Tresmode Complaints & Reviews

Address: T3/305, Purvanchal Royal Park, Sector 137, Noida, UP

One of the foot wear is very uncomfortable and ill fitted. In fact I have terrible blister,

Kindly refund it. Take back the foot wear.

+2 photos

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Jun 25, 2025

Updated by Shaelja Naqvi Please refund the ill fitted sandal

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Disappointed with the customer service response who refused to fix or compensate for the shoe whoes heel broke after wearing only couple of times. Product available with the box

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Address: Tresmode

Website: [email protected]

Hello. I have recently purchased footwear from tresmode ( express avenue ) Chennai. The material of the footwear starts to peel off within three times o[censored]se n two months o[censored]sage, priced at 5495. I have sent so many emails n spoken to customer care they say we are not responsible, n cannot give guarantee . How can they say we cannot help u? It is very expensive footwear. Kindly please check this issue. We pay n buy good quality branded stuff n at last we are looser.

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P

Preethy.k

Mar 15, 2023

I want a refund of my shoes.. They claim that I have not used it. That shoe is a party-wear shoe within two months material peels.
Date of purchase. 3 .12.3022
Date of return :Feb 3. 2023.
They are cheating customers. Please look through n give me a positive reply. Why would we damage our own footwear.

Complaining about the product. - Comment #4093587 - Image #0

Complaining about the product. - Comment #4093587 - Image #1

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P

Preethy.k

Mar 16, 2023

I have attached a bill copy too. Kindly check.

Complaining about the product. - Comment #4093780 - Image #0

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Preethy.k

Mar 19, 2023

Still, I have not received any complain from store. Kindly look forward

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Address: 1349 sector 15 panchkula Haryana

It’s more of a request than a complaint that bought bailies of treamode few months back and after two three wear only one of its bow got detached and misplaced smwhere
Now problem is that there is a mark and can’t wear shoes like that
Request i[censored] can send new bows
Thanx

+2 photos

Tresmode customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2021

Tresmode Customer Care's response Hi Parveen Thakur,

Greetings from Tresmode!

We apologize for the inconvenience caused.

We request you to kindly share a copy of the invoice OR give in the below details.
Date of Purchase:
Price of Purchase:
Place of Purchase:
Registered Mobile#

Also, kindly share an email and contact number where we can connect with you regarding your query.

This will help us to assist you better.

Regards,
Tresmode Customer Care

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Ordered a shoe, one size is 44 and one size is 45.
horrible customer service

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I had bought a black rolling shoe in the month of October, 2020. The order no was[protected]. I have used only once and the outer sole of the show got ditached. I am highly disappointed from tresmode about their products' quality. I request you to take this matter seriously ad refund the amount.

+1 photos

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Dec 18, 2020

Updated by Monika Rajput Gupta Outer sole of the shoe ditached after one use. Poor quality

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T

Tresmode Customer Care

from Mumbai, Maharashtra

Dec 22, 2020

Verified Support

Hi Monika,

Greetings from Tresmode!

Thank you for letting us know about your concern.

We sincerely apologize for the inconvenience caused.

Further to your choice, we will be initiating a complete refund including the shipping charge for order#[protected]The Rollin Black - 38) to your original mode of payment in 2-3 working days. You will get refund details via email and SMS once it is initiated.

Regards,
Tresmode Customer Care

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Address: 147 BC Lines Meerut

I bought these shoes in sale in the month of october and wore it 2-3 times only and now i noticed that pasting has started to come out. The sole is literally separated from the shoe.
I need immidiate replacement for the product
Highly dissapointed . Not the service expected from such good brand. The shoe looks like a locally bought pair

Nov 23, 2020

Complaint marked as Resolved

I did not get any solution for my complaint... i want help asap

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Address: Mumbai

I am afraid to inform you that inspite of clarifying from Tresmode Company regarding availability of both the shoes, I have made the online payment of Rs.6199. The link has been sent to me by Tresmode office only after confirming the availability of both shoes. But company has misguided me and fraudulently insisted me for making payment by telling that the shoes will be sold to other customer. This act of yours have definitely vanished the loyalty for your customers. And now after making payment, they are sending mail for non availability of shoe. Also they are not responding to any of my calls or messages.

