Claimed

Milagrow Complaints & Reviews

3.5
Last updated Jan 12, 2023
Complaints 29
Resolved
20
Unresolved
9
Quick Links
Statistics
Share
Contacts

File a complaint to Milagrow

Having problems with Milagrow?

File a complaint and get it resolved by Milagrow customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Milagrow
Customer Service Contacts

Milagrow Head Office Address

796, Phase V, Udyog Vihar
Gurgaon
Gurgaon District
Haryana
India
122016

Milagrow Phone Numbers

Phone
+91 124 430 9580
5
4

View more phone numbers

Mobile
+91 99 5347 6189
7
4

Milagrow reviews & complaints(29)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest

Contact me on [protected] as my IMAP 10 cleaner is not charging. Robot No SLA172RS3834264
Milagrow customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact me on [protected] as my IMAP 10 cleaner is not charging.
    Milagrow customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Battery has considerably gone down Even after more than 24 hrs charging, it works only 10 to 15 mins. I have sent iMap10 by Indiapost Ref No CL[protected]IN dated 16 Jul 2022.

      Request do:
      (I) a complete service (i can hear some cracking sounds at times from some moving parts inside), and
      (ii) Replace battery with a new one (preferably with higher capacity)

      [protected]@hotmail.com
      Mob [protected]...
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Address:Bangalore

      I bought Milagrow IMap 10 last year in May 2021. I have faced issue of water leak for which it was serviced as well for resolution. Despite the service fix, the product is still leaking water. Since the issue is occurring multiple times in this defective product, they are NOT ready to replace it.
      Milagrow customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit

        The vacuum cleaner is not moving in a proper pattern. Unable to add map in the robot. It leaves places in between without cleaning
        Milagrow customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          I bought this product nearly one month back. Initially it was good but after some time without any force water tank hinge broken. While it was cleaning. But company made me to buy new water tank with some discount. But how this right? When there is a design issue in the product. They should have replaced it with new one without any cost.
          Milagrow customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Namaste Sri/Madam,
            my aguabot 5.0 shows error 13, when I put it for charging it charges for few seconds and again beeps displaying ‘13’. What could be the error kindly let me know.
            Thanking you
            Sriranjani Narayanan
            Milagrow customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              My company had bought floor robot worth almost rupees one lac. But it lacks the very basic functionality and what is shown is not there. Bought it on basis of that was shown as due to covid demonstration could not be given. Milagrow agreed to take it back after cutting some price . But now they are not responding to their offer.
              It would be helpful if they keep upto this offer at least as the basic flaws in the product can not be rectified.
              Milagrow customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Address:52/4, C.r.park. New Delhi-110019

                Seagull robotic cleaner not working as it is showing motor cooling error 52
                Aug 5, 2021
                Complaint marked as Resolved 
                Milagrow customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                  Report
                  Copy
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  I have forgotten pattern lock & due to to many attempts its showing to sign up & google accounts & then reset password will be sent to you but i am not having any google account so while trying to factory reset option by using on & off button pressing + volume down button then languages coming which is not understandable on screen showing 10 menus but we required to understand this language only in engllish so help on the same my contact no
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Milagrow customer support has been notified about the posted complaint.
                  The product was sold 8 years ago to you. The pattern lock can not be rectified without flashing the software again. It is not possible to repair it now at your destination. Please send back the product and pay a service charge of Rs 750.- We shall try and rectify.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                    Report
                    Copy
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Address:4-4-119/8/402,TEJASWI NAGAR,ATTAPUR, Rangareddy, Andhra Pradesh, 500048

