Submit a Complaint
Claimed

Adidas Complaints & Reviews

www.adidas.co.in
1
Updated: Nov 6, 2025
Complaints 1050
Resolved
163
Unresolved
887
So far, so good. Adidas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Adidas will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Adidas

Having problems with Adidas?

File a complaint and get it resolved by Adidas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Adidas

Adidas reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
ShbP
from DEHRADUN, Uttarakhand
Aug 18, 2022
Report
Copy

I bought a bag which I recieved in June due to some issues i returned the product. They picked the order and said that the return will be received in 14 business days. It has been more than a month I have not received anything. I paid through cash and they did not ask for bank details . Their customer service is always busy.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    chiru7
    from SHIMLA, Himachal Pradesh
    Aug 18, 2022
    Report
    Copy

    Address: SANJAULI , SHIMLA ,HIMACHAL PRADESH
    Website: www.adidas.co.in

    On 10 i bought shoes from adidas online but due to small size i decided to return it and placed return on 11 and till now they haven't contacted me for pickup its has been 8 days . i didn't expect this from adidas
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      SAMEER ANAND 20BMA0008
      Aug 17, 2022
      Report
      Copy

      Website: www.adidas.com

      I had ordered clothes worth 13k on adidas and two of the track pants worth 7000 did not fit me so I returned it. It was a cod order and I got an approval of the return and it was picked up. I also got a mail that the return was successful and the money will be sent back but it’s been 10 days and they haven’t asked for the bank details to do the refund
      View replies
      The order id is AIN01198627
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Stacey123
        Aug 17, 2022
        Report
        Copy

        Website: www.adidas.co.za

        Oh goodness it has been so hard to find someone to chat to, the service at you Cape Town office has been absolutely pathetic

        I purchased a pair of NMDS for my 4 year old which was delivered Friday the 5th of August. On the Wednesday when he attended Play school 10th I picked up after 4 hours and the 1 st time he had worn the sneakers it was broken R1000 LATER.

        To get compensation for all the calls made and the very terrible experience which I am still experiencing now has been a nightmare

        Please can someone contact me I have much more to add order number

        Order Number: AZA00091903
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sabakhan20
          from Ahmedabad, Gujarat
          Aug 17, 2022
          Report
          Copy

          AIN01028962 is my order number. I returned a track and it’s been more than a month the customer care is fooling me around but not giving back my refund. I’ve send them the bank details 1000 times but heights of their illiteracy & incompetency that they can’t refund me yet. The lie that they try calling me but am never reachable. I asked for their number since they are lying and no response. I will take this to court I have all the mails with me. I am ashamed of this brand now
          Aug 17, 2022
          Updated by Sabakhan20           Seems adidas has a problem refunding people back

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            smartanand77777 anand
            Aug 15, 2022
            Report
            Copy

            Hi Team,

            My return item was picked by courier partner and got mail about it from Adidas.
            As it was cash on delivery, I paid amount my phone pay . Scanner was provided by courier partner guy.

            Even though, I haven't received or got mail about any account/or process that how they gonna refund my money.

            Kindly look on the issue ASAP and mail me on [protected]@gmail.com .

            Regards,
            Anand Kumar.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Deepti Agrawal
              Aug 14, 2022
              Report
              Copy

              I had ordered slides from the website and I returned it due to size issues .its been more than a month and im not refunded the money back
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                Harshit05
                Aug 13, 2022
                Report
                Copy

                Order No. AIN01183846

                I have ordered a pair of DURAMO SL SLIDES on 28/07/22 and then returned them on 29/07/22 . There is no option on their website/app to add bank details and no one is telling me how I will get my refund back . No one is replying to customer care no. and mails .
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  MugdhaJaya
                  Aug 13, 2022
                  Report
                  Copy

                  I ordered 2 pair of shoes recently but had to return them due to size issues.. the order was picked up 5 days ago, it was COD and i paid it via upi of my delivery partners account as there was some problem in QR scanning.. i received an email saying my return has been processed and it has been refunded to the bank account through which i paid but as far as i knew for COD order they are supposed to take bank details and then transfer money to them... I can't just around and let go of money worth rs 7900...the customer service is also unavailable and they always give the same automated response on email
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    afzz
                    from Bhopal, Madhya Pradesh
                    Aug 12, 2022
                    Report
                    Copy

                    Address: Gurgaon_Tauru_GW (Haryana)

                    Respected sir

                    I have recieved an email about the returned product. Here the email says your amount will be transferred to your respective bank account, but i have not provided any account details, neither this email asked my account details for the transfer of money. The amount was paid cash on delivery for the product, not online transaction. Unable to chat with the adidas agents as they are always busy, and given customer care number is invalid or does not recieve the call. Wrote 2-3 emails to adidas, but did not get any response.
                    Thank You
                    Order Number - AIN01108866
                    DATE / TIME - 16 July 2022, 7:35 PM
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vishal Kattru
                      Aug 11, 2022
                      Report
                      Copy

                      I have order my adidas shoes 15 jul 2022 as CASH ON DELIVERY bt my money has not being refund till now its being 21 days and i have not received and kind of mail from adidas india
                      Its a big scam adidas playing with there customers .
                      Kindly resolve my solution
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Z
                        Zaid sabuwala
                        Aug 11, 2022
                        Report
                        Copy