+1 photos

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Verified Support

Jun 27, 2020

Tresmode Customer Care's response Hello Arpit,

Greetings from Tresmode!

It is very unfortunate that you had to go through a bad experience.

Allow us to inform you that we confirm the availability of the footwear as per the inventory data available with us. And yes, we do have the product available. However, after assessing the quality of the physical product before dispatching it to you did we find out that one of the product had certain quality issues.This is why only a part of your order was delivered.

In no way would we send a damaged product to our customers on purpose just to fulfill an order request.Thus, we unfortunately had to cancel the order.

As per the communication over email today, we have arranged for a reverse pick up of your order. Once we receive the product, we shall send it for a quality assessment. Upon confirmation by our QC department, we shall refund you with the complete amount including the shipping charges.

Thank You.

Regards,
Tresmode Customer Care

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In my street one dog is barking since 2may noon. The owner of this dog has locked him in a plot. I m not sure his owner gave him the food or not.
But he is shouting.

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Address: Lucknow, Uttar Pradesh, 226010

I recently purchased shoes from your outlet at the shoppers stop fun mall lucknow. I wore the shoes 1month and the sole cracked and there is a big hole now in the shoe.

I have no clue how to get them replaced as i don't have the bill

I have spent good inr 4000.
Same time i have purchased a pair of flats for my sister same happened to that also.
Worst experience with tresmode

Tresmode customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2020

Tresmode Customer Care's response Hello Ahmer,

Greetings from Tresmode!

Request you to share images of the damaged footwear on [protected]@tresmode.com

Also, share a copy of the invoice OR give in the below details.

Date of Purchase:
Price of Purchase:
Place of Purchase:
Registered Mobile#

This will help us to assist you better.

Regards,
Tresmode Customer Care

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Address: 683574

Sir, my sim card is not working since last 3 weeks, i have checked with agency and they told its active but still not working. Can you please check. [protected]
Is there any customercare email id for register complaint. Is there any new rules regarding monthly recharge. Please let us know if any thing new. Last week recharged 50 rs but still nothing.

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Address: 400086

I bought pair of shoes at full price from your mumbai airport store. Within few months o[censored]sage, the left shoe started making noise. I gave it for repair to bandra west store, the person responsible called and informed the shoe can't be repaired

I must tell you my overall experience, quality of your shoe and the no repair experience has been pathetic, the shoe can't be repaired, all thi pain despite buying most premium shoe?

Please either repair or refund the full amount at the earliest. Currently the shoe is in your bandra store which is causing great difficulty for me

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Address: 803 b wing shiv shrusti, Kandivali west, Mumbai City, Maharashtra, 400067

I bought the shoes for my office wear on 21st of september and in 2weeks they are torn i just used it for office purpose. They are not worth 3000. Plz suggest me procedure to return or exchange they are not worth rs 3000. I have hardly used it u can see in the pucture sole coming out. Tresmode shows we should not believe on this brand. Kindly resolve my issue at the earliest. Should i go yo mall again or it will be resolved here.

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Address: B-301, Khanna apartment , near diamond garden , Chembur east, MUMBAI, Mumbai City, Maharashtra, 400071

Website: Www.tresmode.com

I had bought it just 3 months back sandals from tresmode from
Bandra west store. And i was told they are for rains where as they aren’t for rains and now those sandals are toren badly and in just three months of purchase. I was recommended wrong stuff for my purpose. I have spent 3000 for those sandals and in just 3 months it’s like i can’t use them anymore. I’m looking forward for the refund or exchange with the new pairs of sandals. Also trying calling on the customer car number but there is no reply to it. No responsible person is referring to the call or the complains of customer.

