Acer India Customer Care
Acer India Pvt. Ltd.
Customer satisfaction rating: 2%
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512
COMPLAINTS

Acer India Customer Care

Acer India Pvt. Ltd.

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Address
"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
+91 80 2532 9535  

Additional info
Customer satisfaction rating
2%
Complaints
512
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Acer India Complaints & Reviews

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Acer India — forgery of acer service centre compuworld automation and system care pvt.

 Swati1911 on Dec 23, 2017
This complaint is about the doubt of forgery with regard to parts replacement of my laptop which i brought from the same centre. There was only damage in the base panel and screen panel but after the service they charged for touch panel also saying that it wasnt working and also didnt returned the old one. Also after the service and paying a huge amount of 6500 rs the connection device is missing which i guess has been taken out. If this kind of service is given by a certified service centre than its better to give it to non certified centers at least they will charge less and work well....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — laptop screen issue

 Irfan Shaikh344 on Nov 28, 2017
Dear concern,

Have purchase acer laptop on 29/12/2016 is not working properly. I facing lining issue on display. My acer laptop is under warranty period. I logged complain and my complaint id - 2513555i. Service engineer mr niket check and confirm that its product issue and display change with in 2 days. After that he sending report to his service center but service center manager refuse to repair it and say that screen damage and replace chargeable basis. Here i attach screen photo. Please check and solved problem as soon as possible.

Thanks & regards
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — ridiculous service centre

 Aksh Jaiswal on Nov 18, 2017
I have problem with my acer laptop for which i had 'call loged - 2500640i' on 12/11/2017. As aforsaid of company that the issue of my laptop is so easy and gave me address of sysnet service centre, vidyaniketan colony, aurangabad - 431001. On this address i submit laptop at same day but still they dont return it to me... There was a software issue in my laptop but they said to check hardware also and they opend my laptop... I visit 2 times... And more than 10 calls but they still didn't retun to me... The service centre is so ugly, dusty, and they do not work in well sense... This is very shamful......
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — disfunctioning of adaptar

 Krishna kant rana on Nov 15, 2017
I am nt able to charge my laptop through my new govt laptop. Though lappy s running good bt the adaptar is nt able to charge it. Whenevr it is connected to the charging point lappy doesnt show its working procedure. Evn the adaptor light dnt light up whenevr it is connected for charging. Its happening from the last 2 days since we have got it from govt. I...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer Motors — fraud

 Itserviceaj@gmail.com on Oct 30, 2017
Muje ap ke yaha se call aya tha.interview huwa or muje bola ap pass ho gye ho..1150 rs muje registation fees he liye bola..fir muje ek honda ka offer letter diya..fir muje bola dell laptop ap ko compny degi uske liye 5500 rs liye..fir muje traiing letter sent kiya..fir bank acount open karwane ke liye 4500 bola..fir mene appoinment letter le liye bola..to cell phone hi band kar diya..ab ap batao..aap esi fraud company ke verify kese kar sakte ho..ans me..nahi to me police case karunga ap ki company ke khilaf.....
Complaint comments  Read comments [2]Complaint category Job & Career

Acer India — laptop.. worst product with worse after sell service.

 s9_santosh on Oct 25, 2017
Dear Team,
Sorry to say but the Laptop of Acer and Aftersell service of Acer both are worst.

#Acerlaptops Worst product with worst After sell service...
I have bought Acer laptop 4 months back from #parakhelectronics MG road Nashik (India) for worth rupees 41000/-, at the time of purchase they have assured me for Acer product and after sale onsite services n all. #Acer products are so worst that after use of 20 days keyboard started giving problem and after a period of 3 months all the keys stop working I can't Even login to check drivers n all..
After all this...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — ms office with windows 10

 shabeer90 on Oct 24, 2017
I have purchased an acer switch one laptop on 3rd may 2017 with windows 10 as the operating software. But sine the inception i am not able to use any ms office software and it shows to upgrade and purchase the new one. Why this problem happens? I have purchased this system on the assurance from the company that i can also get office suits with the computer....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — service request closed without service, by tampering carbon copy of the service report.

 Naren19 on Oct 23, 2017
Service request closed without service, by tampering carbon copy of the service report. I have original!

I have reported the problem with my acer laptop repeatedly to various levels despite the fact that acer executive identified the problem. However, acer executives denied service repeatedly stating warranty was over. How can it be a reason when the service request was raised during warranty? In fact they agreed their fault each time during call but no action later.

Finally by tampering carbon copy of the service report they denied service. But i have unaltered original...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — battery issue, call pending from last 2 months

 vaibhavalo on Oct 12, 2017
Dear team,

I had lock call on 23 jul 2017. Kindly find attached screenshot. Till date my call is pending.

Your engineer visited site on 13 sep 2017 at 12:30 pm. He check the laptop and said i will order new battery for the same.

Now around 13 days past, no reply or any communication from your side.

Your partner company executive not provide proper answer to the customer query. They don't have proper status of the call. Most of the time they are argues with customer.

