Hey Team,
I am Vasu Arora and recently I had my laptop keyboard repaired from your ESSKEY OUTSOURCING PVT-Gurgaon service center by Mr. Praveen and please find attached images of the detailed problem which I am facing and that is slowing down my work by a major time difference time.
Case Id[protected]I
The actual problem is in the key spacing. Some keys are fine to press while others are hard to press with none height at all. Please see the images attached below.
Just after the repair was completed, I told this issue to Mr. Praveen who is the engineer that got my laptop repaired. He told me that he will rectify the issue and also since he gave me the laptop my speaker stopped working which was duly acknowledged by the engineer as he was the one who told me he broke the speaker while repairing and he will order the speaker and repair it once the company delivers the speaker at his office.
Now coming back to the keyboard. Mr. Praveen acknowledged all my problem and promised me that he will get my laptop repaired as soon as possible but when I called him yesterday, he spoke to me very rudely to me and said that he is not the one who is responsible for my keyboard not working properly and that company is the culprit here for not sending the part right.
I have every conversation recorded and can also send it to you for reference.
Also for your kind information the service guy took my laptop 3-4 times and I have registered several complaints for the same issue.
Please see to the below images and look into this matter very urgently as this kind of bad service is not expected from big company like Acer and people like Praveen is ruining the image of Acer irrespective of the fact that products are good but services are bad which is not only bad for your company but also for your future.
I hope you will look into this matter urgently.
P.S.- I already emailed acer team on this email- [protected]@in.aegisglobal.com but it's been a week and no reply at all.
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Regards
Vasu Arora
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