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Address: Life's store, pacific mall, Tagore garden, New Delhi, Delhi

I have buy a pair of white shoe of your company "tresmode" that is very well known n trustworthy brand for rs.2700/- inr on 7th july 2019 from lifestyle store, pacific mall, new delhi. I wore that shoe on 20th july for the very first time, within half an hour my both ankle were hurting because it got shoe bite. I waz not able to walk even after for 10 mins and i had to purchase a new pair of footwear. It's unbelievable how come is it possible for well established brand products are not upto the mark. We are playing money for a good product. What about our mony and trust.

Kindly look into issue n resolve it asap.

My email id: hey. [protected]@gmail.com

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Tresmode customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Tresmode Customer Care's response Hello Alka,

Thank you for sharing your concern with us.

We understand your inconvenience however allow us to inform you that we at Tresmode make sure we offer the best of our services and products to all customers.

This concern of shoe bite generally comes up due to sensitive skin, which varies from customer to customer.

We request you to try and use a moisturizer or vaseline on the shoe which will make the surface smooth- also simultaneously you can use the counter stickers. Counter stickers can be applied inside the shoe corner that is hurting your feet.

Kindly share your address so that we can dispatch the same.

Regards,
Tresmode Customer Care

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A

Alka Dudani

from Delhi, Delhi

Jul 29, 2019

Where should i drop my address..provide me email id.

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B

bkukreja20

from Delhi, Delhi

Sep 3, 2019

Bought women black slip-on sneakers on 16th august 2019 and now pasting of the shoes has come out completely from all the sides just within 14 days. What type of quality your brand is providing.

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Address: Bangalore, Karnataka, 560035

I have purchased a footwear from central mall banglore in sarjapur road on 28th june, 2019. Within 1 day o[censored]se, i got shoe bite and also white spots appeared on the inside shole. When i was purchasing rhe product, seller told that this product is specially meant for water use and rough use. He told even if i use the product for a year, nothing will happen to this, no mayter how roughly i use the product. When i complaint to the store regarding the product, they told that white spot is because o[censored]sage defect like swetting. And for shoe bite, they are telling ki apply oil. We cant do anything for the shoebite. Can you please explain, how a product can get white spots because of swetting when the product is meant for water use. Nd is apllication of oil is the remedy for shoe bite.

Tresmode customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Tresmode Customer Care's response Hello,

We apologize for the inconvenience caused.

Request you to share images of the damaged footwear.

Also, share a copy of the invoice OR give in the below details.

Date of Purchase:
Price of Purchase:
Place of Purchase:

This will help us to assist you better.

Regards,
Tresmode Customer Care

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Address: 560102

I have bought a new pair of ballerina from shoppers stop Garuda Mall Magrath Road Bangalore on 18 may. I paid INR2400 for the pair of shoes. I want this fixed at the earliest else I will have to go to the consumer court and collect the money for the damages. I have written to you a couple of times but there is no answer. I have submitted all the things you asked for. However the pic of the footwear cannot be uploaded as the file is huge. Give me an email address I will send it. I am serious about going to the consumer court if this issue cannot be resolved or fixed.

Jul 8, 2019

Complaint marked as Resolved

Tresmode customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Tresmode Customer Care's response Hello Shruthi,

Thank you for sharing your concern with us.

We understand your inconvenience however allow us to inform you that we at Tresmode make sure we offer best of our services and products to all customers.

This concern of shoe hurting the ankle generally comes up when you start wearing a brand new pair of shoes or due to sensitive skin, which varies from customer to customer.

We request you to try and use a moisturizer or vaseline on the shoe which will make the surface smooth- also simultaneously you can use the counter stickers. Counter stickers can be applied inside the shoe corner that is hurting your feet.

Kindly share your address so that we can dispatch the same.

Regards,
Tresmode Customer Care

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Address: 560102

To whomsoever it may concern
I bought a pair of ballerina from shoppers stop bangalore. However i have worn it only once to work the material on the sides of the shoes are piercing my ankle bone and it is swollen. Only when you try and walk in the shoes will you be able to tell how comfortable the footwear is. I want a refund of the price i paid for the shoes. That is 2500 which is not a small price. Give me a refund or i will have to go to the consumer court for the damages caused by the footwear

Jul 4, 2019

Complaint marked as Resolved

Tresmode customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Tresmode Customer Care's response Hello

We apologize for the inconvenience caused.