                    I bought this product in 2018 and within 4 months the product was not working. On speaking to the customer care they advised to send it to gurgaon for repair. It took more than two month for the repair and receiving back. After receiving i hardly used for another month and found the robot stopping in every 5 minutes. The technician visited after a month and said there is a battery problem and the product is out of warranty, the battery is around 5k and the gave me 10 percent discount. Aftr facing these many issues how on the earth can i believe milagrow to provide a better battery? The worst part is the product remained with them or under repair for so many months and they have turned a deaf ear to atleast provide a better discount to buy battery.
                    One of the worst decision it would be to buy milagrow
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Milagrow customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 19, 2019
                    Milagrow Customer Care's response
                    Hi Ma'am, You bought the product in August 2018. You had a problem with the Product. We received the product in our service centre on Oct 30th 2018. We repaired and dispatched it after thorough checking on Nov1st 2018. The product got delivered to you on Nov 6th 2018. We have full records of Fedex in our CRM. In May 2019 you bought a brush as an accessory. In Nov 2019 you complained of battery weakening. Our Engineer spoke to you and informed that the battery is weak and you need to buy a new battery. The battery was costing 5500 and you asked for a discount which was given as a goodwill gesture at Rs 3900/- You did not respond after that and we have received this complaint here. We do not know how more we can help you. The battery warranty is for 6 months. The battery life depends on the number of cycles of charging. We use battery with 1000 cycles in this robot. It is possible that the cycles got exhausted and hence the life is finished. Just buy the battery and your issue will be resolved. Always at your service.
                    Dec 23, 2019
                    Updated by Vsk Madhavi
                    You think it was a 1 day affair of getting the product repaired..i tried myself several times and then video calls from customer care..i wish to understand why does the product get so many repairs within a year.Your servicing is not a solution for a high end product..the quality of the product also plays a big role.why the customer should suffer for a compromised quality within a year of purchase!you cannot call it a gesture when the battery stops working within a year.Nowhere did you mention before purchase of product that battery life is just 1 year.
                    Low quality products and difficult reach is not what we expect after paying huge amount for a robot.please upgrade yourself to other competitors and then speak about your service.
                    Regards
                    Madhavi
                    Jan 08, 2020
                    Updated by Vsk Madhavi
                    This is how these people serve..i didn't get a reply also to what i raised..i am going to take them up..Its just cheating customers
                    Verified Support
                    Jul 07, 2020
                    Milagrow Customer Care's response
                    Ma'am, Hope the product is working fine now. Regards
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Hi I had purchased the product in the month of March 2019.In the beginning they didn't send sny representative for a demo for many days.Then the issue started.It mentioned that you can do mopping but the fact is if the cloth get wet the machine just won't move.So even though paying for both I am using only single mode, till the suction power of the machine was good, unfortunately the robot was acting weirdly as the wheels were jammed, I asked the company to repair it.They accepted so we sent it through courier and waited for its return.After its return it worked properly for 10 days.Again the robot was acting weirdly as the wheels were jammed, I asked the company again but they don't respond us.The quality of the product is really pathetic and depressed for me. It's the worst experience for me..So please save my product and money..Thank you..
                      +1 videos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Milagrow customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 07, 2020
                      Milagrow Customer Care's response
                      Hi Sir, Hope the product is working fine now.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Hi I had purchased the product in the month of March 2019. In the beginning, for many days they didn't sent any representative for a demo, then the issue started. Till the suction of robot is very good but the mop is not satisfied, unfortunately the robot was acting weirdly as the wheels were jammed, we send it to there courier and waited for several days to get it return, After it worked 10days perfect but again the robot wheels were jammed, I asked the company to solve it but they didn't respond us, the quality of the product is really pathetic and depressed for me, it's the worst experience for me, so please save my product and money...Thank you...
                        Nov 20, 2019
                        Complaint marked as Resolved 
                        Milagrow customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 18, 2019
                        Milagrow Customer Care's response
                        Hello Sir, We are aware of your problem. It seems that the problem may have occurred during transportation. We are working to resolve your issues. REGARDS
                        Verified Support
                        Jul 07, 2020
                        Milagrow Customer Care's response
                        Hi Sir, Hope the product is working fine now.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                          Report
                          Copy
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Hi purchased the product in the month of jan 2019, since the begining first for many days they didn't sent any representative for a demo, then the issue started. It mentioned that you can do mopping but the fact is if the cloth get wet the machine won't move only so even though paying for both i am using only single mode, raising the issue milagrow people call me and gives and really pathetic reason of floor type. Till this time at least the suction power of the machine was good. Again in the month of august the robot was acting weirdly as the wheels were jammed, i asked the company to repair, firstly they don't have any service center in all the major city, customer need to pack by him self and need to send it to there courier service and wait for several days to return, i also asked them to repair or to improve the suction power but nothing was done. The way they behave and the quality of the product is really pathetic and not to rely on. It's shows how an indian company and their employees ignore csat. It's the worst experience every with any product.
                          Oct 13, 2019
                          Complaint marked as Resolved 
                          Milagrow customer support has been notified about the posted complaint.
                          Aug 20, 2019
                          Updated by Rudrangshu Bhattacharyya
                          One more thing to add with this pathetic service of Milagrow they will blame the users only stating the user don't know how to use the product.
                          Verified Support
                          Aug 20, 2019
                          Milagrow Customer Care's response
                          Hi Sir, We shall call you tomorrow and look into the issue. Regret the inconvenience,
                          Verified Support
                          Aug 21, 2019
                          Milagrow Customer Care's response
                          Hi Sir,
                          We are attaching our internal records of the 2 post purchase visits to your home in Feb. The proof of GPS is given. The warranty repair, pick up and drop of your July end complaint was done free of cost. You were charged Rs 500 for a broken wheel as it is not covered in warranty. In case you would like us to refund the same, let us know and we would do it. Regret the inconvenience. Regards

