Acer India — Touchpad lagging behind problem

rmeena269

from Chennai, Tamil Nadu

Address:

6th floor, Embassy Heights, Magrath Rd, Ashok Nagar, Bengaluru, Karnataka 560025

Sir, i bought acer laptop modal no A514-54 and it's sl no - NXHZ6SI[protected]F12N00 on 27-01-21. In this laptop, curser is lagging or freezing few seconds while working on laptop. I lodged complaint two time in acer which case id is 3947772I, 3950570I.acer service center had been replaced touchpad but issue is still same. No any support by acer team after replacing touchpad. No any response. I am in problem.
Sir request to you please replace my laptop from acer.
I have invoice copy of this product.
No any support from acer team and services center, don't attend call
Please help me
I am defence person in crpf at naxal area. Please replace this faulty product or return my amount.

My laptop is under warranty.

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Acer India customer support has been notified about the posted complaint.

Apr 20, 2021

Updated by rmeena269 My address - 209 cobra crpf
Village fudi
Distt khunti
State jharkhand
Pin 835210
Mob no [protected]

Apr 20, 2021

Updated by rmeena269 I called to acer service centre for repair but in reply told me that you will visit to service center . We cannot come your address.
While acer produced home service

Apr 20, 2021

Updated by rmeena269 Please replace this product

Apr 21, 2021

Updated by rmeena269 Sir abhi tak kisi ne bhi call nhi kiya aur service center main maine call kiya to usne bataya ki apko hi service center visit krna hoga.

Apr 26, 2021

Updated by rmeena269 No any response from acer still now.

May 12, 2021

Updated by rmeena269 Sir कोई भी कार्यवाही नहीं हुई है अभी तक
में लैपटॉप को रिप्लेस करवाना चाहता हूं
या मेरे को acer company पैसे वापिस करे
आज 22 दिन हो गए है अभी तक acer ने लैपटॉप बदली नहीं किया है

May 12, 2021

Updated by rmeena269 आपकी तरफ से भी कोई जवाब नहीं मिल रहा है
कृपया मेरा लैपटॉप रिप्लेस करवा दीजिए या पैसे वापिस कर दे।