Acer India Complaints & Reviews

I bought acer one 10 tablet from dehradun in 2015 and little did i know that i'd made a real bad deal, the reasons are stated below:
Since day one, the tablet never worked properly and had to give time and again to the dealer for sorting the problem, who in turn never rendered satisfactory after sales service, as he knew we had to leave india after a month, he did only temporary repairs.
Then we relocated to kenya for 2 years, since there are no authorized service centres in kenya, in the span of 2 years, 4 times we had to send the tablet to india for proper fixing of the consistent problem, unfortunately it was in vain as they failed to find the permanent solution.
The recurring problem is that there is no external indication, as to charging of the tablet. No matter how much you charge, the battery always is low and it could not start. There is no problem with the battery, as told by the various specialists who checked the tablet.
Apparently, after reading the web feedback of the same model on various consumer forums, i found that this is inherent defect and lots of customers are facing the same problem worldwide, but their grievances, so far had never been addressed properly by the company.
As the product was not cheap, which can be used once (In my case i've not even used properly more than a week) and thrown thereafter. It costed me inr 22000/-, which is quite a money.
Hence i am looking forward for some solution, as to how to claim back my money from company as they did not agree to replace the defective piece given to me. Though i've emailed them my grievances, they are suggesting me to visit dealers referred by them, but i've done enough of my bit in running around, since the time i bought the tablet.
I'll really appreciate if i get refund or proper replacement of the same in good working condition.
P. S. Refer the attachments for details on model purchased and bill.

I have mailed the complaint on 28.08.2017 and the case id 2398685i generated on 29.08.2017 but till date no technician has attended to this office for rectification of the computer even though a passage of 72 hours. The office work is badely hampered. Do needful action immediately, this is very poor response to attend the warranty.

B. R. S. Pattanaik
[protected]

It is highly disappointing to see that a consumer company like acer does not take after sale service too seriously, even if the issue is highly escalated. As per aforesaid subject i have been following up for an issue faces since june 14, 2017 however after months of enormous follow-up an engineer visit was scheduled & it was confirmed that hard drive was also replaced and issue has been resolved.

I was provided ok report as on august 14, 2017 by “cms it services private limited”, issue note – 46145 and ran no./call number[protected]

Now, the first time when i am operating my notebook post issue resolution, i am again struggling the same. System is not being able to remain active for more than 15-20 minutes, post which screen blackouts. The only possible action is to power it off and then start again. This is heights of mental torture when i am just wasting my time & energy for getting this laptop rectified. Every time i have been promised that there will be no issue in future but i am still in the same standing. Let me know if the issue can be resolved once for and all or replace me with a new product. I am also escalating the same on consumer forum & on my twitter handle. Hoping this time the “customer service” will be taken on a serious note

I bought an acer laptop i5 dated 17/06/2017, Invoice No.: N.PLA-2-1144, after one and half month my laptop display gone and showing black screen, but laptop is working external monitor, after first complained acer service center engineer comming my site and look it and found display screen is currupted, but he is not able to resolved my laptop display problem, he says if i am go personally to acer service center then hand to hand changed my laptop display screen. Next day i gone acer service center where i showed my laptop to engineer, after 10 or 20 minute my laptop return to me and engineer saying your display change now laptop is working ok.
When I returned our home and i have worked on laptop 2 or 3 hours, my laptop display showed white line in center of display screen.
Again I filed a complained acer service center. After complaint engineer came to my site and found display screen problem then he take a photo white line and screen serial no. also and says after two day i.e. saturday 12/08/2017 I changed your display screen. On saturday dated 12/08/2017 he came again and changed display but i check and see in below display screen white light arise i complained engineer but he says after some day automatically light problem solved otherwise you wait 10 or 15 days to come new display screen in my service center after that I have changed in new one.
But I am not satisfied acer service, only one and half month acer laptop give this unexpected problem, I don't want it. It is possible to refund my money back or change new peice of laptop. Please help us.

Respected sir, i bought an acer laptop aspire e15 s/n. Nxgdnsi00463710d3e7600 on 8 jan 2017.
It's creat a lots of problem especially on hard drive and so regarding this on 31 july 2017 i lodge complaint having no. 2360261i then customer care executive said engineer will reach your home between 2 to 3 days till now no one came yet
On 4 aug again i contact customer care executive said engineer will reach your home between 2 to 3 hours but no one reach home
On 5 aug again also i contact service centre person said reach your home between 3 to 4 pm. But no one came yet.
Sir my laptop is in under warranty, a week has passed but no service available by your employees. Thatswhy my work had stopped. It is very shameful that even till now we not get any call received from customer care engineer.
Please solve the laptop problem as soon as possible.