                          Verified Support
                          Oct 18, 2019
                          Milagrow Customer Care's response
                          Hi Sir, We wanted to give you a happy visit on 15th Oct but unfortunately you did not pick up the call. Best regards
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                            Report
                            Copy
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            Address:Gurgaon, Haryana, 6000010
                            Website:Milagrow Humantech

                            I have purchased Aguabot 5.0 in October 2016. Pl find the attached invoice copy.

                            Recently, I was out of station for few weeks and when I tried using it, the robot was not working and not charging also.

                            I complained on your web site in the month of May 2018. One Mr. Prakash called up from Bengaluru and advised me to directly charge the machine. I tried and told him that it was not charging.

                            He informed me that he will visit or send someone to check the machine. NO ONE TURNED UP.

                            I called Mr. Prakash several times and he promised to do something every time. He never returned the calls as promised. When I called him again, he told me that battery would have gone bad as it was not charged /used for some time.

                            He said I have to buy new battery . I told him that during the Demo, I was not told that we have to keep the robot charged all the time and use it all the time and if not used / charged for more than 1-2 weeks, battery will die.

                            It was also not mentioned in the Manual about this. Hence I am not responsible for this. The company should take responsibility and provide it free of cost. He refused to help in this matter.

                            I called customer care on 13.8.2018 and talked to Mr. Sunil Yadav regarding the problem. He promised that he will speak to Mr. Prakash and respond to me in 24 hrs.

                            He did not bother to call me again. So I called him on 20.8.18 and he repeated that I have to buy the battery. As there was no positive response, I called Mr. Sukanto Das, Manager, Customer service on 20.8.2018.

                            He said as battery warranty is only for 6 months, it is not possible to replace it free of cost. He has no reply regarding why the company did not give this information about keeping robot charged continuously in DEMO nor why it was not mentioned in Manual.

                            He said the robot is to be tested to know the problem exactly. I am not sure why after two months of raising complaint on your website and talking to so many people, someone is talking of checking the machine now!

                            Mr. Das was very rude and did not even allow me to give my version. He went on talking non stop as to why no one can help me in this regard.

                            This is not expected of a new technology company expecting loyalty from customers. I consider myself foolish having not only purchased from you but also for recommending to two of my relatives who bought robots from you.

                            I have mailed the above complaint to [protected]@milagrow.in. Not getting any response /acknowledgement.
                            I DEMAND PROPER RESPONSE FROM THE COMPANY.

                            Lakshmi Kanth Rao
                            Sep 24, 2018
                            Complaint marked as Resolved 
                            Milagrow customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 24, 2018
                            Milagrow Customer Care's response
                            Dear Sir, You bought the product in Oct 2016. Battery warranty is 6 months. You complained about the battery after 22 months. Yet we gave the battery at our cost i.e Rs 3000 which you have refused. We can not offer you below our cost. Kindly accept the same and remove this unfair review. We are committed to providing good service to you.
                            Hi...my black at 3 is charging but when I take it out of the charging station...no light us on...like it goes dead...
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                              Report
                              Copy
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              Address:New Delhi, Delhi
                              Website:milagrowhumantech.com/floor-robots/805-imap-water.html

                              Purchased imap from milagrow on sep 18 2017. Imap is their most expensive product to-date. They claim in their web site that it draws 3d map; when battery down, goes home (Recharging station), recharges, then resumes from where it left cleaning.

