Tresmode
Trèsmode
Customer satisfaction rating: 61%
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45
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Tresmode Customer Care

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Address
201 Ram Krishna Chambers, Linking Road, Khar West
Mumbai
Mumbai City District
Maharashtra
India - 400052

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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12
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13

Fax:
Fax:
+91 22 2605 4899  

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Customer satisfaction rating
61%
Complaints
45
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0
Resolved
26
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Tresmode Complaints & Reviews

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Ordered a shoe, one size is 44 and one size is 45.
horrible customer service...
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I had bought a black rolling shoe in the month of October, 2020. The order no was[protected]. I have used only once and the outer sole of the show got ditached. I am highly disappointed from tresmode about their products' quality. I request you to take this matter seriously ad refund the amount.
Poor quality product delivered
Dec 19, 2020

Complaint Status

Tresmode customer support has been notified about the posted complaint.
Dec 18, 2020
Updated by Monika Rajput Gupta
Outer sole of the shoe ditached after one use. Poor quality

Hi Monika,

Greetings from Tresmode!

Thank you for letting us know about your concern.

We sincerely apologize for the inconvenience caused.

Further to your choice, we will be initiating a complete refund including the shipping charge for order#[protected]The Rollin Black - 38) to your original mode of payment in 2-3 working days. You will get refund details via email and SMS once it is initiated.

Regards,
Tresmode Customer Care
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    [Resolved]

    I bought these shoes in sale in the month of october and wore it 2-3 times only and now i noticed that pasting has started to come out. The sole is literally separated from the shoe.
    I need immidiate replacement for the product
    Highly dissapointed . Not the service expected from such good brand. The shoe looks like a locally bought pair
    Nov 23, 2020
    Complaint marked as Resolved 
    I did not get any solution for my complaint... i want help asap
    Nov 23, 2020

    Complaint Status

    Tresmode customer support has been notified about the posted complaint.
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      I am afraid to inform you that inspite of clarifying from Tresmode Company regarding availability of both the shoes, I have...
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      In my street one dog is barking since 2may noon. The owner of this dog has locked him in a plot. I m not sure his owner gave him the food or not.
      But he is shouting.
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        I recently purchased shoes from your outlet at the shoppers stop fun mall lucknow. I wore the shoes 1month and the sole cracked...
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        Sir, my sim card is not working since last 3 weeks, i have checked with agency and they told its active but still not working....
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        I bought pair of shoes at full price from your mumbai airport store. Within few months o[censored]sage, the left shoe started making...
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        I bought the shoes for my office wear on 21st of september and in 2weeks they are torn i just used it for office purpose....
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        I had bought it just 3 months back sandals from tresmode from
        Bandra west store. And i was told they are for rains...
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        I have buy a pair of white shoe of your company "tresmode" that is very well known n trustworthy brand for rs.2700/- inr on...
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        I have purchased a footwear from central mall banglore in sarjapur road on 28th june, 2019. Within 1 day o[censored]se, i got shoe...
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        I have bought a new pair of ballerina from shoppers stop Garuda Mall Magrath Road Bangalore on 18 may. I paid INR2400 for...
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        To whomsoever it may concern
        I bought a pair of ballerina from shoppers stop bangalore. However i have worn it only...
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        Tresmode — women footwear [Resolved]

        Hi team

        I bought one pair for women belly. However it is not comfortable to me (It is ### me from the back)br...
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        [Resolved]

        I had picked up two pair of sandals from your select city store couple of months that back (In september). Both were defected with in couple of week o[censored]sage (One of them were wore just twice) and while we received return for one pair. Your other pair (Which was worn only twist) was withheld for quality check.
        I have never checked your feedback before buying shoes, people had such a bad experience with brand quality and customer service, so do i.
        It hurts when you are buying a show at such a high price point and show does not even last for one month.
        In fact the shoe which i am using right now which i have got in exchange of one of my shoes. That also gone bad within a month.
        I am so badly pissed off that where i got stuck up.
        Please if you can forward my complaints to any of your seniors and of anyone can understand the pain of customer, please do revert back on
        [protected]@yahoo.com, [protected]@gmail.com
        [protected]
        Dec 31, 2018
        Complaint marked as Resolved 
        Nov 28, 2018

        Complaint Status

        Tresmode customer support has been notified about the posted complaint.
        Verified Support
        Nov 28, 2018
        Tresmode Customer Care's response
        Dear Customer,

        Whether you have purchased online or in store, Tresmode offers an excellent after care service and will assist with all repairs where possible.

        Request you to share the snap shots of the damage for us to assist you further.

        Regards,
        Tresmode Customer Care
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          I was quite a fan of tresmode shoes, loved the designs but the last 2 buys that i made, were just plain pathetic... The photo...
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          Have bought a pair of Tresmode Loafers for Rs. 4, 200/- from Shopperstop and stitches of both the shoe started unstitched....
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          [Resolved]

          Hi,

          I bought a pair of black formal shoes from mumbai airport 4-5 months back and a part of the heel has just come off.

          It’s surprising such expensive shoes can have such bad quality.

          I don’t have the time to visit a treatise outlet and wait for 15 days. I will be buying a another pair and possibly throw these.

          Would like to highlight however you are loosing a loyal customer.

          Do let me know how you would like to take the same forward.

          Regards,

          Suvir davda
          [protected]
          part of show sole come off
          Nov 11, 2018
          Complaint marked as Resolved 
          Oct 11, 2018

          Complaint Status

          Tresmode customer support has been notified about the posted complaint.
          Verified Support
          Oct 11, 2018
          Tresmode Customer Care's response
          Hi Team,

          The shoe looks altered.
          Any items that have been altered or repaired by an external repair service will not be accepted for refund or repair

          Regards,
          Tresmode Customer care
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            [Resolved]

            I purchased a shoe from the Mumbai airport - T2 terminal Tresmode showroom one month back on 2nd of August, 2018 and the soles of both the shoes have peeled off.

            I have not worn the product more than 10 times! How can you make a product which is so flimsy and charge so much for the same??

            I am really disappointed with the product.

            I tried calling the customer care atleast 5 times and to my greatest surprise, executives picked up the call and then put me on hold and then disconnected it.

            Why do you give a call centre no. if you don't intend to take a customer's call?

            I would like a refund immediately for this.
            loafers
            loafers
            loafers
            Oct 20, 2018
            Complaint marked as Resolved 
            Sep 19, 2018

            Complaint Status

            Tresmode customer support has been notified about the posted complaint.
            Verified Support
            Sep 19, 2018
            Tresmode Customer Care's response
            Hello Team,

            We have asked the customer to share the bill copy for further assistance.

            Regards,
            Tresmode Customer Care
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