Kindly solve my problem on priority basis. Call is pending...
Complaint comments  Read comments Complaint category Computer Hardware

Acer India — my acer laptop issue did not resolve more than 1 months

 Lucky Padhy on Oct 10, 2017
My new laptop 4 mths old having problem in display, acer provide me a new display but the issue of black screen is nt resolved.. Customer care office takes my laptop keep 7-8 days and returned with same thing and told check it. Nothing issues resolved. My case id was 2386875i.. No call me nothing but case closed and said to mail acersupport@sutherlandglobal.com... I did but no reply nothing......
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — charged more than mrp on laptop purchase

 sanjay kumar sinha on Oct 6, 2017
Dear sir,
I have purchased acer laptop lap acer ntr05-an515q-2rsi.002, s/n - nhq2rs10027290 on 28th of sept-17 from tej computer sainik market ranchi on 27th of sept-17, the mrp written on the box is rs.74999/ but he has charged rs.88200/- tej computer sainik market main road ranchi invoice no-tc/1718/04549, tej computer has purchased this item from acer distributer origin infotecl commerce tower main road ranchi @ rs.86950/ invoice no -00145 dtd 29th aug-17 charged rs.13201 / more than mrp. All the documents attached.
This is complete violation of consumer act and i have filed a...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — related to the keyboard

 food makers on Oct 4, 2017
Hey,
This is aman deep singh from delhi, india i had purchased acer laptop es15 on 17/03/2016 and now i am facing some problems related to the keyboard keys are working properly and some time 2 no key working contiusouly when i came to know that my warranty is about to die i contact acer c. Care no which i got from google [protected] regarding the issue but unfortunately they were not able to help me they said me that you have to send an email.

Name : amandeep singh

Adress : wz 136 guru nanak nagar street no 7 new delhi 18...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — computers installed at kseb, ltd electrical section kizhisseri

 aekizhissery on Oct 3, 2017
The following computers and ups installed at electrical section, kizhissery not working. Please repair the computers at the earliest.

I.

1.6551. Acer. Pc.06
2. Ip address: 10.254.143.16
3.net mask: 255.255.255.192
4. Gate way: 10.254.143.1
5. Acer – uxvssi169g0974868

Ii.

1.6551. Acer-pc-05
2. Ip address – 10.254.143.15
3. Web mark: 255.255.255.192
4. Gate way: 10.254.143.15
5. Acer - udv 8551066c4031387...
Complaint comments  Read comments Complaint category Government Organizations

Acer India — laptop warranty & service issue

 Avneesh Shukla on Sep 30, 2017
Hi,
This is avneesh from lucknow, india. I had purchased acer es1-571 (Pdc/4/500/15.6) on[protected]. Now i m facing some keyboard related issues in this from last few days, some of keys are not working and mouse pad is also not working properly.
When i came to know that my warranty is about to die i contact acer c. Care no which i got from google [protected] regarding the issue but unfortunately they were not able to help me by saying that my laptops serial no is not showing in database,
Name - avneesh kumar shukla
Postal address -536/546 new madehyganj khadra, sitapur...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — one acer monitor was not working within warranty period

 stella jai a on Sep 27, 2017
I invite your kind attention that, we bought a new monitor from your company on october 2016. Since 16/09/2017 the monitor is not working. So i registered my complaint through online on 18/09/2017 (Complaint register no 2427009i). They respond immediately, then the service man came on 20/09/2017 and replaced the monitor. At the time of replace the monitor i noticed that the new montor display is green in colour and one single white dotted line shown in the bottom of the screen. I asked the service man about this, but he did not gave any clarification. But unfortunately today onwards the new monitor...
Complaint comments  Read comments Complaint category Computer Software

Acer India — adapter in dead condition

 tonymonv on Sep 26, 2017
Complaint no: 2434952i

I brought a acer laptop in esquare computers kottayam, kerala on 31/8/2017. Performance and battery life of the laptop is too good. But charging adapter was dead within 20 days. Then i go to the acer service centre and they replace a adapter within 4 days but it is not original adapter. Iam not satisfied with the acer service. So, i kindly request to a prompt reply to me.
Service centre : technoline systems & services
Near darsana marbles, koikkal
S. H mount p. O nagampadom,
Kottayam.686008. Kerala...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — acer laptop registered case id 2422445i

 SrimanThp on Sep 25, 2017
The first laptop ordered on 4-apr-2017 via flipkart was a defective piece delivered with a software problem, flipkart got it replaced on 10-apr-17, the replaced laptop worked fine for 4 months now again having problem... I registered my complain on 15-sep-17 (Case id 2422445i), also personally went to acer service centre gurgaon, at first instance they said it is battery problem shall get it fixed by evening... Then in evening at the time of delivery they denied stating mother board is having problem... I am chasing for current status of my laptop now more than 10 days... Till date no update.. Called...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — acer tablet not working

 farahk75 on Sep 22, 2017
I bought acer one 10 tablet from dehradun in 2015 and little did i know that i'd made a real bad deal, the reasons are stated below:
Since day one, the tablet never worked properly and had to give time and again to the dealer for sorting the problem, who in turn never rendered satisfactory after sales service, as he knew we had to leave india after a month, he did only temporary repairs.
Then we relocated to kenya for 2 years, since there are no authorized service centres in kenya, in the span of 2 years, 4 times we had to send the tablet to india for proper fixing of the consistent...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Acer India — non attending the pc against warranty failure

 Sr Dmm on Aug 31, 2017
I have mailed the complaint on 28.08.2017 and the case id 2398685i generated on 29.08.2017 but till date no technician has attended to this office for rectification of the computer even though a passage of 72 hours. The office work is badely hampered. Do needful action immediately, this is very poor response to attend the warranty.

B. R. S. Pattanaik
[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Acer India — acer_complaint_nxmsmsi001509015887600 acerapn support [incident:1952708]

 aschhajed on Aug 31, 2017
It is highly disappointing to see that a consumer company like acer does not take after sale service too seriously, even if the issue is highly escalated. As per aforesaid subject i have been following up for an issue faces since june 14, 2017 however after months of enormous follow-up an engineer visit was scheduled & it was confirmed that hard drive was also replaced and issue has been resolved.

I was provided ok report as on august 14, 2017 by “cms it services private limited”, issue note – 46145 and ran no./call number[protected]

Now, the first time when...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Recently Discussed

Acer India
disfunctioning of adaptar
Acer India
ms office with windows 10
Acer India
service request closed without service, by tampering carbon copy of the service report.
Acer India
related to the keyboard

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