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Acer India — Red Stuck pixel at the center of the ACER Nitro VG240YS 60.5cm (23.8 in) FHD Gaming Monitor

I have recently purchased ACER Nitro VG240YS 60.5cm (23.8 in) FHD Gaming Monitor on 18th Feb 2022 from Official Acer website. After a few days, A red stuck pixel appeared at the center of the monitor. So, I complained to [protected]@in.aegisglobal.com to get replacement for my monitor as it is under warranty but they denied the replacement saying that stuck pixel is out of warranty. After reaching out to Acer customer care and requesting them to solve this issue, they sent a technician and he also created a complaint of the issue and said that my system should be replaced and shared the Acer certificate with me. But later, during my call with Acer customer support they closed the issue ticket without communicating to me. They are not taking the issue seriously even though it is a manufacturing defect.
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Acer India customer support has been notified about the posted complaint.
Apr 01, 2022
Updated by ayUsh1597
I am also attaching the Acer technician certificate and stuck pixel image.

Apr 07, 2022
Updated by ayUsh1597
Acer has not solved this problem yet. I am experiencing the worst customer support.
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