Adidas — Bad policy

HELLO
I'M a frequent customer for adidas long time ago usually I purchased goods out side my home country Jordan in USA and Europe through my traveling, here in Jordan I face every time bad policy regard the return, change and credit voucher, todayi write this email after visit one branch in Amman and the same issue, I feel like this not a adidas shop, the image here is to bad I hope to look after for your customers as your Brand is something unique.
Hope to hear from you
Thank you