[Resolved]  Ace2Three — Redeem request pending more than 2 days

Mar 24, 2022

Ace2Three Customer Care's response Hope you are doing good!

With reference to your report received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

Hence if you have any further concerns then we request you to please email us at [protected]@a23.com from your registered email id so that we could check.

Should you require any further assistance, please email us to [protected]@a23.com

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.htm