| Address: | New Delhi, Delhi, 110059 |
The screen showing abnormal patches the moment i open the lid, and the laptop is under warrenty, now i approached acer service, head and all of them have same answer that this issue doesnt cover under warrantey and this is internal damage and it is chargeable as per the acer policies and eventhough i told them after work i just closed the laptop and then next moment i opened then it behaved like this way but they are blaming on me that it is physical damage, no one can see even a scratch on laptop but they are insisting that is physical accidental damage, why should the customer bear these charges when the internal hardware is faulty and by just closing the laptop it caused issue, even if i pay this time to repair costing is (Rs.7500+taxes), what is the guarntee, this issue wont come next time, again i will end up in paying charges for the product under warrentey, and that is very vague term for acer that is under warrentey but as per policies this defect do not be covered. Same incident happend with me with dell after using for 11 months and they replaced the whole product without even giving such answers. Really disappointed with the product and should take some action against them, even i will file a legal complaint for the work stucked due to this issue and the charges they are asking for. I wont acecpt this so easily, i can see each and every customer have raised this issue but i dont see any solution from acer to them.
Was this information helpful? | 
Post your Comment