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[Resolved]  Acer India — laptop is faulty/damage, no solution

Hi Team,

Highly disappointed from Acer services/staff.

I would like to inform you that I had an issue with
my Acer i7 Nitro5. It stopped working suddenly on 20th Dec'2020. I purchased this laptop on the 30th Oct'2020
and hardly used it in Nov'20. I started using it for 2 weeks and stopped due to a motherboard issue. I called
customer care and explained the issue, I visited the store (Pari Computers Pune-[protected]) and the engineer
(Mr. Irfan/Swapnil- [protected]) confirmed that there is a motherboard issue. I requested to replace the laptop
and I see the display is also loose but no one is listening now. It's been 7 days now and there is no resolution yet.

I called many times to connect with Mrs. Surbhi Ranjan who is Acer manager for Maharashtra circle but no response. No one is calling me and only, I am taking the follow up with all but the Service center guy says that Acer will be responsible, Store guy says that talk to service center/customer care, customer care says that talk to service center.

Would request you to please have a look on this issue and provide the justice in this regard.

Case Id No.[protected]

Thanks
Mohit Kumar
[protected]
+1 photos
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Dec 29, 2020
Complaint marked as Resolved 
No resolution yet. No one calls or talk. I am talking follow up with service Center, store, Acer staff. I just commented on my post about three issues which they are not solving. I am asking laptop replacement as it’s creating the problem from day one. No cares from Acer to others. They are just selling laptops and making fools of customers. They marked my post as resolved but nothing is done yet.
Acer India customer support has been notified about the posted complaint.
Dec 29, 2020
Updated by mkg2015
Nothing is done yet and no one calls to ask the exact issue. Facing 3 issues from day one.
1- Display screen is very loose
2- display on and off while open the laptop
3- Wifi not detected.
Dec 29, 2020
Updated by mkg2015
Could you please open this request until it gets resolved.
Dec 29, 2020
Updated by mkg2015
No resolution yet. How it got resolved?
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