Acer India Customer Care
Acer India Pvt. Ltd.
Customer satisfaction rating: 2%
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481
COMPLAINTS

Acer India Customer Care

Acer India Pvt. Ltd.

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Address
"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 80 2532 9535

Additional info
Customer satisfaction rating
2%
Complaints
481
Pending
7
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Acer India Complaints & Reviews

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Acer India — Outer box-made but product is a china product (acer aspire ES1/521/amd/a4/W10 S/N - UNG2SKI008H0576013; P/N - UN.G2KSI.008)

 dravidian S on Apr 25, 2017
Sir/Madam

It is inform that i had purchased a acer laptop (acer aspire ES1/521/amd/a4/W10 S/N - UNG2SKI008H0576013; P/N - UN.G2KSI.008) from nehru place, n delhi-19 (Raj Infomatique) on 22.04.17.

Outer box claimed that the product is made in India however it found that the product inside the box is a china product. So i request you take necessary action and provide me an Indian made product rather than a Chinese.

with regards
sadishkumar s
manager (geology)
geology division
nhpc limited
sector 33
faridabad
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Monitor display problem

 Sunil Pk on Apr 21, 2017
My acer monitor not working properly model e1900hq
Only power on display showing grains no picture
This is second time complaint
First time case id 1535929 i date 7/11/2015
Defective part serial no. Mmt3fs001520013d03b00
Replaced serial part no. Mmlxnss0023290865c4200

Address

Promise driving school
Kattungachira
Irinjalakuda
Thrissur district
Kerala
Ph:9946345555
9495226769...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer — Extended warranty issue

 Vikas7000 on Apr 20, 2017
Dear sir /madam i don't know why are you cancel my extended warranty.i had make the payment Rs 1149 receipt which is attached in this mail ...you don't have right to reject my invoice sending from urs side .u have to maintain urs commitments..bcz according to my balance statement my amount has been diducted from hdfc bank.for acer warranty esxtendend .

regards

vikas soni

9999654On Wednesday, April 19, 2017 3:52 PM, "AILApps.Hdesk@acer.com" wrote:

Dear Customer,

 

Thank you so much for visiting www.shopacer.co.in...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — "aspire switch 10e"/ "sandisk 32gb 3.0 usb flash drive issue on keyboard"

 sangeetroy on Apr 15, 2017
SanDisk 32GB 3.0 USB Flash drive/Pendrive issue. Couldn't connect to keyboard's port. This problem only arise when the usb is connected to keyboard's port on my device. All other Hard disk and Hard Drive is not facing this problem. every other devices gets connected on that port. I have tried formatting my PC, but the problem is still continued. I have formatted the Pen drive from my PC but still not solution.i have tried formatting it through other PC, but no changes were seen. please solve this problem asap, or suggest anything, its making a d big deal outta here..!!...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer — Regarding desktops

 shashank k avhad k on Apr 14, 2017
This is shashank here from l & t civil construction. We have purchased 40 desktops from acer for our users. Most of the desktops are faulty and the motherboards have been replaced. The new desktops are giving hanging problems every now and then. The acer support is totally useless as the engineers do not give proper solutions for the problems. I reequest the consumer court to look into this urgent matter....
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — Faulty Laptop Provided and not replacing

 jamserng on Apr 2, 2017
Model: Aspire E15
Sl No.- NXMVHSI04353607AE7600
Date of purchase- 21-04-2016 from Tezpur, Assam.
Problem: Automatically switch off after few minutes functioning.
Complaint registered at Acer servicing centre Tezpur. They replaced almost every part of the laptop including screen, keyboard, mother board, CPU, touch pad, battery, etc.,
After nearly 3 months they returned the laptop OK. But it was noticed that laptop works only when only one or two applications are running.

After few days the same problem started again, with constant power-off automatically...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Acer aspire e15- 572g laptop

 soubhagya das on Mar 26, 2017
Hi team,

I received an acer e 15 laptop from flipkart on jan'17. Today my laptop stopped working suddenly and is now showing black screen. I have tried with and without battery, but no help. This has happend siddenly. At night it was working well and i shut down tge system. But in morning when i opened, it didnot start. Can you please provide any help regarding this?

Thanks,
Soubhagya...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — 02 PCs out of 90 with CPU sr. no. UXVJSSIG89F5126982 & UXVJSSIG89F5126975 is not working.

 EDP centre Jhansi Workshop on Mar 23, 2017
Dear sir,
It is to inform you that 90 computers were supplied by your firm (M/s HCL Infosystems, E-4, 5, 6 Sector -11 Noida) against N.C.Railway COS Allahabad P.O. no. 5015.5154.2.46070 dated 04-12-15 on date 30-12-15 and were installed by your service Engineer at Railway workshop Prem nagar nagra Jhansi on 05-02-16.

02 PCs out of 90 with CPU sr. no. UXVJSSIG89F5126982 & UXVJSSIG89F5126975 are not working. Since the computer is under warranty, hence you are kindly requested to attend the issue as early as possible. Thank you.

