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Acko General Insurance Complaints & Reviews

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Saravanan Namburajan
Sep 5, 2022
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Stop fooling the customers

This is regarding my car insurance claim (claim no. MTDCCR180688}

I listed my concerns below with Acko:

1.I purchased this policy through acko website, when i registered Acko website misguided me that i have active insurance policy till (24-july-22), due to that i selected current insurance not expired (My policy expired 2019 and i've done my car service only with renault, if required i can provide my car service...
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Inderr Raaj
Jul 17, 2021
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When I was buying my car insurance from Acko, I was promised that my car servicing is included in the insurance. But when I tried to claim it they said it’s not covered.

I have it on email that it was mistake from their end. I was misled by acko Insurance and which added to my grief.
Hello Inderr,

We regret this experience. Please write to us at [protected]@acko.com regarding your concern along with your contact number, and our team will reach out to assist you further.

Thanks,
Team ACKO
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    Jitendra Handibag
    Aug 31, 2020
    Resolved
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    Resolved

    Website: www.acko.com/car-insurance

    Acko says “the refund is processed using google pay and it is already credited in the account”.
    However, no refund is still credited even after following up for more than a 3 weeks. I have requested acko to share the payment confirmation or any evidences, but nothing is being shared.
    Every time some irrelevant replies are sent by the company, i have shared all the details including account linkage with google pay, bank confirmation saying no such payment has been received etc.
    +4 photos
    Mar 7, 2022
    Complaint marked as Resolved 
    Hey Jitendra,

    We sincerely regret the inconvenience caused. Please share your concern at [protected]@acko.com so that we can connect with you and address the same.

    Regards,
    Team Acko
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      P
      prophetsaaws
      from Mumbai, Maharashtra
      Sep 25, 2019
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      Address: 110054

      Hi i am using hyundai eon 2015, a week ago its steering creating problem and vibrating hell. I droped the car at hyundai samara and they said it need to be replaced and the cost is very high rs. 8000/- even insurance team is not helping me.

      Just because of hyundai and insurance team i have to pay this amount.

      Hyundai is not looking into this issue.
      I have seen many cst are facing this issue.

      I request you all to please lodge a complaint together.
      Hello,

      We're sorry to know about your experience. Please write to us regarding this at [protected]@acko.com and our team will take it ahead from there.

      Regards,
      Team Acko
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        M
        mahesh2wari11
        from Bengaluru, Karnataka
        Sep 25, 2019
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        give mobile for repair

        Address: 560066

        I raise the mobile damage the request on 19th september 2019 and they have picked up on 20th september 2019. They promise for 7 days to pick, repair and drop process. I called them about my mobile status and they always ask 1 day for status update. Acko customer representative speak differently which acko mention in their site.5 days past and my phone still not reach to asc (Authorize service center). Yesterday they send a message that it...
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