[Resolved] Ace2Three — Reset pan card

Deliahjoan

from Chennai, Tamil Nadu

Mar 9, 2022

Address:	No 8 Venkatraman salai
Website:	Ace2three

I have wrongly my mistaken added wrong pan card to my ace2three account deliahjoan [protected].please allow me to change the pan card .o don't have bank account in that pan card .I many times mailed to ace2three but they did not replyed to me ..it almost been one month .I have money about 10000.i was not able to redeem my cash . Please help me to get my money.

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Apr 18, 2022

Complaint marked as Resolved

Ace2Three customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2022

Ace2Three Customer Care's response Hope you are doing good.

With reference to your report we understand that your concern is regards to removal of Pan card form your account.

Please be informed that once KYC is verified the same cannot be removed as per our terms and conditions .Also we have addressed to your concerns to your registered email id regarding the same on 10-March-2022.

Incase if you don't hold any Bank account then we suggest you to create new Bank account and update the same to redeem your winnings in future.

Hence if you have any further concerns please email us from registered email id at [protected]@a23.com so that we could check.

Should require any further assistance please email us at [protected]@a23.com so that we could check.

Regards!
Team A23.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html