Addmecart — AddMeCart: refund not received for cancelled order (Pen Drive, 8,899)

Address: Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Madhya Pradesh, India, 465661

Website: www.addmecart.com

I placed Order No. [protected] on 26 September 2026 on www.addmecart.com for a Pen Drive and paid ₹8, 899 by IndusInd Bank credit card.

The order stayed in pending status and was never dispatched or delivered. After repeated follow-ups, I cancelled it on 03 October, 2026 and asked for a full refund.

AddMeCart’s own Refund & Return Policy says cancellation can be accepted before dispatch and that refunds are processed online within 5–6 working days. My order had not been dispatched when I cancelled. Even so, my request was first marked “not approved” for “Policy mismatch.” I was then asked several times to reconfirm the cancellation I had already made. As of today, 10 days after cancellation, no refund has been received. I have also received no refund reference number or expected credit date.

The portal does not display the Grievance Officer’s name or contact details that are required under the Consumer Protection (E-Commerce) Rules, 2020, so I could not escalate to one directly.

I have the order details, payment proof, the email trail and screenshots.

Resolution requested:

Full refund of ₹8, 899 to my original payment method (IndusInd Bank credit card)
The refund transaction or reference number and the exact date of credit
A written confirmation from a senior or grievance contact

I have also raised a dispute with my bank and will approach the National Consumer Helpline and the Consumer Commission if this is not resolved.