Sir, i bought an acer monitor on 5-sep-2015. And i replaced it before 6months due to a problem.in this monitor it blinks the screen and it automatically off after 1-2 hours. So i request you to repair/ replace it as soon as possible. Monitor serial number: mmt3fss[protected]b00 my address : kandathil nikarth ezhupunna po cherthala. My phone number : [protected]

Res sir,.. Sir my laptop keyboard and his battery portion is not working.. And so regarding this on[protected] i lodge my complain having no 2286355i and on[protected] i again send mail to acer about my complain statuswith attachment od invoice. At that time your customer care person says that in 3 days we contact you and then ask about your adress where we can come and give you service means on site service because my laptop is under guarntee.. It is very shamefull that even till now we not get any call from you... And my complain was closed with any solution... And today i complained 3 rd time id no 2344611i hope so the solution this time.. Otherwise. Having a big brand like you and giving a service so poor to your customer. It is very shamefull. I am getting so bothered from you service side.

Complaint no. 2332325i

Sir,
My name is alish ingole i purchased acer laptop from lotus store shankar nagar nagpur on 30/6/2017...
Got defective product when i taken that laptop from 1st day i am facing same problem like curser not moving properly and that curser selecting automatic anywhere that thing i told to shop keeper on the same day. Exeutive said this is manufacturing defect i'll get new laptop till now i have not receive my laptop
Now store executive call me for laptop i found same issue that is informed to executive but no resolution from store as well as acer i request you please replace set immediately...
And without estimation they closed my complaint
Complaint no. 2332325i

I went there 6 or 7 time in this 18 days
But they are not given me solutions...
Got defective product and used product i dont want repird product i want replacements if you not able to give replacements i'll go consumer cort i'll file case on lotus electronic and acer india about this case...

Regard
Alish ingole
[protected]
[protected]

Dear sir/madam, i dilip kr biswas, had purchased the acer laptop under s/n - nxgoysi01171500bec6600 and mode is r3-13it-p71c when i was trying to active my ms office 2016 and click on active product key that time message was display that your product key is 25 character and typically found in your product packaging but couldn't see any product key in my package that is why i was contact to customer care and told me for my product, have to purchased product key from microsoft. So i wanted to know why was displayed the above massage. So request you please solve the matter as soon as possible. From dilip kr biswas

Sir
I used my debit card while trying to extend the warranty period of my laptop acer aspire es15 purchased on 29 jun 2017. Product ser no is nxgkqsi00170801f3a3400. Purchased from logtech infoway pvt ltd tvpm. Invoice no a 3472the actual payment was rs 825/- but errouneously debit from my account a sum 1723/- please refund the money i. E. 1723/- in my sbi a/c no [protected], ifsc sbin0010691.

Dear. Sir

I was buy one acer laptop on 28th of june17 the costing of that product is 35k (Inclusive all taxes) but in the invoice i was notice different product srl. No, when i was informed they told me do it by your self it will not effects your warranty also my warranty is not showing as they promised 1yr but in online
Its showing oct17 my warranty will be finished which is supposed to be 29/06/2018 as they told you can extend your warranty by submitting 999rs paying through online, so many wrong commitment from their side also not
Coordinate properly to help.

Acer only trying to fool customer very bad experience i going to submitting one consumer forum case against they they cited normal people

Product invoice and all other documents attached with this mail

Product - acer e5-553g (Nx. Geqsi.002) 15.6' laptop (A10-9600p/4gb/1tb/2gb graphics/win 10), (Black)
Price - 35k (Inclusive all tax)
Store name - galax computech pvt. Ltd
Add - e-mall, 6, c. R avenue shop no - f-110 1st floor kolkata - 700072
Sales man name - arup / bhavin doshi
Date - 28/06/2017
Invoice no - gcpl/437588/17-18

Request you to intervene urgent
My contact no -[protected]
Samir dutta

I had purchase acer laptop from on 13/06/2017 my snid no is [protected].
From day of purchase its getting hang several time in a day and i have to restart again and again not even a single application working properly i request you to take quick action towards my complaint and replace my product as soon as possible. This agency is fraud. They are making fool to customers' can not even open office and all other application its making loss to my business.

I request to replace my product as soon as possible pls do the needful.