                              My imap does not draw 3d map; 7 times out of 10 does not find home to recharge and just wanders around until battery dies; and has to-date never resumed cleaning even after it does recharge.

                              Milagrow failed to fix the product, blamed me for not learning how to use it even though using it is a matter of pressing one button on the remote supplied with the product. Milagrow refused to refund full amount since product, they said, has been used.

                              Since feb 19 2018, the matter is in consumer court. Milagrow has until mar 27 to reply.
                              Mar 29, 2018
                              Complaint marked as Resolved 
                              Milagrow satisfactorily resolved complaint by attending properly to the customer.
                              Milagrow customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 28, 2018
                              Milagrow Customer Care's response
                              The customer bought the machine after taking proper demonstration of the machine in Sept 2017. Thereafter the customer refused to use the machine in the way it was supposed to be used with mobile app. He refused to learn the product and we had to send our engineers to his home multiple times who waited patiently and answered all his queries. The product was functioning perfectly but the customer then started to do nit picking by creating scenarios by giving partial information. All his queries and emails were replied to.

                              On Nov 18th, tired of his approach and attitude, we wrote to the customer to return the product and take a fair value of the product. The customer refused to return back the product and went to various consumer forums. We have been replying to the customer and these forums. His intention is to malign the company image and harm its reputation by putting comments everywhere.

                              He has done a consumer forum case in Gurgaon which will come up in the last week of March 2018. We will reply to him there as well. We are willing to let go of such a customer because not all customers are right and even those who are right may not be right all the time in judging a company and its actions. We have hundreds of satisfied customers for our mapping robot.

                              We are even today open to give him the refund at a fair market value and when we say fair value it does not mean very meagre value. He must understand that he has to return the product and the accessories before the value can be judged. He does not stay very far from the office where he had come to take the demo before purchasing.

                              Our best wishes to him for his life. Even today we replied to him on a mail upholding his right to fight for his interests and freedom of choice.
                              Mar 16, 2018
                              Updated by Mrinal Bali
                              Milagrow doesn't understand that after spending Rs 62, 000 I will be very happy if the product performs as advertised and I never again have to go back to Milagrow.

                              I am a retired engineer from USA, where such products were born, and I was using one for several years.

                              To use it, Milagrow supplies a remote which has only two buttons. See image. According to Milagrow, only one button needs to be pressed, the one doesn't have the home icon, and they claim it'll do the rest. When Milagrow says I don't know how to use the product, what they are essentially saying is that I don't know how to press one button.

                              For some reason, Milagrow instead insists on me using an app. The app produces a log. When I used the app and provided the log to Milagrow showing that the product was not performing as advertised, Milagrow simply sent me an e-mail saying I don't know how to use the product and absconded.

                              A responsible manufacturer would have listened to its customer--a customer who has spent Rs 62, 000 and is not asking for a refund but to fix the product. Prayer 1 in my complaint to the Consumer Court is precisely this: fix the product.

                              If they can't or refuse to fix the product, then I want a FULL refund, not fair value, simply because the product failed to perform as advertised.

                              Here's a technical nuance of this product: if you manually order it to go HOME (recharge station), it does so every time. This is what Milagrow demonstrates every time in their showroom as well as home visits.

                              On its own, after battery depletes down to 15% (Milagrow number), 7 times out of 10 the product does not go HOME, wanders around aimlessly until battery dies.

                              And the product has never resumed.

                              A complete demonstration of the product, with battery depletion, recharge, and resume, takes 3-5 hours. Milagrow does not have the time to hang around that long.

                              I also provided Milagrow with videos showing the product is not performing as advertised. The videos can still be accessed at the link below:

                              https://www.youtube.com/user/mrinalbali/videos?sort=dd&shelf_id=0&view=0

                              Mar 16, 2018
                              Updated by Mrinal Bali
                              Here are Milagrow excuses made to me:

                              1) "Power must have interrupted while recharging." That's like saying your phone won't work right if power interrupts while recharging. In any case, in my home the product is connected to a 3 kVA UPS. Milagrow engineers saw this when they visited.

                              2) "The docking station must have moved." Milagrow's one engineer told me that if the docking station moves even 0.1 mm, it'll upset the product functioning. 0.1 mm is almost hair width. As an engineer, I know that this is a ridiculous tolerance for a vacuum cleaner. Nevertheless, I have a video at the above YouTube link, repeated below, showing docking station stability in my home.

