Adidas — Adidas Shoe Issue - Adizero

This is regarding Adidas shoes I purchased from Elante Mall in Chandigarh ~2 months ago(30 Dec'23); and at the beginning of Feb'24 when I got a chance to wear them, I found that the size of my shoes wasn't right. It should be US 10(the one I selected at the store) and the one that I have is 9.5, which is very tight and I got a shoe bite.
This is an Adizero article that I purchased for around 14k. I could not wear it earlier because I was out of town due to an exigency. Currently I'm in New Delhi and won't be able to come to Chandigarh for around a month's time due to several roadblocks(Kisaan Andolan). I've sent several emails to customer service requesting to exchange this product and have not got any positive response. They continue reiterating their 14 days policy. The shoe is defective since the shoes expands from the sides and look uneven, causing a lot o[censored]neasiness in a few minutes.
Please help get the shoe exchanged/replaced; and let me know if I can get this exchanged in any of the Adidas stores in West Delhi. I can also collect it from Chandigarh but it'll be after a month's time Looking forward to hearing from you.

Thanks
Gaganpreet Singh Bhamrah
Phone - [protected]