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.If you are not receiving it immediately then we suggest you to wait for 1 working day.
Hence for any further concerns we request you to please email us from your registered email id to [protected]@a23.com so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