                              3) "Some doors closed." To shorten cycle time, I closed two of my bedrooms so that demo time shortens and Milagrow technicians don't have to hang around too long to demonstrate the repairs to me. (They tried to repair three times, unsuccessfully.) Little did I know that closing the doors, thus reducing the product's work, would also be used an excuse for the product not performing as Milagrow advertised.

                              https://www.youtube.com/user/mrinalbali/videos?sort=dd&shelf_id=0&view=0
                              Mar 16, 2018
                              Updated by Mrinal Bali
                              Milagrow excuse 3 above was messaged to me on WhatsApp. I have it saved and will show it to the Consumer Court. If any consumer wants to see it I'll be happy to provide.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                Report
                                Copy
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:Thane, Maharashtra, 421201
                                Website:Milagrowhumantech.com

                                I have purchased a robotic floor cleaner (Model: black cat 7.0) from this company on 29th mar 2017. They were asking me to check the video online & book the product. I refused & insisted that i’m interested in buying but will not do so until i see for myself how the product functions in my home. Only then, meenakshi chandel agreed to arrange to have the demo done at my home.
                                When the sales executive, shri. Sunil yadav came to my house, he told me that the machine cleans (Vacuums + mops simultaneously) an area of about 2000 sft on a single charge for 2 hours. I told him that my house is only 550 sft & i want to invest in this appliance because i wanted this activity to be taken care of in my absence. I asked him if the machine will work even in my absence to which he replied positively. While showing me the demo in my house, he told me that the machine will reach out to all open spaces in the house & clean (Vacuum & mop simultaneously) the floor. However, i realized that the machine does not have a specific pattern & as such, keeps cleaning the same area again & again. I pointed this out & told him that this is not a robot. A robot should be able to sense where it has cleaned & must perform the activity in a specific pattern. To which, he replied, there are higher end products which we will be launching later. However, this product will serve your purpose ma’am, he said. You only need that your house should be cleaned properly. This product will do that for you. Rest assured. I repeatedly asked him “will it cover all the open areas on its own?” he said ”don’t worry at all ma’am. The product will clean”
                                I agreed & purchased the product. However, from day one, i have been telling them that the product does not clean the full home as they have promised. More than half of my house remains unclean every day. The machine does not cover all the rooms. It just keeps moving in only one area. Then they told me that i need to operate it with remote. I found this unreasonable & i asked them why they lied that it will work on its own. It just does not cover all the open areas at all. They are claiming that it cleans 2000 sft. My house is only 550 sft & more than half of my house remains unclean every day. Several times, i have called & explained my problem to them, written emails, but to no avail. Now they are telling me that the product is ok & i have to adjust. Every time, after replacing some or the other part, the machine shows some improvement in performance. I’m repeatedly asking them to check the software also once. It is possible that something is wrong there too. But they are very rude to me now. They are giving one or the other reason but refuse to look into my core complaint.
                                Sir, these people very well know that what i am telling them is correct. Mr. Samarth had called me only after i lodged a complaint with nch (Complaint # 271748 dated 17th may 2017). He spoke very sweetly for close to 1½ hours & agreed that the machine must not function that way – i. E. It must reach out to all open spaces. He said “there is some problem ma’am. We will look into it. Please give us some time.” during the conversation, he told me that product is not actually a robot. I clearly asked him why he is telling me these things after selling the product to me as a robotic floor cleaner. Going by this, i maintain sir, that this product should not called robotic. I had explained my requirements very clearly to them. However, i was told that black cat 7.0 is the best product that would suit my requirement. I trusted that & i purchased the product. But this is totally a crap product. Even mr. Samarth told me the same thing & said he would surely look into my concern & resolve the problem for me. However, he has wasted 6 months but has done nothing to solve this core issue – the machine does not clean the entire area.
