Acer India Complaints & Reviews

Hello, on 6/05/2023 the concerned person from Acer TV came for installation. He was in a hurry as he told me that he was having his engagement. The installation was not proper. The TV was not at the appropriate height and it was slightly tilted towards left. After that I asked for reinstallation and no proper response from the company came, so in the end we have to call someone local and get it installed. The concerned person number is:[protected]

Greetings,
Following are complaints number ; MAH[protected] as on 20/4/2023MAH[protected] as on 29/4/2023
and before that one more complaint number which was not given to me between 11/4/2023 to 15/4/2023 and it was cancelled without informing and visit at my place. I just received the sms and nobody turned up.
on second occasion one person ( he was not even technician) just checked TV and left by saming some madam told me know the issue. No technician visit for issue.
Again i lodge a complaint for this poor service and nobody is turned up. I have called to customer care number and i have been told to wait for 2 days and its almost 7 days and no revert from them.
IS THIS SERVICE IS OFFERED BY BRAND LIKE ACER???
If you cannot repair TV and refund me my money or give me new piece. I am spending huge money to buy it and what kind of product i got??? It cant work properly for even 1 year.??
RegardsUMESH CHAUHAN - [protected]

Myself Daljeet Singh from Delhi. On 09 March 2023, I purchased a 50-inch ACER TV from Gaurav Sales (Retailer). Details are as follows.

Customer Name: Daljeet Singh
Register Mobile: +91 82872-XXXXX
Product: ACER TV (50") - AR50AR2851UDFL
Purchase Date: 9 / Mar / 2023
Invoice Number: 1425

Retailer Shop Details: Gaurav Sales
H No 103, KH No. 10/11/12, Nihal Vihar Phase 2, Opp....

Myself Daljeet Singh from Delhi. On 09 March 2023, I purchased a 50-inch ACER TV from Gaurav Sales (Retailer). Details are as follows.

Customer Name: Daljeet Singh
Register Mobile: +91 82872XXXXX
Product: ACER TV (50") - AR50AR2851UDFL
Purchase Date: 9 / Mar / 2023
Invoice Number: 1425

Retailer Shop Details: Gaurav Sales
H No 103, KH No. 10/11/12, Nihal Vihar Phase 2, Opp. Daler...

I buy a laptop in oman almost 150, OMR payed, is that laptop MS office has been expired with in a year, So acer cant provide the life time msoffice for a laptop? if providing means probably what kind of mistake happened my side, please guide me. SYSTEM NUMBER:H85ROQA4

I have Acer Aspire 7 a715-75g-50sa.
My motherboard is damaged due to some sort circuit. I went to my nearest acer service care center, they said currently motherboard is out of stock. It's about 2 months and still motherboard is out of stock.

I register my request online but still got same reply.
This is very worst service This is very inappropriate.

I am banshad p a. Purchased acer frameless 127 cm (50 inch) ultra hd (4k) led smart android tv with dolby audio from flip kart on april 21, 2022.
I have the registered the compalint since 23 days back and within 2 days technicain came and found power board shortage and will be repalced with in 1 week. Now after 23 days i am getting the reply always sort out soon, part is dispatched etc. I hope theuy dont have proper technical team and parts available. Dont trust in their brand go for the product. Fed up with their service support. No use even we are getting the warranty for this type of product. All trust gone for their brand.

Hi,
I purchased an Acer predator helios 300 on July 26 and attached the invoice to this mail.6 months it's working fine. Dec 31st, 2022, while working the display got some issues with the horizontal line, and the display blinked (I have attached images). After that, I raised a complaint on the 1st of Jan 2023 and the service team came on the 2nd Jan 2023 and checked the display on the 3rd of Jan 2023. He checked the display and he told me the display is gone and that he will replace the display. After changing the display we try to turn it on, but it's not turning on, and charging is also not happening. Within One day the 2nd issue(Motherboard) came, and because of this, I couldn't do my work properly. Then I contacted customer support to replace it or else refund, it's almost one month over, they are not giving solutions, they tried to convince only and they are too much time and my work spoiling because of this issue.I don't want to fight or argue in acer team.I feel very bad for purchasing this laptop right now,

The Acer laptop was purchased last year 25 Oct 2021 and with 2 year warrent from flipkart.

But my laptop is not working since 17 january and i have extended warrenty
Laptops FSN: COMG69G2HQYUXQR6 HSN/SAC: 84713010

Digital Combo FSN: DLCG7677MHRXB9HT HSN/SAC: 998599 2year protection.

Let me known abt the warrenty and ur service staff details to get replacement of product.

