Initially i logged a complaint (Case id : 3526531i) for my keyboard faulty, the engineer got the issue fixed and i received the laptop days few days ago. Since the time i have received it back, the wifi signal strength is dropping up randomly.
I contacted the same engineer who worked on my keyboard issue, he informed me some troubleshooting which i went through but i was still facing the wifi issue, he informed that we have to replace the network card so i should log another complaint so that they can order a new network card for me.
I have done another complaint for this wifi problem with case 3533988i
Now today i got a call from a new engineer, and he was calling from a different partner warranty center assistant technologies which was based in delhi, and he informed that it would not be possible for us to initiate a visit as its lockdown time and i have to wait until 31st may.
But earlier pioneer computers in ghaziabad was working on my case and technicians were able to visit my location and they are already familiar about the issue as well. So its a request if this case can be transferred to the same warranty center because they already worked on my keyboard issue after which i am facing this wifi problem..
I am not able to use my laptop since 28th of april, so its a humble request if this can be transferred to ghaziabad location pioneer computer, where i can get the technician services...
Just to inform you guys, i was on multiple calls for almost 2 hours with your customer support guys to transfer this case, but i did not got any solution for this..
The only request from you guys is to transfer this case 3533988i to pioneer computers, ghaziabad, as they are serviceable in my area during lockdown.
I was told to sent an email to [protected]@in. Aegisglobal.com in order to transfer my case but i got a reply that we cannot transfer the case, but this is not at all logical, you guys are aligining the case to a service center which is not serviceable in my area currently, i know there is already a service center which is serviceable then why my case is not getting assigned to them...
Regards,
Sukhjot singh
Contact number : [protected]
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