                                Within hardly 2 months, the brush part totally broke away. I sued the 2nd spare brush that was provided with the machine. It happened again within 2 months. Then they replaced it for me & sunil ji told me that the quality of the brush they used now is what they used for higher end models. That brings a question to my mind sirs… does this mean that this machine has substandard spare parts & accessories? Accessories like brush, etc. Should never be compromised in any model. Every 2-3 months, this brush just breaks off. And it costs ₹300/- plus to buy this. Now, after the 2nd replacement, thankfully, till date, there seems to be no problem with the brush breaking off, etc.
                                Anyways, this did not still solve the core concern & i kept communicating this to the company – via emails & phone calls. A few days later, there was a problem in the docking station. This, sunil ji himself found out & he replaced that for me. Then there was some improvement in the auto docking feature (Which was not at all happening earlier). Then, i requested them several times to check the product for its core functioning, which i had told them, was grossly wrong. They have just adamantly refused to check the same. Or, they would just say, “ma’am, there’s nothing wrong with the product.” until 3rd feb 2018, nobody from the technical team visited my house to verify the truth in my repeated complaints. On 3rd feb when mr. Shahbaz came home, he saw that the machine just does not go to all the open areas. I asked him to tell the company. Then too mr. Samarth is adamant & he refuses to check the machine. Without visiting my house even once, he sits in delhi / gurugram & claims that there’s a problem in my house. This is annoying.
                                Again, in oct 2017, they took the whole machine to their office & assured me that they would thoroughly check the same & resolve all my concerns. I cooperated & patiently waited for them to return the machine to me. When it came back, it worked for 15 days & the wheel got jammed. Sunil ji, came, checked, immediately replaced the wheel & got it working. Still, the core complaint remained. I told them again. And then, barely within a week, the wheel got jammed again & for about 2 months the machine remained nonfunctional. I could not immediately get back to them as i had to cater to my mother, who had undergone a knee surgery & was living with me. Around last week of jan 2018, i once again wrote to milagrow, demanding a permanent solution to this problem. Then, mr. Shahbaz, their technical engineer visited my home & collected the machine from me on 3rd feb 2018. He again checked the circuit, etc., replaced the wheel again & returned the machine to me the following week. Again, the core concern has not been resolved.
                                In the light of all this sir, i maintain that this product is faulty. The software is grossly wrong. This is not robotic in any sense of the word. The machine is not built intelligently at all. Moreover, after telling them my purpose of investing in this & my precise requirements, they have sold the wrong product to me & now they are blaming me & saying that i should have purchased another product. I maintain that if they had advised me correctly, after understanding my requirement, then i would have thought properly & would have either bought a suitable product, or would not have bought this at all. Now, my money is wasted & my purpose is not fulfilled. This wastes a lot of my time every day as the machine does not work without my intervention. It is obligatory for milagrow to redress my grievance & refund my money,
                                Every time they will only send the sales executive to my house. Even now, they are saying the same thing. I refused to allow that as it is just their gimmick to avoid the core issue & a major waste of time for me. This time, i once again want to raise this issue with yourselves, sirs. However, i do not wish to write to them again now. Please intervene strongly this time & make these crooks own up their mistake.
                                Sir, i have asked for refund of my money because, very clearly, these people have cheated me. They are refusing to refund my money. I have spent close to inr 25000/-. This is my hard earned money. I want my money back. Please help me. They have wasted 10 months of my time. The first time some responsible person spoke to me was after i lodged my complaint with national consumer helpline (Goi). He only spoke sweetly but has not done anything to solve my main problem.
                                I also gave them another option – to buy back this model & suggest me a model that would properly suit my requirement. They are refusing that also. They are asking me to separately buy that product. Ideally, after causing so much harassment to a customer, they should be replacing this product (With the appropriate model) for me at no extra cost. They have wrongly sold this to me with promises that it would work. And now, when i’m telling them so many times that it doesn’t work as promised, they just refuse to look into the matter.
