Acer India Complaints & Reviews

Service request closed without service, by tampering carbon copy of the service report. I have original!

I have reported the problem with my acer laptop repeatedly to various levels despite the fact that acer executive identified the problem. However, acer executives denied service repeatedly stating warranty was over. How can it be a reason when the service request was raised during warranty? In fact they agreed their fault each time during call but no action later.

Finally by tampering carbon copy of the service report they denied service. But i have unaltered original copy of service report

Dear team,

I had lock call on 23 jul 2017. Kindly find attached screenshot. Till date my call is pending.

Your engineer visited site on 13 sep 2017 at 12:30 pm. He check the laptop and said i will order new battery for the same.

Now around 13 days past, no reply or any communication from your side.

Your partner company executive not provide proper answer to the customer query. They don't have proper status of the call. Most of the time they are argues with customer.

Kindly solve my problem on priority basis. Call is pending from last two months.

Engineer who had visited not even submitted customer copy of the service/visit report to me.

Your engineer again visited my home for checking a laptop on 28 sep 2017.

He said that within 3 to 4 days you will receive the battery.

But still one week passed no one has contacted us for the same.

My new laptop 4 mths old having problem in display, acer provide me a new display but the issue of black screen is nt resolved.. Customer care office takes my laptop keep 7-8 days and returned with same thing and told check it. Nothing issues resolved. My case id was 2386875i.. No call me nothing but case closed and said to mail [protected]@sutherlandglobal.com... I did but no reply nothing...

Dear sir,
I have purchased acer laptop lap acer ntr05-an515q-2rsi.002, s/n - nhq2rs10027290 on 28th of sept-17 from tej computer sainik market ranchi on 27th of sept-17, the mrp written on the box is rs.74999/ but he has charged rs.88200/- tej computer sainik market main road ranchi invoice no-tc/1718/04549, tej computer has purchased this item from acer distributer origin infotecl commerce tower main road ranchi @ rs.86950/ invoice no -00145 dtd 29th aug-17 charged rs.13201 / more than mrp. All the documents attached.
This is complete violation of consumer act and i have filed a complain in comsumer court ranchi jharkhand, also in national consumer help line with complain no-456089.
You need to componset the complete amount with penalty for violating the govt rules and cheating the customer.

Hey,
This is aman deep singh from delhi, india i had purchased acer laptop es15 on 17/03/2016 and now i am facing some problems related to the keyboard keys are working properly and some time 2 no key working contiusouly when i came to know that my warranty is about to die i contact acer c. Care no which i got from google [protected] regarding the issue but unfortunately they were not able to help me they said me that you have to send an email.

Name : amandeep singh

Adress : wz 136 guru nanak nagar street no 7 new delhi 18

The following computers and ups installed at electrical section, kizhissery not working. Please repair the computers at the earliest.

I.

1.6551. Acer. Pc.06
2. Ip address: 10.254.143.16
3.net mask: 255.255.255.192
4. Gate way: 10.254.143.1
5. Acer – uxvssi169g0974868

Ii.

1.6551. Acer-pc-05
2. Ip address – 10.254.143.15
3. Web mark: 255.255.255.192
4. Gate way: 10.254.143.15
5. Acer - udv 8551066c4031387

Hi,
This is avneesh from lucknow, india. I had purchased acer es1-571 (Pdc/4/500/15.6) on[protected]. Now i m facing some keyboard related issues in this from last few days, some of keys are not working and mouse pad is also not working properly.
When i came to know that my warranty is about to die i contact acer c. Care no which i got from google [protected] regarding the issue but unfortunately they were not able to help me by saying that my laptops serial no is not showing in database,
Name - avneesh kumar shukla
Postal address -536/546 new madehyganj khadra, sitapur road, lucknow, up, india.
Pin code -226020
Mobile no -[protected]
Email id - avee. [protected]@gmail.com
Laptops sr no - nxgcesi0066150b2616600
Acer asp es1-571 (Pdc/4/500/15.6)
Snid no - [protected]