FlipkartOrder ID - OD[protected]
acer Aspire 5 Core i5 11th Gen - (8 GB/512 GB SSD/Windows 11 Home) A[protected]EV

Purchased Acer monitor MMTJESI00122904A513W01 in Oct 2022 from Amazon. I didn't open it as I was out of station for two months. When I switched on the monitor in Dec, 22 it shows vertical and horizontal lines, patterns - totally unusable. Complained about this defective monitor to Amazon and they suggested to contact Acer support as they have only two weeks of replacement window .
Complained to Acer on the defective monitor through phone and email. They came back saying out of warranty, but invoice copy has purchase date of October 22. They asked snapshot of monitor, shared all the details asked. Till now no response from them inspite of sending multiple reminders. When called on support toll-free number, they kept me waiting and asking to send reminder email - bunch of people with startek, aigiesglobal and acer.in domain names.
Worst service, they just want to avoid customer concerns. Totally unfair trade practices.

Hi,
I purchased an Acer predator helios 300 on July 26 and attached the invoice to this mail.6 months it's working fine. Dec 31st, 2022, while working the display got some issues with the horizontal line, and the display blinked (I have attached images). After that, I raised a complaint on the 1st of Jan 2023 and the service team came on the 2nd Jan 2023 and checked the display on the 3rd of Jan 2023. He checked the display and he told me the display is gone and that he will replace the display. After changing the display we try to turn it on, but it's not turning on, and charging is also not happening. Within One day the 2nd issue(Motherboard) came, and because of this, I couldn't do my work properly. I feel very bad for purchasing this laptop right now, i have asked the company ti=o refund my money, but they are taking too much time, my works getting spoiled. The people just dragging the time. Kindly help me from this.

My TV stopped working within 3 months of buying from Flipkart. The screen is blank and us not responding to anything. And for the past one month I have been trying to resolve this issue to no avail.
A technician came for visit and said that the mother board has to be changed. Then I waited for 3 weeks for the motherboard to be replaced. After the replacement the TV didn't work. And after 3 days the technician came with the same board...

On 30/09/22 I had contacted acer support for my monitor which had some display problems. They sent a replacement which was VG240Y but my monitor was VG241Y. Both these models have same physical appearance except the ports and most importantly even though it was VG240Y the sticker behind the monitor had details of VG241Y(model no. Was given VG241Y) that's why I didn't suspected it at the beginning, However When I was plugging in the monitor...

I am likely to buy Acer One 14 Z2-493 laptop but this model is not listed under support section for Windows drivers download on Acer website.

I contacted tech support and they gave a useless answer, they said go to acer dot com to download drivers, but how can I download when the model itself is not listed anywhere?

Unfortunately acer India support has no understanding of my query.
See the screenshot. On support page Z2-493 is not available at all in list of drop downs.

I have bought new Acer Extensa laptop from Amazon India on 03 Nov 2022. whose Serial No. is NXEGJSI00U240016E73400 the day i received this product it has shutting down automatically, i called acer support they guided me to update BIOS and OS, but the problem remained same, later acer engineer visited me and he found that laptop motherboard and HDD is damaged, he ordered new one from acer company, after 15 days of wait, new Motherboard and...

Why I need to wait for until issue get fixed .

It a issue from laptop end .. i bought it with full amount . Not having laptop in hand...

Very worst service

I purchase acer 58 inch tv on[protected] through Amazon. Now my screen shows vertical white lines. I complained to the acer company and a tv mechanic visited and told the panel has to be replaced but it will take 15 to 20 days for replacement. My worry is my warranty is getting expired by[protected]..

Acer 146 cm (58 inches) XL Series Ultra HD Android Smart LED TV AR58AP2851UD (Black) (2021 Model) | B099KM2LNR ( B099KM2LNR )
HSN:85287217 is not working and we lodged compliant 2 months before. The technician visited and promised to replace with new 55 inches TV, but not yet delivered,

My Acer 80 cm (32 inches) P series HD Ready Android Smart
LED TV is not turning on since 8 Sept 2022.
It is still in warranty so I complained about it on 9 sept 2022 via phone [protected].
I received reference number 220909MHCD204753 for my reported issue.

On 9 sept 2022 acer technician visited for checking led tv and told that he will need to replace the led tv screen and it will take 15-20 days.

Today i.e 28 sept 2022, acer technician came but didn't brought the led tv screen for replacement instead he came again to check the Voltage of my led tv.

After 20 days acer technician is still triaging the issue instead of solving it.

Why a led tv screen replacement is taking so much time as it gives wrong impression and bad experience to the customer.

I am really frustrated with all this can you please look into this matter and make sure I get the led tv screen replaced asap.

I had purchased an Acer laptop which cost me 1, 04, 999 INR from Flipkart on 25th November 2021.
In period of 6-7 months o[censored]sage the laptop was not turning on, so I went to acer service center, and it took around (04 July 2022 to 19 July 2022) 15 days where they replaced the motherboard told me it was faulty and had to be replaced (CASE ID - 4591764I).

After 2 months on 17 September 2022 my laptop again got issues with...