                                They claim that the product cleans 2000 sqft area on a single charge for 2 hours. Sir, my house is just 550 sqft & even that is half cleaned every day!!! This is not acceptable under any circumstances.
                                Sir, the efficiency of such products should not be decided on how it works in a completely open area. It should be tested in homes like mine. All their claims on this product are false. I would also like to ask for a ban on this product. They tell me that no one in the world has complained. Does that mean sir, that i should also not complain? If something is not working for me, i will complain. Today i know why these companies refuse to show a demo in the customer’s house. It must be made mandatory for all companies dealing in these products, to show a demo in the customer’s house & not online, or, in their showrooms.
                                Plus, now, the machine works only for 1 hour. All these problems i have repeatedly told the company. They are very slyly avoiding the core issue. Please help me get my money back (With interest) from these crooks. Now, i’m unable to trust them for anything. Also, i do not believe that they are really interested in solving my problem. They are just covering themselves up, knowing fully well that they have sold a wrong product to me.
                                Therefore, i earnestly request you sirs, please intervene & help me get my hard earned money back. Also, i request that this product should not be sold in the market at all henceforth. It is totally crap & none of their claims in regard of this product is true. He accepts that it is not a robot but has sold it to me as a robot. This is wrong. How many more customers would these people have duped like this? And they shamelessly tell me that i should not complain but adjust to the product!!! One does not pay ₹23, 992/- to adjust!!! It is expected that the product works as promised. If what they have promised is not delivered, they should have the integrity to:
                                1) monitor the product functioning for a specific period of time & determine the root cause of malfunctioning.
                                2) return the money.
                                3) replace he product with a suitable model at no extra cost.
                                They are not doing any of the above & are telling me to adjust!!! This is ridiculous & i refuse to adjust to the daily nonsense created by this crap product that they have sold to me.
                                Sir, i too had been researching these products for quite some time (Close to 2 years) before i decided to buy from milagrow. Now, i feel hurt & saddened with their approach. Both sunil ji, (Their sales executive) and mr. Shahbaz (Their technical engineer), have appreciated the way i’m maintaining the machine. I’m doing all they have told to take good care of the machine.
                                Mar 27, 2018
                                Complaint marked as Resolved 
                                Milagrow customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 21, 2018
                                Milagrow Customer Care's response
                                Dear Ma'am, You purchased the machine on 29th March 2017. You bought a machine which is not a live mapping machine like the Milagrow iMap costing Rs 62000. You bought the BlackCat Machine for Rs 24000 approx which does its job perfectly fine as per the specifications. With a little help from humans with remote and the placement of virtual wall it moves from one room to another and is able to do upto 3500 Sqft. You want the functions of a live mapping machine which costs Rs62000 approx in a machine costing Rs24000 Rs., where the machine is able to do full cleaning all by itself and without dependence of IR Sensors. You have been offered all the options. We have visited your homes more than 11 times and also replied to every call and mail with patience. If you do not want a fair solution, we find ourselves helpless to solve your issue. Regards
                                Purchased IMAP from Milagrow on Sep 18 2017. Does not draw 3D map; 7 times out of 10 does not find HOME to recharge and just wanders around until battery dies; and has to-date never resumed cleaning after re-charging when it does find HOME. The matter is now in consumer court.
                                Milagrow Customer Care's response, Mar 9, 2018
                                Verified Support
                                Mr Bali - Why do you lie even as the matter is in the court due to your unreasonableness. ? Anyway here is our response...The customer bought the machine after taking proper demonstration of the machine in Sept 2017. Thereafter the customer refused to use the machine in the way it was supposed to be used with mobile app. He refused to learn the product and we had to send our engineers to his home multiple times who waited patiently and answered all his queries. The product was functioning perfectly but the customer then started to do nit picking by creating scenarios by giving partial information. All his queries and emails were replied to.