I invite your kind attention that, we bought a new monitor from your company on october 2016. Since 16/09/2017 the monitor is not working. So i registered my complaint through online on 18/09/2017 (Complaint register no 2427009i). They respond immediately, then the service man came on 20/09/2017 and replaced the monitor. At the time of replace the monitor i noticed that the new montor display is green in colour and one single white dotted line shown in the bottom of the screen. I asked the service man about this, but he did not gave any clarification. But unfortunately today onwards the new monitor have arise some problem, white line display on the top and bottom of the screen. Then the screen become white in colour. The newly supplied monitor manufactures date on nov 2014. So i request you to kindly replace the monitor (New one) as early as possible.
Our original computer details are given below
Model no : e1900hq
Part no : xe0ss.001
Serial no : mmt3fss00163601fb63b00
Mfg date : sep 2016
Replaced monitor details are given below
Model no : v196hql
Version : vi96hql ab
Part no : um. Xv6ss. A02
Mfg date : nov 2014
Serial no : mmlxnss[protected]

Complaint no: 2434952i

I brought a acer laptop in esquare computers kottayam, kerala on 31/8/2017. Performance and battery life of the laptop is too good. But charging adapter was dead within 20 days. Then i go to the acer service centre and they replace a adapter within 4 days but it is not original adapter. Iam not satisfied with the acer service. So, i kindly request to a prompt reply to me.
Service centre : technoline systems & services
Near darsana marbles, koikkal
S. H mount p. O nagampadom,
Kottayam.686008. Kerala

The first laptop ordered on 4-apr-2017 via flipkart was a defective piece delivered with a software problem, flipkart got it replaced on 10-apr-17, the replaced laptop worked fine for 4 months now again having problem... I registered my complain on 15-sep-17 (Case id 2422445i), also personally went to acer service centre gurgaon, at first instance they said it is battery problem shall get it fixed by evening... Then in evening at the time of delivery they denied stating mother board is having problem... I am chasing for current status of my laptop now more than 10 days... Till date no update.. Called several times... Customer care and customer service centre of acer in gurgaon is pathetic... Please help

I bought acer one 10 tablet from dehradun in 2015 and little did i know that i'd made a real bad deal, the reasons are stated below:
Since day one, the tablet never worked properly and had to give time and again to the dealer for sorting the problem, who in turn never rendered satisfactory after sales service, as he knew we had to leave india after a month, he did only temporary repairs.
Then we relocated to kenya for 2 years, since there are no authorized service centres in kenya, in the span of 2 years, 4 times we had to send the tablet to india for proper fixing of the consistent problem, unfortunately it was in vain as they failed to find the permanent solution.
The recurring problem is that there is no external indication, as to charging of the tablet. No matter how much you charge, the battery always is low and it could not start. There is no problem with the battery, as told by the various specialists who checked the tablet.
Apparently, after reading the web feedback of the same model on various consumer forums, i found that this is inherent defect and lots of customers are facing the same problem worldwide, but their grievances, so far had never been addressed properly by the company.
As the product was not cheap, which can be used once (In my case i've not even used properly more than a week) and thrown thereafter. It costed me inr 22000/-, which is quite a money.
Hence i am looking forward for some solution, as to how to claim back my money from company as they did not agree to replace the defective piece given to me. Though i've emailed them my grievances, they are suggesting me to visit dealers referred by them, but i've done enough of my bit in running around, since the time i bought the tablet.
I'll really appreciate if i get refund or proper replacement of the same in good working condition.
P. S. Refer the attachments for details on model purchased and bill.

I have mailed the complaint on 28.08.2017 and the case id 2398685i generated on 29.08.2017 but till date no technician has attended to this office for rectification of the computer even though a passage of 72 hours. The office work is badely hampered. Do needful action immediately, this is very poor response to attend the warranty.

B. R. S. Pattanaik
[protected]

It is highly disappointing to see that a consumer company like acer does not take after sale service too seriously, even if the issue is highly escalated. As per aforesaid subject i have been following up for an issue faces since june 14, 2017 however after months of enormous follow-up an engineer visit was scheduled & it was confirmed that hard drive was also replaced and issue has been resolved.

I was provided ok report as on august 14, 2017 by “cms it services private limited”, issue note – 46145 and ran no./call number[protected]

Now, the first time when i am operating my notebook post issue resolution, i am again struggling the same. System is not being able to remain active for more than 15-20 minutes, post which screen blackouts. The only possible action is to power it off and then start again. This is heights of mental torture when i am just wasting my time & energy for getting this laptop rectified. Every time i have been promised that there will be no issue in future but i am still in the same standing. Let me know if the issue can be resolved once for and all or replace me with a new product. I am also escalating the same on consumer forum & on my twitter handle. Hoping this time the “customer service” will be taken on a serious note

