Verified Support
Mar 25, 2022
Ace2Three Customer Care's response Hope you are doing good.
This email is reference to your report in regards to redeem.
As per the account registered with the given email id we can understand that your concern is regards to redeem of Rs 231 and it was cancelled from your end on 24-March-2022.
Also, please be informed that the redeem request will be approved and processed immediately to your Bank account.
Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.
Hence if your concern is regards to any other redeem then we request you to email us from your registered email id at [protected]@a23.com so that we could check.
Should you require any further assistance, please email us to [protected]@a23.com
Regards!
Team A23.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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