Every time we arrange a call, your representative reaches out to me about the settlement amount, and he continually decreases the claim value. I cannot understand why this harassment is happening; we are already under immense pressure, and now your executive is further reducing the claim amount. Moreover, my estimated repair bill is 93, 000, and your representative initially consented to a figure between 36, 000 and 38, 000, but now he is lowering that amount with each conversation.
I simply asked for a change in the payment method to facilitate an advance settlement, and in return, he directly slashed the amount from 38, 000 to 22, 000. Do you think our bike is worthless to us? What difference does it make if we choose an advance settlement? Does this suggest a lack of trust in your customers?
Why is my claim amount reduced so drastically just because of a change in payment method? Ideally, this should not significantly impact the payment mode. You agreed via email and verbally to settle the claim at 38, 000 despite my request for 40, 000. Regardless, I still accepted the 38, 000 settlement amount, so what difference does the payment method make? Was this information helpful? | 
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