I bought an acer laptop i5 dated 17/06/2017, Invoice No.: N.PLA-2-1144, after one and half month my laptop display gone and showing black screen, but laptop is working external monitor, after first complained acer service center engineer comming my site and look it and found display screen is currupted, but he is not able to resolved my laptop display problem, he says if i am go personally to acer service center then hand to hand changed my laptop display screen. Next day i gone acer service center where i showed my laptop to engineer, after 10 or 20 minute my laptop return to me and engineer saying your display change now laptop is working ok.
When I returned our home and i have worked on laptop 2 or 3 hours, my laptop display showed white line in center of display screen.
Again I filed a complained acer service center. After complaint engineer came to my site and found display screen problem then he take a photo white line and screen serial no. also and says after two day i.e. saturday 12/08/2017 I changed your display screen. On saturday dated 12/08/2017 he came again and changed display but i check and see in below display screen white light arise i complained engineer but he says after some day automatically light problem solved otherwise you wait 10 or 15 days to come new display screen in my service center after that I have changed in new one.
But I am not satisfied acer service, only one and half month acer laptop give this unexpected problem, I don't want it. It is possible to refund my money back or change new peice of laptop. Please help us.

Respected sir, i bought an acer laptop aspire e15 s/n. Nxgdnsi00463710d3e7600 on 8 jan 2017.
It's creat a lots of problem especially on hard drive and so regarding this on 31 july 2017 i lodge complaint having no. 2360261i then customer care executive said engineer will reach your home between 2 to 3 days till now no one came yet
On 4 aug again i contact customer care executive said engineer will reach your home between 2 to 3 hours but no one reach home
On 5 aug again also i contact service centre person said reach your home between 3 to 4 pm. But no one came yet.
Sir my laptop is in under warranty, a week has passed but no service available by your employees. Thatswhy my work had stopped. It is very shameful that even till now we not get any call received from customer care engineer.
Please solve the laptop problem as soon as possible.

Sir, i bought an acer monitor on 5-sep-2015. And i replaced it before 6months due to a problem.in this monitor it blinks the screen and it automatically off after 1-2 hours. So i request you to repair/ replace it as soon as possible. Monitor serial number: mmt3fss[protected]b00 my address : kandathil nikarth ezhupunna po cherthala. My phone number : [protected]

Res sir,.. Sir my laptop keyboard and his battery portion is not working.. And so regarding this on[protected] i lodge my complain having no 2286355i and on[protected] i again send mail to acer about my complain statuswith attachment od invoice. At that time your customer care person says that in 3 days we contact you and then ask about your adress where we can come and give you service means on site service because my laptop is under guarntee.. It is very shamefull that even till now we not get any call from you... And my complain was closed with any solution... And today i complained 3 rd time id no 2344611i hope so the solution this time.. Otherwise. Having a big brand like you and giving a service so poor to your customer. It is very shamefull. I am getting so bothered from you service side.

Complaint no. 2332325i

Sir,
My name is alish ingole i purchased acer laptop from lotus store shankar nagar nagpur on 30/6/2017...
Got defective product when i taken that laptop from 1st day i am facing same problem like curser not moving properly and that curser selecting automatic anywhere that thing i told to shop keeper on the same day. Exeutive said this is manufacturing defect i'll get new laptop till now i have not receive my laptop
Now store executive call me for laptop i found same issue that is informed to executive but no resolution from store as well as acer i request you please replace set immediately...
And without estimation they closed my complaint
Complaint no. 2332325i

I went there 6 or 7 time in this 18 days
But they are not given me solutions...
Got defective product and used product i dont want repird product i want replacements if you not able to give replacements i'll go consumer cort i'll file case on lotus electronic and acer india about this case...

Regard
Alish ingole
[protected]
[protected]

Dear sir/madam, i dilip kr biswas, had purchased the acer laptop under s/n - nxgoysi01171500bec6600 and mode is r3-13it-p71c when i was trying to active my ms office 2016 and click on active product key that time message was display that your product key is 25 character and typically found in your product packaging but couldn't see any product key in my package that is why i was contact to customer care and told me for my product, have to purchased product key from microsoft. So i wanted to know why was displayed the above massage. So request you please solve the matter as soon as possible. From dilip kr biswas

Sir
I used my debit card while trying to extend the warranty period of my laptop acer aspire es15 purchased on 29 jun 2017. Product ser no is nxgkqsi00170801f3a3400. Purchased from logtech infoway pvt ltd tvpm. Invoice no a 3472the actual payment was rs 825/- but errouneously debit from my account a sum 1723/- please refund the money i. E. 1723/- in my sbi a/c no [protected], ifsc sbin0010691.