                                On Nov 18th, tired of his approach and attitude, we wrote to the customer to return the product and take a fair value of the product. The customer refused to return back the product and went to various consumer forums. We have been replying to the customer and these forums. His intention is to malign the company image and harm its reputation by putting comments everywhere.

                                He has done a consumer forum case in Gurgaon which will come up in the last week of March 2018. We will reply to him there as well. We are willing to let go of such a customer because not all customers are right and even those who are right may not be right all the time in judging a company and its actions. We have hundreds of satisfied customers for our mapping robot.

                                We are even today open to give him the refund at a fair market value and when we say fair value it does not mean very meagre value. He must understand that he has to return the product and the accessories before the value can be judged. He does not stay very far from the office where he had come to take the demo before purchasing.

                                Our best wishes to him for his life. Even today we replied to him on a mail upholding his right to fight for his interests and freedom of choice.
                                Milagrow doesn't understand that after spending Rs 62, 000 I will be very happy if the product performs as advertised and I never again have to go back to Milagrow.

                                I am a retired engineer from USA, where such products were born, and I was using one for several years. I know how to use the Milagrow IMAP product.

                                To use it, Milagrow supplies a remote which has only two buttons. See image. According to Milagrow, only one button needs to be pressed, and they claim it'll do the rest.

                                For some reason, Milagrow instead insists on me using an app. The app produces a log. When I used the app and provided the log to Milagrow showing that the product was not performing as advertised, Milagrow simply sent me an e-mail saying I don't know how to use the product and absconded.

                                A responsible manufacturer would have listened to its customer--a customer who has spent Rs 62, 000 and is not asking for a refund but to fix the product. Prayer 1 in my complaint to the Consumer Court is precisely this: fix the product.

                                If they can't or refuse to fix the product, then I want a FULL refund, not fair value, simply because the product failed to perform as advertised.

                                Here's a technical nuance of this product: if you manually order it to go HOME (recharge station), it does so every time. This is what Milagrow demonstrates every time in their showroom as well as home visits.

                                On its own, after battery depletes down to 15% (Milagrow number), 7 times out of 10 the product does not go HOME, wanders around aimlessly until battery dies.

                                And the product has never resumed.

                                A complete demonstration of the product, with battery depletion, recharge, and resume, takes 3-5 hours. Milagrow does not have the time to hang around that long.

                                I say again and will say in Consumer Court: Fix the product. If Milagrow cannot or refuses to fix the product, then I want not fair value but FULL refund because, after all, the product has not performed as advertised.

                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                  Report
                                  Copy
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Address:Ahmednagar, Maharashtra, 422605

                                  Please provide as much information as possible,
                                  my tab milagrow m2 pro 32 gb coring glass is broke .
                                  tab display and touchpad is working.
                                  i wanna repairs it.
                                  pls tell me how money spend
                                  my tab in warranty
                                  then i what should to do.
                                  pls contact me [protected]
                                  [protected]

                                  my tab milagrow m2 pro 32 gb coring glass is broke .
                                  tab display and touchpad is working.
                                  i wanna repairs it.
                                  Apr 3, 2018
                                  Complaint marked as Resolved 
                                  Milagrow customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 21, 2018
                                  Milagrow Customer Care's response
                                  Please approach the service centre at +[protected]. We will try and repair the tablet if its repairable after the breakage. Your machine and the repair type are out of warranty. Regards
                                  I have purchased the aquaboat cashmere 7.0 in March 2018, till then the product is giving problems and when I complain to company the either refuse to service it or reply me that you are using derogatory language. They are not providing the service as the product is still in warranty.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
                                    Copy
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Address:400055
                                    Website:milagrowhumantech.com

                                    I have forgotten pattern lock & due to to many attempts its showing to sign up & google Accounts & then reset password will be sent to you but i am not having any google account so while trying to Factory reset option by using On & off Button pressing + Volume Down button then Languages coming which is not understandable on screen showing 10 menus but we required to understand this language only in engllish so help on the same my contact no [protected]
                                    Jan 5, 2017
                                    Complaint marked as Resolved 
                                    Now i have resolved Milagrow tablet problem by giving money to shop keeper to setup software again & then i have received call from Call center & then they are given all details how to resolve this Problem Now My problem is resolved time being because Software re setup from shop keeper but i can able to use it in future if such case comes Thanking You for Consumer Complaints forum system & Also Milagrow tablet Customer support team
                                    Milagrow customer support has been notified about the posted complaint.
                                    Excess water flows from the water tank of blackcat 7 leaving mobbing marks, it was complained to the service engineer mr prakash several times till date he is not attended, also need servicing.
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Address:411060
                                      Website:milagrow

                                      The product Redhawk 3 was giving problems. I got it replaced and within one month it has stopped working again. They have shortage of staff so everytime it has to get picked up by a courier company. The courier company does not service some locations so they are asking the customer to provide alternate address. The claim that the product is excellent for pet hair does not hold good. Already the product has stopped functioning because of pet hair getting jammed four times in a span of 5 months. Customer Service is pathetic.
                                      Milagrow customer support has been notified about the posted complaint.
                                      Mar 09, 2017
                                      Dolly Pyata's response
                                      How can I get repaired it
                                      Mar 09, 2017
                                      Dolly Pyata's response
                                      How can I get repaired my phone inside display
                                      How can I repair the inside display of my tablet the touch is working and the display half is visible and the other half is not visible now what can I do for it tell me fastly
                                      Helpful
                                      Be the first one to find this review helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit