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Order No. AIN00250218
Item : Shoes
Amount : Rs. 4165
I placed an order of shoes on the website on 4th Dec 2021. The shoes got delivered on 7th December but were too large for me, I placed a return request immediately and the return was picked up on 9th Dec 2021.
I waited for the 14 days refund period but it didn't come. I wrote an email to the company requesting refund on 23rd Dec 2021, they responded on 25th Dec saying they are still doing the quality check and will get back soon. They did not do or say anything after that.
9 days later on 3rd Jan 2022, I again wrote to them reminding them to get back to me, to which they responded saying they will not give me refund as I had returned a local product. On 4th January, I called their customer care and a person named 'Nikhil' took my complaint and agreed with me that I could not have returned a local product when the return happened so quickly, and also that the pickup person checks the item serial number before accepting a delivery. He said he will be getting a re-check of the quality and that I should hear back from Adidas in 24-48 hours. I got an email saying the same thing. My case number for the complaint, he told me verbally, was 43962322.
It has now been 6 days since this happened. I am sending them reminder emails for this daily but still not hearing anything from the company's end. No replies are being received to the emails and the customer care numbers are always busy. I am writing this complaint on 11h January 2022, for a product that was returned to the company on 9th December 2021. I have tried every possible way of getting this addressed before taking this step.
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