Milagrow Complaints & Reviews

Pickup Rescheduled

Thu, 14th Aug'25 @11:30 AM
CHATTARPUR BRANCH, BANGALORE

Dear Sir,

The repaired product has been dispatched through DTDC – D[protected].

Please allow 4–5 working days for the shipment to be delivered.

Best Regards,

Service Centre
Milagrow HumanTech

Dear Milagrow team,
I have...

Dear Sir,

I am J P Anandam from Hyderabad 500 062. I have been using a Robot
Vacuum Cleaner, Malagrow - RedHawk 21 for the last 2 years. Now, showing
"Charging fault" - Fault indication by light flashing - the red light flashes 14 times, and 1 beep can be heard. The charging dock power supply is notmal.
Robot was in unused condition for months during our trip to US, that time
power supply was switched off.

Please depute your technician and sort out the matter.

I have purchased Imap 10 last February 2022. The vacuum cleaner robot worked fine and did a good job till 5th oct 2023. It's to clean for 5 to 10 minutes and stops dead, no way you can wake up unless you have to physically carry it to charging station. This cycle keeps repeating. Made many calls, wahatsup and email to customer care but so far no response. We are senior citizen, our life has been disrupted and frustrated. My m.no.[protected] thanks and appreciated your help and assistant in taking this forward., sunder moorthy

2 months been complaining, Software doesn't connect. Nobody answers telephone calls. No service support. Went to the factory, only gatekeeper was available. Zero customer focus ...Pathetic !
Big mistake buying stuff from Milagrow . Never again!!

I bought 2 Robot- one Imap 9 (70k) & Venii Max (1 lakh) during lockdown.

I had been using Venii Max regularly for a few months after purchasing till it started causing trouble.
After complaining, they repaired it as it was in warranty period.

Recently some issues arose so I sent it to the service centre.
After servicing, it's wheel stopped working again and i had to send it back for servicing. When I got it back from the service centre, it again stopped working for the 3rd time.

In a month I have already sent it twice for servicing with it's charges + pickup & drop charges + visiting charge (from Mumbai to Gurgaon).

Still it's not working. I don't know if it's a good idea to send it to the service centre again and again when it does not work even after getting it back.
Now I am asking for refund or exchange. They are offering me aqua bot 21 in exchange with the price 22k.
Aquatbot 21 price is 59k on their site but other few sites it's price is different 24k, 29k & 39k. That means I am getting only 2k to 7k not sure price for my venii max which I bought in 1 lac.
But I don't want to invest more on millagrow product. So I request them to service it again, according to my experience with other product after servicing there is warranty period of 1 or 3 month .
But they refusing & now asking quotation for service. They are not replying after reminding many times

Very disappointed with millagrow products after spending so much money.
The main issue is the service centre which is only in Gurgaon and not in any other cities. There has been no support from sales department, customer care or the technician.

I bought 2 Robot- one Imap 9 (70k) & Venii Max (1 lakh) during lockdown.

I had been using Venii Max regularly for a few months after purchasing till it started causing trouble.
After complaining, they repaired it as it was in warranty period.

Recently some issues arose so I sent it to the service centre.
After servicing, it's wheel stopped working again and i had to send it back for servicing. When I got it back from the service centre, it again stopped working for the 3rd time.

In a month I have already sent it twice for servicing with it's charges + pickup & drop charges + visiting charge (from Mumbai to Gurgaon).

Still it's not working. I don't know if it's a good idea to send it to the service centre again and again when it does not work even after getting it back.

Very disappointed with millagrow products after spending so much money.
The main issue is the service centre which is only in Gurgaon and not in any other cities. There has been no support from sales department, customer care or the technician even after reminding many times.

Contact me on [protected] as my IMAP 10 cleaner is not charging. Robot No SLA172RS3834264

Contact me on [protected] as my IMAP 10 cleaner is not charging.

Battery has considerably gone down Even after more than 24 hrs charging, it works only 10 to 15 mins. I have sent iMap10 by Indiapost Ref No CL[protected]IN dated 16 Jul 2022.