                        Address: Adidas India
                        Website: Adidas.co.in

                        I had ordered these shoes worth 3499 rs. from adidas. I tried them on as soon as they arrived and they were too small for my feet. I initiated a return within 15 minutes of recieving the order. The product was collected for return the next day. I have been waiting for a refund since then but it hasn't been issued. The company says that the refund process has been started and the money will be deposited in the account that I used to pay with. I actually paid with cash on delivery and I don't know how will I even get a refund. They have only issued a credit note for me which might not even be usable. I would just like them to refund money.
                        Bill and credit note enclosed

                        Yours sincerely
                        Zaid Sabuwala
                        [protected]@gmail.com
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          prakashap12
                          Aug 11, 2022
                          Report
                          Copy

                          This is regarding order #AIN0104100.
                          I placed an order on 4/07/22 for a pair of shoes, which I returned. The payment was made via cash online mode. The return received by the company and I got a mail stating that return was received by company on 31/07/22 and refund has been initiated on 01/08/2022 after providing my bank details.
                          Till date 11/08/22, the refund has not been initiated. The customer support lines are always engaged and I did not get any response to my emails. The value of the returned product was ₹1649.50.
                          company mail- [protected]@onlineshop.adidas.co.in
                          Please help me out with this issue.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aleesu
                            from DIMAPUR, Nagaland
                            Aug 10, 2022
                            Report
                            Copy

                            Address: Dimapur nagaland thahejhu village
                            Website: About my refund

                            I took adidas cap on july 10 but they still didnt give back my refund. I feel so so bad about it because being a world known brand yet they scames people by not refunding the customers money. Govt. Should look upon these shameless act.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mohit Joon
                              Aug 10, 2022
                              Report
                              Copy

                              I have ordered a product from you and still waiting for the product. I booked on 25 July and its 10 August already and counting.
                              I called twice to customer service and you are having worst service trust me.
                              I talked with Bharti and a guy and that guy was so so rude to me. He just said sorry in the whole conversation. I don’t know why and how could you hire those employees who don’t even know how to empathise to their employee and how to talk to them.
                              Last but not the least if you can’t deliver the product please just cancel our order and trust me I will never going to order anything. If you can trace please let mr know
                              Order number- AIN01152584
                              Order date- 25 July 2022
                              Contact number[protected]
                              Earliest reply will be appreciated

                              Warm Regards
                              Mohit joon
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rehan hussan
                                from Jamshedpur, Jharkhand
                                Aug 10, 2022
                                Report
                                Copy

                                I have ordered Tank Top from Adidas official website on 29th july 2022. I have received the said order just after 2days.
                                Because of the size was too big for me i wanted to return the product. At the time of Product delivery i have paid them via COD.
                                Yesterday i have received a message that my order has recieved back to Adidas warehouse.
                                But i have not got my return, neither they asked for bank details because my order was COD.
                                I have tried them call 100 of times but the number provided on their website is useless, it's systems generated call and it gets cut automatically within 10sec.
                                I have aslo tried to mail them but this is also system generated mail and there they provide me a reference number and they say we will get back to you in 2-4 business days but it never happens.

                                Help
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Y
                                  Yashi Pongener
                                  Aug 9, 2022
                                  Report
                                  Copy

                                  Address: House no 151,near sema church ,dimapur nagaland
                                  Website: Adidas.in

                                  Order no Ain00994362
                                  I paid the product by COD
                                  ITS BEEN ### ONE MONTHS BUT STILL NO REFUND
                                  Worst service..nover going for adidas again
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dhillon.001
                                    Aug 8, 2022
                                    Report
                                    Copy

                                    I order a pair of shoes from adidas on 09/07/2022 and I received it on 13/07/2022. Because it was not fit and small in size on next day I raised a return and On 14/07/2022 a dilivery boy came and take the order back. From that day today is 08/07/2022 (25 days) i didn’t receive my refund. Before I order the product I was able to call customer care but now call never connects. They emailed me and said you we will send you email for bank details in 2-3 days but there is no email yet please help me
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Anshu Negi
                                      Aug 8, 2022
                                      Report
                                      Copy

                                      I ordered an item on 14july (order no. no-ANI[protected] and returned the item (tracking ID [protected]) got msg of confirmation of pickup from Adidas on 22 july. Since then I have not received any itnimation regarding refund. They have not even asked for account details as my order was COD. I have mailed them thrice but still there is no valid response. Kindly solve this asap .
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        Bijoy Prasad
                                        Aug 8, 2022
                                        Report
                                        Copy

                                        It's exactly 1 month today since order got picked from place but my refund still not processed. It was a prepaid order being Order No. AIN01035671. I sent multiple mails but not recd any revert from u. Such a pathetic service not expected. Pls refund asap https://t.co/kHgaVaWakw
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bombay Dyeing
                                          2.6
                                          (35)
                                          Triviyaa
                                          1
                                          (905)
                                          IndiaRush / Arnit Retail
                                          3.8
                                          (374)