Request you to share images of the footwear.

Also, Share a copy of the invoice OR give in the below details.

Date of Purchase:
Price of Purchase:
Place of Purchase:

This will help us to assist you better.

Regards,
Tresmode Customer Care

Jun 01, 2019

Updated by mswamee Sending the required details. Shoppers stop Garuda Mall Magrath Road Bangalore. INR 2500 and 25May 2019. File is too large. Please give me an email address to send it to.

Jun 03, 2019

Updated by mswamee I still haven't heard from you. Please respond else I will have to go to the consumer court to settle this.

Jun 05, 2019

Updated by mswamee To whomsoever it may concern
Seems like no one is listening to what I am saying. Atleast have a bit of decency and be courteous enough to reply to the email as you are an international brand.

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Address: 562125

Hi team

I bought one pair for women belly. However it is not comfortable to me (It is ### me from the back)

I bought this specific item on 7th April from Central mall Bellandur (Bangalore)
I was not expecting this as this is well known brand

I want to return this product and get my money back

Need your help to solve this

Appreciate your prompt response

Jul 8, 2019

Complaint marked as Resolved

Tresmode customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Tresmode Customer Care's response Hi,

Thank you for sharing your concern with us.

We understand your inconvenience however allow us to inform you that we at Tresmode make sure we offer best of our services and products to all customers.

This concern of shoe bite generally comes up due to sensitive skin, which varies from customer to customer.

We request you to try and use a moisturizer or vaseline on the shoe which will make the surface smooth- also simultaneously you can use the counter stickers. Counter stickers can be applied inside the shoe corner that is hurting your feet.

Kindly share your address so that we can dispatch the same.

Regards,
Tresmode Customer Care

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G

Gopal1111111111

from Kaithal, Haryana

Aug 5, 2019

I purchased four pairs from tresmode showroom mumbai
Two men shoes
Two women slippers
One of the slippers was to be delivered at my home
But a day ago i received the product which is a sample piece.
And also the different product
I need to have my money back or my pair of slippers.

women footwear - Comment #3504200 - Image #0

women footwear - Comment #3504200 - Image #1

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Website: www.tresmode.com

I had picked up two pair of sandals from your select city store couple of months that back (In september). Both were defected with in couple of week o[censored]sage (One of them were wore just twice) and while we received return for one pair. Your other pair (Which was worn only twist) was withheld for quality check.
I have never checked your feedback before buying shoes, people had such a bad experience with brand quality and customer service, so do i.
It hurts when you are buying a show at such a high price point and show does not even last for one month.
In fact the shoe which i am using right now which i have got in exchange of one of my shoes. That also gone bad within a month.
I am so badly pissed off that where i got stuck up.
Please if you can forward my complaints to any of your seniors and of anyone can understand the pain of customer, please do revert back on
[protected]@yahoo.com, [protected]@gmail.com
[protected]

Dec 31, 2018

Complaint marked as Resolved

Tresmode customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Tresmode Customer Care's response Dear Customer,

Whether you have purchased online or in store, Tresmode offers an excellent after care service and will assist with all repairs where possible.

Request you to share the snap shots of the damage for us to assist you further.

Regards,
Tresmode Customer Care

Tresmode Complaints & Reviews

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Tresmode reviews & complaints(49)

I just bought three pairs of foot wear

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229 Sondres

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Complaining about the product.

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Request for bow of a shoe

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Different shoe sizes sent ..one shoe is 44 and one shoe is 45

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Poor quality product delivered

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Black men shoes

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they are not responding to any of my calls or messages

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dog

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worst quality never buy any product

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sim not working in dubai

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broken shoes sole making noise and

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shoe sole worn out n material coming out in 2 weeks

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sandal

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shoe bite

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footwear

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footwear is piercing my ankle bone

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shoes piercing my ankle bone

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women footwear

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wear and tear of shoes after purchase of 1 week

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