Request do:
(I) a complete service (i can hear some cracking sounds at times from some moving parts inside), and
(ii) Replace battery with a new one (preferably with higher capacity)

[protected]@hotmail.com
Mob [protected]

I bought Milagrow IMap 10 last year in May 2021. I have faced issue of water leak for which it was serviced as well for resolution. Despite the service fix, the product is still leaking water. Since the issue is occurring multiple times in this defective product, they are NOT ready to replace it.

The vacuum cleaner is not moving in a proper pattern. Unable to add map in the robot. It leaves places in between without cleaning

I bought this product nearly one month back. Initially it was good but after some time without any force water tank hinge broken. While it was cleaning. But company made me to buy new water tank with some discount. But how this right? When there is a design issue in the product. They should have replaced it with new one without any cost.

Namaste Sri/Madam,
my aguabot 5.0 shows error 13, when I put it for charging it charges for few seconds and again beeps displaying ‘13’. What could be the error kindly let me know.
Thanking you
Sriranjani Narayanan

My company had bought floor robot worth almost rupees one lac. But it lacks the very basic functionality and what is shown is not there. Bought it on basis of that was shown as due to covid demonstration could not be given. Milagrow agreed to take it back after cutting some price . But now they are not responding to their offer.
It would be helpful if they keep upto this offer at least as the basic flaws in the product can not be rectified.

Seagull robotic cleaner not working as it is showing motor cooling error 52

I have forgotten pattern lock & due to to many attempts its showing to sign up & google accounts & then reset password will be sent to you but i am not having any google account so while trying to factory reset option by using on & off button pressing + volume down button then languages coming which is not understandable on screen showing 10 menus but we required to understand this language only in engllish so help on the same my contact no

I bought this product in 2018 and within 4 months the product was not working. On speaking to the customer care they advised to send it to gurgaon for repair. It took more than two month for the repair and receiving back. After receiving i hardly used for another month and found the robot stopping in every 5 minutes. The technician visited after a month and said there is a battery problem and the product is out of warranty, the battery is around 5k and the gave me 10 percent discount. Aftr facing these many issues how on the earth can i believe milagrow to provide a better battery? The worst part is the product remained with them or under repair for so many months and they have turned a deaf ear to atleast provide a better discount to buy battery.
One of the worst decision it would be to buy milagrow

Hi I had purchased the product in the month of March 2019.In the beginning they didn't send sny representative for a demo for many days.Then the issue started.It mentioned that you can do mopping but the fact is if the cloth get wet the machine just won't move.So even though paying for both I am using only single mode, till the suction power of the machine was good, unfortunately the robot was acting weirdly as the wheels were jammed, I asked the company to repair it.They accepted so we sent it through courier and waited for its return.After its return it worked properly for 10 days.Again the robot was acting weirdly as the wheels were jammed, I asked the company again but they don't respond us.The quality of the product is really pathetic and depressed for me. It's the worst experience for me..So please save my product and money..Thank you..

Hi I had purchased the product in the month of March 2019. In the beginning, for many days they didn't sent any representative for a demo, then the issue started. Till the suction of robot is very good but the mop is not satisfied, unfortunately the robot was acting weirdly as the wheels were jammed, we send it to there courier and waited for several days to get it return, After it worked 10days perfect but again the robot wheels were jammed, I asked the company to solve it but they didn't respond us, the quality of the product is really pathetic and depressed for me, it's the worst experience for me, so please save my product and money...Thank you...

Hi purchased the product in the month of jan 2019, since the begining first for many days they didn't sent any representative for a demo, then the issue started. It mentioned that you can do mopping but the fact is if the cloth get wet the machine won't move only so even though paying for both i am using only single mode, raising the issue milagrow people call me and gives and really pathetic reason of floor type. Till this time at least the suction power of the machine was good. Again in the month of august the robot was acting weirdly as the wheels were jammed, i asked the company to repair, firstly they don't have any service center in all the major city, customer need to pack by him self and need to send it to there courier service and wait for several days to return, i also asked them to repair or to improve the suction power but nothing was done. The way they behave and the quality of the product is really pathetic and not to rely on. It's shows how an indian company and their employees ignore csat. It's the worst experience every with any product.