Ajay Chaurasia
SSE (Computer)
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — CPU getting low broadband speed

 malatisp123 on Mar 6, 2017
We have purchased New CPU MACHINE S/N UXVJSSIQ30G0967974 for Wireless Police Dept.We got the problem of Low internet speed.We have 4mbps line connection.When we checked on another CPU we got full speed but at this CPU got very low data speed.For this CPU we got very less speed.We provided the Machine Sr.No.kindly take action on this problem.So for solving this issue please guide us what to do or replace the CPU otherwise repair this CPU....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Acer India — "extremely disappointed with acer one 10 laptop" (Urgent)

 mfernz on Mar 4, 2017
Since the purchase of my acer one 10 laptop on 11th aug 2016, it has already given me trouble twice in less than 4 months. I had first visited the acer service centre in borivali east, mumbai (Sd computronix) in dec 6th, the issue being manual power failure and on 27th jan 17, for battery problem and manual power failure again and still the issue isn't resolved. Please escalate the matter immediately. Thanks. Ms. Fernandes...
Complaint comments  Read comments Complaint category Education

Acer India — Acer india company responded but service center is not taking any action.

 attri93 on Feb 28, 2017
When i last visited service center for my laptop having display problem at laxmi nagar. They left it open on left side, it was minor problem at time bt today when i visited the service center at janakpuri because now it may cause a severe damage to laptop to check with the damage. They told me to go to laxminagar where i was last visited. At laxmi nagar service center, they told me this is a damage done by me and they will charge for repairing it.
But i want to say here, internal display lock damage can not be declared as accidental damage. When i talked to the person at care to prove that...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Internal damage on screen by acer care service center [Resolved]

 pardeep200 on Feb 25, 2017
When i last visited service center for my laptop having display problem at Laxmi Nagar. They left it open on left side, it was minor problem at time bt today when i visited the service center at janakpuri because now it may cause a severe damage to laptop to check with the damage . They told me to go to Laxminagar where i was last visited.At Laxmi Nagar service center, they told me this is a damage done by me and they will charge for repairing it.
But i want to say here, internal display lock damage can not be declared as accidental damage. When i talked to the person at care to prove that...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Taking sevice charge without repairing my laptop

 mogaddipur on Jan 16, 2017
Dear sir,
I began to say respectfully that Acer customer care Gorakhpur (up) has taken service charge Rs 500 without repairing my laptop the reson given by your person customer care office that give me service charge. I want say that if he told that in your lapton lcd cable is worst then he said Rs 1450 for new lcd cable I agree to give toal amount Rs 1900 after waiting 1hour30 minutes he said that your mother board is also worst and new mother board comming is Rs13500 then I think it is not possible to me because I am b.tech 2rd year student in Ghaziabad I says that then return my laptop...
Complaint comments  Read comments [1]Complaint category Universities

Acer India — After purchase within 3 to 4 months keyboard dead and from last 4 to 5 months laptop in service center

 vn16 on Jan 9, 2017
I have purchased acer laptop e5 573 (Serial number - unmvhsi030g0976848) on date 8th april 2016. After purchasing i am facing two issue within 3 to 4 months, one was software related and another is hardware related. Main issue was keyboard issue. If we purchased any brand product and within 3 to 4 months if we facing any hardware issue so it's not good think. I have raised it ticket in month of aug'16 related to keyboard is fully dead.
O my question is, within 3 to 4 months why i'm facing keyboard issue? It means product is not good or quality is not good and what? As you said, every electronics...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer Motors — Alto K10 Car

 chandra ravi on Jan 4, 2017
I have alto k10 car from Acer Motors which was selled as non accident vehicle but when i have given the car to the service major problem detected and they said car was met with accident and it was not resolved as it costs 12000 for me.

I want to file complaint against acer motors tirumalagiri as they selled me the accident vehicle which is creating lot of problem for me

So please resolve my problem asap.

Vehicle no : AP 29 BT 5144
Contact :8885077794...
Complaint comments  Read comments Complaint category Car Dealers

Acer India — Laptops

 Mouli Cherukuri on Dec 2, 2016
I bought a laptop, of acer,
And i was getting a problem when i open 'my computer' or 'this pc'
It is showing 'working on it' for longer time
I just bought just 2 months ago,
And this is demo piece or show floor piece without any discount,

I did reset my laptop of 5 times

But that problem of ' working on it' when i open 'this pc'

Did not go away


And when i went to acer service centre and called to customer service, they said my laptop is out of warranty
Which is shocking for me
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Laptop damaged by service center while repairing

 Santosh Gadge on Nov 24, 2016
Acer laptop
Model V3-571G
Serial Number - NXRZLSI009230077C13400
Incident:1665488 (this is used in mail communication)

this laptop has been damaged by acer service center and not giving resolution after filing 3 complaint so far and each complaint ticket is closed without solving problem
TIcket id are - 1990368i, 1820412i (in second service request, laptop's new body damaged by service center which is replaced by them in first ticket raised), then onward 2011349I, 2032900I, 2053397I
after this laptop has been submitted for three times and also...
Complaint comments  Read comments [3]Complaint category Computers & Accessories

Acer India — Regarding not support by company under warranty laptop

 pradeepkumarsharma on Nov 21, 2016
Sir,
I have purchased a acer laptop from the company on 8 april 2013 with extended warranty but company not supporting under warranty product my complaint open from 8 october 2016 to till date but no working action taken by the company. Laptop body broken by acer engineer team during assemble & dismantle
Complaint no -2039703i

Pls support me for justice
Now problem in laptop persisit
1-wi-fi not working
2-body broken by acer engineers
3-speaker not working...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Payment regarding

 Akshay Singhania on Nov 4, 2016
I have purchased new laptop on 29th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on 08040708700 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later. plz contact me for more detail on my email piyushsinghania10@gmail.com...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Acer laptop festive offer

 Ronjoy Chowdhury on Oct 27, 2016
I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on 08040708700 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic...
Complaint comments  Read comments Complaint category Laptops / Notebooks

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