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Acer India
Acer India Pvt. Ltd.
Customer satisfaction rating: 46%
487
COMPLAINTS
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Acer India Customer Care

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Address
"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
67
down
34

Fax:
Fax:
+91 80 2532 9535  

Additional info
Customer satisfaction rating
46%
Complaints
487
Pending
0
Resolved
223
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Acer India Complaints & Reviews

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Sir,
as per my complaint to the customer service center then sent a service engineer for my acer aspire 7 battery...
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Keybord batan not working

Complaint Status


[Jan 04, 2021] Acer India customer support has been notified about the posted complaint.

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    I want to submit Complaint Positive Review Neutral Comment
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    N
    Dec 30, 2020
    First of all I am a real person and customer of acer and this is a real and genuine review anyone can confirm this with me...
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    M
    Dec 26, 2020
    Hi Team,

    Highly disappointed from Acer services/staff.

    I would like to inform you that I had...
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    C
    Dec 26, 2020
    I ordered Acer gaming laptop on 25 November for studies ( price:49990 )rs
    from Flipkart .But I received Acer one 14...
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    V
    Dec 23, 2020
    I have purchased Aspire A315- 56 model laptop in august, model no.: NXHS5SI[protected]D3400. From purchase itself I am having issues, till now there is no resolution for my product. Different problems were occurring. Its been many days, till now I didn't received my product

    Complaint Status


    [Dec 23, 2020] Acer India customer support has been notified about the posted complaint.

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      A
      Dec 12, 2020
      I am honestly registering this complaint.
      I bought Acer Aspire 5 laptop (i5 8th gen, 512 GB NVMe SSD) on oct 17 2019...
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      I lodged complaint on 7th nov. 2020 now its 10th of dec. but no has visited yet.
      complaint id: 3744752I

      Complaint Status


      [Dec 10, 2020] Acer India customer support has been notified about the posted complaint.

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        Did log a complaint that have a battery charging issue on 20th Nov. I was told that the issue was with battery and needs to be replaced. Acer engineer tried changing the battery on 26th Nov did communicate that the problem is with the Mother Board now (poor troubleshooting).

        I am not happy with the trouble shooting & also not resolving on time. Did reach-out to CC on (30th Nov) looks like the engineer did not even request for the replacement part (Mother Board) even after 4 days of identifying the new issue. I have to chase call center & Acer support for spares & now issue yet to be rectified as on date

        Is this the level of support expected from Acer? not at all acceptable. I know for the fact that most of the laptop vendors do replace parts same day / next day. First laptop failing with in 5-6 months & also issue pending for two weeks days not giving me a good taste on Acer.

        Beware of Acer Service

        Prabaharan
        Chennai

        Complaint Status


        [Dec 02, 2020] Acer India customer support has been notified about the posted complaint.
        Complain # 3759791i dated 20th Nov

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          A
          Dec 1, 2020
          Bought ACER laptop during this festive sale. Brand new but can NOT CONNECT to WIFI or hold onto WIFI if connected. Repeated...
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          A
          Dec 1, 2020
          On 25th September, I had registered a complaint to acer that my display cable is loose and I'm having some issues with the...
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          The microphone (array?) is not working. The audio volume without headphones is not very good. I have tried to go to settings...
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          My complaint Id is :3767238i

          Worst service support I ever see they send a ### technician who have to repair a...
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          I have brought the Acer Swift 3 laptop on 5/Jan/2020.
          From September onwards the laptop freezes continuously and I need to switch off it forcefully to start again. I have given the Laptop to local Acer service center on October first week. They have told me to replace the motherboard and they have requested a replacement motherboard from the Acer company. Till now I am frequently contacting the local Acer service center and they are informing that they are yet to get the spare motherboard from Acer company. Its being more than 1 month since I have given the laptop for repair and because of this my works are getting affected seriously. I don't have any alternate laptop as well for continuing my works. Kindly look into my issue as early as possible.
          Complaint Case ID :3697068I

          Local service center address:
          Petra Infoserv Pvt. Ltd Kollam,
          Joshua arcade, 1st floor, opp corporation market, TVM road Polayathode PIN 691021

          Complaint Status


          [Nov 14, 2020] Acer India customer support has been notified about the posted complaint.

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            I have brought the Acer Swift 3 laptop on 5/Jan/2020.
            From September onwards the laptop freezes continuously and I need to switch off it forcefully to start again. I have given the Laptop to local Acer service center on October first week. They have told me to replace the motherboard and they have requested a replacement motherboard from the Acer company. Till now I am frequently contacting the local Acer service center and they are informing that they are yet to get the spare motherboard from Acer company. Its being more than 1 month since I have given the laptop for repair and because of this my works are getting affected seriously. I don't have any alternate laptop as well for continuing my works.

            Local service center address:
            Petra Infoserv Pvt. Ltd Kollam,
            Joshua arcade, 1st floor, opp corporation market, TVM road Polayathode PIN 691021

            Complaint Status


            [Nov 14, 2020] Acer India customer support has been notified about the posted complaint.
            I have submitted another complaint () since I missed mentioning the case ID in this post.
            I am unable to remove this complaint from here.

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              Hello sir, i purchased acer laptop on 24 june 2020 date on amozon and delivered to 30 june 2020. and i start laptop 1 july...
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              Hey Team,

              I am Vasu Arora and recently I had my laptop keyboard repaired from your ESSKEY OUTSOURCING PVT-Gurgaon...
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              Case id-3687906I : Its been 27 days since my acer nitro 5 is not turning on. First it shows an error.I made a complaint an...
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              My acer aspire5s A515-52 laptop keyboard is been automatically typing so i went to an acer service center near me they said the keyboard had to be changed but they didn't have the key set for this particular model .. kindly help..

              Complaint Status


              [Oct 27, 2020] Acer India customer support has been notified about the posted complaint.

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                I have some problem with my laptop regarding the laptop wifi card. I purchased this laptop from Australia but now I am in...
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