Respected sir/mam, i am sumit shah studying cain delh (Mobile no:[protected]), i bought laptop worth 50000 model no:acer aspire f15 f5-573g-59v4 from acer store. While purchasing they guaranteed 5 to 6 hours of battery backup. But it is giving less than 1 and half hours. I lodged complaint about 10 times regarding the issues. Even went to service centre for 3 to 4 times. They are behaving very rude, ruthless. Ibought laptop on 27 feb 2017, and incident happend on 25/5/2017. Nobody is helping me regarding this. They even threatened and abused me. Now i need to replace the battery or replace this laptop with new one because this laptop is damaged from very begining.
Client name and no:gaurav [protected] quest infotech dda building 5th floor plot no-4,
Praveen kumar pal:[protected] acer store manager
Deepanshu:[protected], [protected]. I lost many thingsof mine time, money. I work in office due to this i suffer a lot.
With lots of hope i m writing this. I want this problem to solved as soon possible.
With due respect thanking you: sumit shah

Dear sir,
I was buy a laptop of acer brand. Last time i was submit my complaint about my laptop charger due to charger is not working. My laptop charger change by your engg. But this charger not working proper so pls change my laptop charger again & pls its my humbly request pls give me original charger of acer brand.
Last time your engg change my laptop charger but its local brand not original acer brand charger.
My old complaint no. Is 2247228i

Sir/Madam

It is inform that i had purchased a acer laptop (acer aspire ES1/521/amd/a4/W10 S/N - UNG2SKI008H0576013; P/N - UN.G2KSI.008) from nehru place, n delhi-19 (Raj Infomatique) on 22.04.17.

Outer box claimed that the product is made in India however it found that the product inside the box is a china product. So i request you take necessary action and provide me an Indian made product rather than a Chinese.

with regards
sadishkumar s
manager (geology)
geology division
nhpc limited
sector 33
faridabad
haryana - 121003

My acer monitor not working properly model e1900hq
Only power on display showing grains no picture
This is second time complaint
First time case id 1535929 i date 7/11/2015
Defective part serial no. Mmt3fs[protected]d03b00
Replaced serial part no. Mmlxnss[protected]c4200

Address

Promise driving school
Kattungachira
Irinjalakuda
Thrissur district
Kerala
Ph:[protected]
[protected]

Dear sir /madam i don't know why are you cancel my extended warranty.i had make the payment Rs 1149 receipt which is attached in this mail ...you don't have right to reject my invoice sending from urs side .u have to maintain urs commitments..bcz according to my balance statement my amount has been diducted from hdfc bank.for acer warranty esxtendend .

regards

vikas soni

9999654On Wednesday, April 19, 2017 3:52 PM, "AILApps.[protected]@acer.com" wrote:

Dear Customer,



Thank you so much for visiting www.shopacer.co.in and making purchase of 1st year ADP and 2 year Extended warranty



It is found that the amount credit to our account on 4/17/2017(mm/dd/yyyy) via transaction number[protected] is Rs. 11.49/- (Eleven Rupees and Forty Nine Paisa only) instead of Rs. 1149/- (One Thousand One Hundred and Forty Nine only)


But the acer comany denie the same pls help me i have all proof to attached in this mail

SanDisk 32GB 3.0 USB Flash drive/Pendrive issue. Couldn't connect to keyboard's port. This problem only arise when the usb is connected to keyboard's port on my device. All other Hard disk and Hard Drive is not facing this problem. every other devices gets connected on that port. I have tried formatting my PC, but the problem is still continued. I have formatted the Pen drive from my PC but still not solution.i have tried formatting it through other PC, but no changes were seen. please solve this problem asap, or suggest anything, its making a d big deal outta here..!!

This is shashank here from l & t civil construction. We have purchased 40 desktops from acer for our users. Most of the desktops are faulty and the motherboards have been replaced. The new desktops are giving hanging problems every now and then. The acer support is totally useless as the engineers do not give proper solutions for the problems. I reequest the consumer court to look into this urgent matter.

Model: Aspire E15
Sl No.- NXMVHSI04353607AE7600
Date of purchase[protected] from Tezpur, Assam.
Problem: Automatically switch off after few minutes functioning.
Complaint registered at Acer servicing centre Tezpur. They replaced almost every part of the laptop including screen, keyboard, mother board, CPU, touch pad, battery, etc.,
After nearly 3 months they returned the laptop OK. But it was noticed that laptop works only when only one or two applications are running.

After few days the same problem started again, with constant power-off automatically after every 5 to 10 minutes.

The warranty period is 1 year and its been 11 months I purchased. But Acer says that warranty started some 4-5 months prior to my purchase.

I request Acer through you to kindly take back this faulty system, and replace with a well functioning laptop. Even 1-2 years old laptop is ok for me. Or else just return 50-60 % money that I paid for purchase.