Acer India — No one from acer is helping me

I purchased a new laptop and after 3 days i can see that plastic covering on my screen is getting out. i tried to call acer like thousand times but i cant even connect with the number provided on acer's website. whom do i call ?
i sent 3 emails and there is no reply. i got 2 different serial numbers on my laptop, what is this? nobody from acer is helping out.